A/P Credit memo cannot copy from A/P Downpayment Invoice

Hello Everyone!
I have encounter problem in A / P credit memo. If I clicked on the Copy from A/P Down payment the list of invoices do not appear.
List seems to be empty. I've checked on the A/P down payment and the account is still open and the is an existing downpayment.
Thanks!

Hi Nelle_13,
if the DPI is not shown in the matrix when you select AP Down Payment from the 'Copy From' menu in the credit memo, then that DPI has been paid or credited already. Only open DPIs can be used as base document for a credit memo.
To check, you should open the DPI, rightclick & select 'Applied/Reconciled Transactions'. That will show you the documents this DPI is reconciled with & guide you to the payment/credit note standing on it. If it's a payment, you can cancel the payment & thus re-open the DPI. It can then be used as base for a credit memo. You'll need to check with the accountant what to do with the payment.
All the best,
Kerstin

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