A new team member is added (CC for teams) but his apps remain in Trial Mode?

A new team member is added (CC for teams) but his apps remain in Trial Mode?
Where do I find OUR serial number?
b.

Hi Ben Urbian,
Welcome to Adobe Support,
If the invite has been accepted, you can log out & log back of the CC Desktop App, if the issue is still there
Then please check the following link,
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
In case the issue is not resolved, please contact Adobe at
http://adobe.ly/yxj0t6
Regards,
Rajshree
http://adobe.ly/yxj0t6

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