A note To Samsung Support

Question

I wrote Samsung asking about the possibilty of a Gingerbread update.  I've posted both their & my responses.  FWIW and it's not much, here is what they had to say about it.  The only value in my response was it allowed me to vent.  Seems like the longer I have the phone, the more problems I experience.  
On Sat, Nov 5, 2011 at 2:21 AM, Samsung Customer Support Center <[email protected]> wrote:
Dear Stuart, 
Thank you for your inquiry. We apologize for any inconvenience this may have caused you. 
We are unable to speculate when/if a software revision with this feature might be available due to the fact that 
this might lead to inaccurate information and confusion. 
Should this be available, it will be posted in our website or you will be informed by your service provider. 
Please feel free to check with us periodically for updates 
For troubleshooting and questions related to possible repairs, we invite you to contact Samsung Customer 
Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357). A live  
operator can assist you between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 
6:00 p.m. Saturday, Central Standard Time. 
Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and 
assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our 
Samsung Support website www.samsung.com/us. It's like having your very own personal Samsung 
Technician at your fingertips. 
Thank you for your continued interest in Samsung products. 
Sincerely, 
Marge 
Technical Support 
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when is the Samsung Charge expect to get the Gingerbread update? I've experienced many issues that mostly likely will be solved with this OS update, especially since it's been available prior to the phone's release. Can you help?
My response to Samsung:
It's such a shame that Samsung chooses the path of avoidance when asked such a direct question.  Though honestly I was prepared for this as many on the VZW forums warned of such as response. There wouldn't be any confusion whatsoever even if your response hedged a bit.  Regardless, this answer is a disappointment just as my four Charge handsets. 
Please take a moment and glance through some of the many issues that are associated with the Charge as it seems Samsung is more interested in releasing the latest and greatest rather then supporting the devices already released.  For your convenience I've included a link.  http://community.vzw.com/t5/DROID-Charge-by-Samsung/bd-p/Charge  So many users are having numerous issues with this device that frankly it feels as if we've all been ignored while other manufactures have been diligent in supporting previously released devices - HTC & Motorola in particular.Please note that it's not the fact I'm having issues that's troublesome but rather the seemingly non-existent support from Samsung that's the real issue.  Like in life, calms seas do not make for a good Captain and at the moment this ocean is very rough.  If there was some "hope" that the problems were being dealt with and that help was on the way, it would be an entirely direct story.  However like in politics, such complaints fall unto deaf ears and in the end, we all vote with our wallets.   So to be perfectly clear (read NO Confusion) when my contract is up, be assured I will not purchase another Samsung device. 
Regrettably Yours,

Answer 1

I agree with you, what is confusing to me and what is only confusing is that there is work going on for this device, the leaks are proof, but no communication about it at all and denying it is frustrating. What is worrying me is that there have been leaks of gingerbread for the fascinate, but it still does not have it. So I am thinking we are going to end up like the fascinate, but some communication from verizon our samsung sure would be nice and end my confusion as to why there are leaks of it but no updates to a "flagship" droid phone and then denying it is being worked on. Just tell us it is and maybe why it is taking so long, I can understand that, I can live with that. Just be straight up about it, denying it and providing no information is what is frustrating. If gingerbread is too much much for this phone just say so, our if there are still problems to be worked out, just say so. How about just a few bug fixes for an update then when you can get to it?? A lil support of this phone would be great.