A noob with a dvd burning prob.

hello to all reading,
i've been going through the forums and i can't seem to find the help i need, so i'm getting brave and asking, and please, if this is the wrong place, i apologize. however, any help is SOOO appreciated.
my question is, i bought an iomega external usb dvd writer 16x, mac compantiable, but having problem after problem and going through blank dvds like nothing. i was wondering, could i say just bypass the software they gave and just use the hardware and use something like mac toast instead of the software they gave. the hardware itself is a dual layer burner.
the burner is showing up in all the right places, check system profiler , and under disc burning , its right there with my internal cd/dvd player, the only thing is under burn support it says Yes(Unsupported), so i'm guessing that might not be good? i guess what i'm worried about is this thing might just be
read only, i swear i saw that somewhere on my laptop. and i did read that someone with a similar problem solved it buy burning from the finder window, tried that last night, but it said it couldn't compelte the function and was closing session 1, and it just hung there for like 20 minutes till i ended it.
so if anything else, i'll just go out and get something else if the hardware is the prob, its just i dont want to give up just yet. once again i appreciate any help, and thanks to all who contriubte!

sofaking78,
Malcolm, as usual, has provided good advice. Here's a link to some info on FW enclosures for optical drives. I wouldn't let the "noob" thing scare you off from attempting this yourself. These things are just "nuts and bolts", so to speak, and are quite easy to work with. The tools you'd be working with consist of a single philips screwdriver. Here's another link to some instructions with pictures showing how it's done. You could later buy a bare ATA drive to use in the IOMEGA case for a spare drive, although it won't be bootable being USB...
Whatever course you take, rest assured that there are plenty of members here who would be more than happy to help you with whatever you need to do. Somebody here has successfully done just about anything Mac-related before. Please remember that even the most experienced member did everything for the first time, at one time or another, relying on someone else to help out.
Regards,
Gary
1GHz DP G4 Quicksilver 2002, 400MHz B&W rev.2 G3, Mac SE30 Mac OS X (10.4.5) 5G iPod, Epson 2200 & R300 & LW Select 360 Printers, Epson 3200 Scanner

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