A popup that wants to scan and I don't know where it came from
Every day when I come back to my desktop when I had the computer on "sleep" it has this pop up about how I should scan my computer for viruses. " Pro optimizer" or something like that wants to do the scan. Should I scan with an unknown scan pop up? I use "avast" for security.
You have a fake anti-virus virus (impersonates an anti-virus program to try to scam you out of credit card information, steal personal data, etc.)
You should either take your computer to reputable local shop (no big box stores), or try to remove the virus on your own. [[Troubleshoot Firefox issues caused by malware]] is a good place to start.
Similar Messages
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I have an icon thats appeared in finder ..i don't know where its come from and what its for. It doesn't respond in any way when I click it.How do I get rid of it?
I can't select it .. I click on it and nothing happens. The only thing I seem to be able to do is a two fingered click which brings up a context menu for the side bar preferences..but unfortunately this icon does not appear in the list.
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I have a picture on my iPad that I don't know where it came from don't know who it is and don't know how it got there. How do I find out how it got there?
Where are you seeing this picture?
Its really tough for another user to tell you where the picture came from ...email attachment? ...screen shot?....saved from the Internet?
It had to be something that you or someone else did on your iPad for this picture to appear - some user action had to be involved. -
So i forgot my security questions. I sent the reset link to my rescue email and i don't know where to go from there. Cause theres no link to change them.
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106387) -
I have a virus on my iPad that sends out bogus emails (no subj and an URL that goes nowhere) to everyone in my contact list. I don't know how it got on my machine (email, non-iTunes apps, etc.) Does any one know of a scanning app that can find this virus and eliminate it? I have an iPad version 3 (WIFI) with 6.0.2 IOS. This scanner should be capable of running on my iPhone as well -- just in case it made it to to my other IOS machine. Thanks for your help! Steve
The chances that it's a virus on your iPad or iPhone is very slim. Who is your mail provider? it's far more likely that your address has been spoofed and it's your mail service that has been compromised not your iDevice. I know my Yahoo mail was hacked and people in my address book received spam mails that I didn't send.
have you changed the address on your e-mail account? -
Rogue alarm asserts itself every morning and I don't know where it comes from.
Regardless of what app I use as an alarm on my iPhone 4,
this other alarm sound (it sounds like drumbs) always plays first
and I never hear the alarm the way it was set-up in the app.
Example 1:
I have an alarm set through "Sleep Cycle" app for 7:30. I plan to awake to a Satie piano piece. At 7:00, my phone starts vibrating like crazy and it sounds like there is a drumb circle inside of it.
Example 2:
I have an alarm set through "iHome + Sleep" app for 7:40. I plan on waking up to a faded-in-over-one-minute song in my itunes. At 7:00, my phone starts vibrating to a drumb noise that is NOT the song I had selected, and not the time I had planned on waking up.
Any thoughts? Polgergeist?Have you checked your calendar?
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I found a .wdmon on my desktop and don't know where it came from
I just found this file on my desktop:
2015.02.02_12-11-37-GMT+2.wdmon
Does anyone know what this is?
Thanks!
Paulit's just a copy of the folder and its contents. For example, you could drag your pictures folder to your desktop and it will keep a copy there, but also in your homefolder. You can delete the alias or copy from the desktop and the origional folder will still be in your home folder.
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I have very thin, colored lines that have shown up on my IMac monitor screen. I don't know where they came from or how to get rid of them. I'm concerned now because I started with one and now have three. Does any know why this occurs or how to get rid of them?
I got an address from Applecare, although I can't place my hand on it right now. I didn't bother persuing the letter route myself as I didn't expect much. I know that the location was Cork, Ireland though as that where the UK Applecare is based as far as I'm aware. The best thing to do is to call Applecare (if it's free) and discuss the issue. State that you are not happy wit the fact that you will have to pay to have the problem resolved especiiay if it is an ongoing problem that has not been resolved. I ended up speaking to a senior manager of the Applecare team who then proceeded to tell me about mailing in my grievence to customer services division or something like that.
If I can find the address I may post it if I'm allowed.
In the case of age, Schools usually have a 5-year life-cycle as they tend to be used differently than consumer machines, i.e. being used constantly on a daily basis for at least 12 hours with no break. you would expect issues to appear after a few years, but I expect problems that arise through defects to be resolved and stay resolved. As I mentioned we had machines for around 2 years before the lines appeared and sent them to be repaired. I'm happy with that. What I am unhappy about is the fact that the problem has reappeared exactly in the same way and now I'm left with around 7 machines that I either pay loads to repair or, the more likely replace the machines with newer ones since the age is now big enough to warrant the replacement.
Sorry for the lengthy moan, but these are the reasons I purchased Apple ahrdware in the first place to avoid the "not our problem" stance some PC vendors usually take, similar to the Dell monitors thread mentioned in here somewhere. -
When I try to buy something, I get an Apple-ID which is not the one I want to use, and I don't know how to get rid of it either, so that I can replace it with my ID in Mail, contacts etc. The ID I get without wanting it, I can't find anywhere. I have to delete it. How do I solve this problem, anyone?
My content was obtained through another ID, which popped up earlier. Now this one doesn't pop up, and my current ID doesn't pop up either, but another one. How do you find an ID which is not in the store, and not in Mail, contacts etc. either?
Or is it possible to write the ID yourself when you want to buy something, not only to have it popped up being unable to be changed? -
Hi, I cannot restart or shut down my MAC and get the message Geneio.it installer is cancelling your request. Please shut down and retry. However, I cannot seem to exit that application and I have no idea where it came from. Thanks
Could this be a virus?Hold down the Power button until the computer shuts down.
The Safe Mac » Adware Removal Guide - Genieo
The Safe Mac » Adware Removal Guide
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
Saving a Pages document: when I first save a pages document it saves and I don't know where it goes or what its name is. I want to be asked every time I save a pages document what to name it and where to save it. How do I set this preference?
I'll guess that you've used a page layout document & pasting created a text box. You can add more pages & create linked text boxes, but I think you'd be better of using a word processing document. In word processing documents there is a basic text layer & additional pages will be created as needed to fit the text. Take a look at the toolbar of your document. If it says "sections" for the +page icon it's a word processing document, if it says "pages" it's a page layout document.
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I have uploaded an old itunes library by mistake - any way that I can go back to my previous library. Unable to do a system restore and I don't know where to find an up to date music/playlist file. I was originally trying to recover a playlist that vanished after I had updated one of the ipads, did an online search, followed the instructions only to discover that I had loaded an itunes library from 2 years ago. Stupidly I thought that it had updated itself and didn't realise I had to do it. Any he
See Empty/corrupt iTunes library after upgrade/crash. Hopefully you have a more recent library file that you can restore.
tt2 -
Hi, I want to format my macbook pro and i don't know what to choose from this lis
Mac OS Extended (Journaled)
Mac OS Extended
Mac OS Extended (Case-sensitive, Journaled)
Mac OS Extended (Case-sensitive)MAC OS Extended (Journaled)
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I have an iPhone 4. I've been archiving email I want to keep but I don't know where it's going. I don't see a folder called "Archive"
The procedure is Settings>Messages>Send & Receive at>You can be reached by iMessages at>Add another email address. The email address has to be a valid working email address, obviously. Apple should verify the email address and you have to go to the inbox of that email account, read the verification email from Apple and follow the inductions in the email in order to complete the verification. Then you go back to the settings, uncheck your email address and check the new email address to be used as the contact email address.
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I bought an old iPod touch It is 6.1.6, i would like to add a new icloud account but it can't let me. this iPod touch belonged to another person and i don't know where is he can you tell me please how to add a new icloud account??
The 4G/iOS 6 does not have an Activation Lock. That started with iOS 7.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
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