A Portrait of an Creative Labs as a Young

Hi-o. I'm posting this thread to spark discussion and user-interaction (supposedly the purpose of this "support" forum)
My first mp3 player was an Intel 28 meg pocketconcert from, oh, I guess it was the year 2000. Amazing player, never broke, never had a single problem. In fact, it still works today, but obviously it's pretty much useless to most shoppers without DRM support and whatnot.
My second player was an Archos Jukebox Multimedia hard-dri've that came out long before the iPod and other music hard-dri'ves (I'm not sure if it predated the Nomad or not).
Anyways, I'm telling you about those two because both of these products were better than the Creative Zen Touch.
Oddly Enough, the Archos product was quite fragile and broke on me three times. The third time it broke, the screen cracked, but it still functions to this day (aside from a dead microphone and screen). Even with faults, the Creative Zen Touch cannot compare.
Why is it that in 2005 the Zen Touch doesn't have have a microphone or a radio? The Archos player had a high quality mp3 microphone on it. They didn't even advertise that feature. In fact micropohnes seem to be standard issue on "uncreative" products. Go figure. The Intel mp3 player from 2000 could receive radio broadcasts while the Zen Touch can't be bothered.
I cannot understand why for the life of me why it doesn't have any kind of sound effect features. I was expecting to be able to have fun adjusting the pitch and making echos and stuff on songs on the player. But nada, nothing. The Archos mp3 harddri've had more audio FX features than Creative. Creative better bring a baggie for their teeth when they go toe-to-toe with Archos.
Anyways though, I don't really care about the Zen Touch. I don't really care about Yahoo Limited or Napster 2 Go either, because I barely use the thing as much more than a paperweight anyway. It does bother me reading this forum, however, to see how nasty the company has been in support of the Zen Touch. In my opinion, the company and it's support staff on this board have acted very unprofessionally and have given vague, nonsense answers to requests for information. If you haven't received any information on when firmware upgrades or whatever synonym you give to "patches" for your faulty product, then why don't you walk down the hallway to the Creative Laboratory and ask someone when it's coming? Take the initiati've; I know you can do it. *Thumbs up*
Just the fact that this message board exists boggles the mind. I've seen many posts by employees from the company that, to paraphrase, say "Creative doesn't sponsor these forums, it's just for user-interaction"... And yet this board is linked from the "Support" section of Creative's website... Shouldn't it be linked from Creative's "Community" section instead... I can't help but feel that there is a constant "Holier-than-thou" attitude coming from Creative support staff and from posters who are "in the know" or who have a product other than the Zen Touch and are "inconvenienced" by repeated requests for information regarding the release date for the product's patch. I'm probably going to be a victim to these wonderful folk in subsequent posts in this thread if precedent holds true. As if it is a "privilege" for us to even have a this support forum to post at... Puh-leeze. Anyways I don't really want any response from support staff or anything in this thread, unless it is to apologize and write me a check for $300 for my inconvenience.
All I want is to interact with some other Zen Touch owners who are sad, and make them glad.
Hope you enjoyed my post.
Sincerely,
Martin Joseph

Duffymj,
The player was sold with the features it advertised. The fact is that you can add a microphone and a FM Radio to the Zen Touch by using the FM Wired Remote with it. This is a feature that we are building in on current players, but was only available as an option on the Zen Touch.
My main objection with your post however is with your mischaracterization of the Forums and their Staff (myself included). At the top of these forums it is made very clear what they are intended to be (namely a place for Creative customers to discuss Creative products). Never have we said that these forums are not "sponsored by Creative" as that would be ridiculous given that we are Creative employees and the forums are on a Creative server. What we have said is that these forums are not for official support, mainly because we are not staffed in such a way to reasonably be able to do this (The team consists of 3 full time Moderators/Admins plus our supervisors). In the case where direct support is needed, we make sure that the person is directed toward support for their region (be that email or phone support).
As far as "walk down the hallway to the Creative Laboratory and ask someone when it's coming" comment, that would be a little difficult as the "Laboratory" is located in Santa Clara, CA and Singapore (whereas we are located in different parts of the world, but not in the same building as the labs). Instead we send regular emails to those who work on updates and post about what we get in reply. Gi'ven the huge amount of initiati've I've seen taken by the Forum team in passing along information and getting information I doubt they will need your encouragement, but thank you.
Gi'ven that Archos (the main company you used in comparison) does not offer an official discussion forum I guess I would say that it is a privilege to have an official forum for discussion (most of our competitors do not have a place like this). I certainly try not to have a holier-than-thou attitude and I don't know of any regular posters who come off that way to me (although your post seems to hit that note once or twice). Overall we have received very positi've feedback from customers about the forums because we let people have a place to get help from others, talk about products, and even on occasion, vent frustrations (in a producti've way).
Gi'ven that this was your first post I am going to give you the benefit of the doubt and assume that your intentions are to be constructi've. Another tirade like this and you will find yourself banned, but I would much rather have constructi've discussion than have to ban a user. I am closing this thread however.
Jeremy

Similar Messages

Creative Labs Customer Supp

Or moreover, the lack thereof.
First you come out with the Zen Vision player with documentation so sparse that sellers like Amazon.com are asking for additional user manuals to post [at least they were when I bought mine].
Then for customer support you DON"T have an 800 number. Not good, especially considering how long AND how unresolved my contacts are with you.
After my last lengthy call and suggestions that didn't work here I am still needing to call again to get something to work that hasn't in spite of many phone calls and plenty of expensi've long distance airtime [because you are so cheap as to not have an 800 number - not to mention it would be nice if I was given a real "FIX" - or better yet just never had the problem.
Ironically on the day of my last call to you I needed to call Canon for support. THEY HAVE AN 800 NUMBER, AND HAD NO WAIT. HECK, BEST OF ALL THEY ARE SHIPPING ME A NEW UNIT TO SWAP OUT, EXPRESS PAID POSTAGE AT THEIR EXPENSE.
Oh, and by the way, when I was calling you abvout my last (unresolved) problem I was having to ask what the screw that had fallen out was for. Better yet, on a player treted as gently as they come what the heck is a screw doing falling out??
Count me as not ever buying another Creative Labs product. Too bad, I had liked my last one. But then again it worked!

Cat... I believe my point is relevant.
Which is instead of being distracted by a 'hail mary' frivolous law suit,
Creative should focus their energy on creating a better product with better
customer support.
Improving customer support falls under the topic of Creative Labs Customer Support
don't you think?

'Creative Zen V Plus' Recovery, from Creative Labs that

Hi,
I love my Creative mp3 player, but I haven't seen it for ages. The crappy joystick needed repairing (the only badly designed bit).
I took it in to JB Hi-Fi for them to send off and they told me it would take 6-8 weeks (this was December 27).
Anyway, to cut a long story short, 3 weeks have passed and I still don't have it.
I've rung JB Hi-Fi constantly and the Storeperson tried to help me out, gave me the Creative Labs number and I phoned them.
So I rang them and a (presumabley) Asian guy answers. I am not racist but **bleep**, he was hard to understand (phones should have inbuilt subtitles). He tried to help me out and to the best of my knowledge he said they were processing my product and it would take another 2 to 4 weeks to get my mp3 player back to me (on top of the 3 weeks!)
Now you can propably see why I'm royally peeved.
What I want to know is why Creative Labs have such crap service No joke, it sounded to me like they off-sourced people's queries to other countries and in the rinkiest dinkiest places possible (the audio quality was disqusting).
Enough ranting from me.
Anyone have a similar experience or know what I can do about it's (I'm definitely going to write a letter of complaint).
Thanks all

First, I got a? RMA number by e-mail and sent in my Zen V Plus 4GB?(refurbished) directly to Creative by UPS on a Thursday (3/28/08)?and they received it by the following Monday 3/3/08. It was back to me yesterday 4/07/08. Very fast service, only it wasn't fixed and it still locks up my computer and my player?when I download my audiobooks. Only way to get it running again is to reset, go to recovery mode?and then do a full format. Then, the next time I try to reload the books, it locks up again at GB. Now, I am trying to get Creative to pay for shipping both ways, because they didn't fix the player the first time.
It probably would have much faster for you to have?delt with Creative directly instead of using the JB Hi Fi shop. At least yours is just a problem with the?joy stick and not the electronic parts.
Good luck.
luvmyrescuedogs

Creative Labs: A Boy's St

Hi everyone,
I came to these forums after I heard of the recent developments from Creative Labs. After reading what many people wrote, I?thought I would share?the story of how Creative became a part of my life.
I was twelve years old when I first learned of Creative. I had saved up enough money over a year and a half?and finally bought a 486 DX-2 50Mhz computer. I cannot tell you how many lawns I mowed and dri'veways I shoveled. Take a minute to remember what prices were like in the early 990s and you'll understand why it took so long. I would have been able to get a sound card included with the computer had I saved for another month or two, but I was twelve - I wasn't going to wait anymore!
Two?months after that purchase, I had saved up enough money to buy a sound card and speakers. Finally my system would be complete!? I started looking for a sound card and heard from many people that SoundBlasters were the only kind I should consider. Thus, the SoundBlaster 6 was my first sound card. Indeed, it was the first component I ever installed in a computer and it went flawlessly.
Because "Soundblaster" compatibility was important back then, I purchased only Creative products. Even as a teenager, I noticed the bloatware that was starting to get bundled with the drivers. I also noticed that the quality of the drivers was deteriorating, but I was always able to make them work well most of the time. There were a few blue screens of death, but I just shrugged and rebooted.
As we approach the present, it is clear to me the trend I noticed has reached a breaking point. I was stunned when I saw that Creative had the nerve to tell someone who was doing their job for them to stop. For this reason, my sound card has been placed in the garbage and I am using the onboard audio included with my Shuttle system. On a side note, installing those drivers was a cakewalk compared to some of the installations I went through with Creative products.
It is obvious to me, someone who has only been without a Creative sound card for two months, that the company either has no idea what they are doing or does not care. I will not purchase another Creative product again, nor recommend that anyone do so, until new management is present and is turning the company around. This includes making higher quality, less bloated, more stable drivers that activate all of the features present on the card and work on all operating system in the same way.
I have signed the petition (link below), and encourage people to do the same. I know perfectly well that a petition is unlikely to change the policies of management, but it is at the very least one more way to make my displeasure heard. I am number 26 on the petition, and I hope many more will sign so that the extent of their customers' displeasure becomes known.
That is my Creative story, and it is a sad one. I am sad to see a company so capable of producing excellent hardware fall into the trap that is poor management.
To Creative: Please turn around your company and realize that hardware and software must work together seamlessly. Please reorganize your management team and put in place individuals who understand how to build relationships with customers. Please realize that people who pay you money have taken the time to earn it and are worthy of higher levels of support for their products. And finally, please recognize that punishing a member of the community who picked up slack where you left off is a horrendous way to build customer relationshi
ps.
Indeed, that is how you are losing mine.
I wish everyone on here the best, and thank you for reading this little story. I was told growing up that words can move mountains, so I encourage everyone to leave some words of their own.
Thank you,
Tim
Link: http://www.petitiononline.com/crtvlabs/petition.html

Creative was infringing upon Aureal's patents, not the other way around. Yet is was Creative who sued Aureal for patent infringement.
See : http://en.wikipedia.org/wiki/Aureal
On March 5th, 998, [url="http://en.wikipedia.org/wiki/Creative_Labs">Creative Labs[/url] sued Aureal for patent infringement. Aureal countersued because they believed Creative was guilty of patent infringement. After numerous lawsuits Aureal won a favorable ruling in December 999, which vindicated Aureal from these patent infringement claims, but the legal costs were too high and Aureal filed for [url="http://en.wikipedia.org/wiki/Bankruptcy">bankruptcy[/url]. On September 2st, 2000, Creative acquired Aureal's assets from its [url="http://en.wikipedia.org/wiki/Bankruptcy_trustee">bankruptcy trustee[/url] for US$ 32 million. The purchase included patents, trademarks, other property, as well as a release to Creative from any infringement by Creative of Aureal's intellectual property including [url="http://en.wikipedia.org/wiki/A3D">A3D[/url]. The purchase effecti'vely eliminated Creative's only competition in the gaming audio market. It also eliminated any requirements for Creative to pay past or future royalties as well as damages for products which incorporated Aureal's technology.
See : http://en.wikipedia.org/wiki/Soundstorm
[url="http://en.wikipedia.org/wiki/Creative_Technology">Creative's[/url] acquisition of [url="http://en.wikipedia.org/wiki/Sensaura">Sensaura[/url] in late 2003 put a halt to development of drivers for Sensaura-based sound hardware, including the code that ran on the SoundStorm APU. Further development of SoundStorm hardware and drivers would have been considerably more costly for Nvidia without middleware support from Sensaura.

Alchemy and error 0xc0000142, Error 101 in Creative Labs SC in

I have a dual boot machine, XP & Vista. If I enable Alchemy for a game in Vista, when I boot into XP and try and run the game I get the following error:
?
The application failed to initialize properly (0xc000042). Click on OK to terminate the application.
?
The only option is to click OK and the game doesn?t run.
?
The system log shows an error 0 from Creative Labs SC..
?
Someone who upgrades to Vista, then goes back to XP may run into this problem and not be able to find out what is happening, or run Alchemy to solve it.
?
The solution is to remove the dsound.dll from the folder where the games .exe is stored, thus allowing XP to run the correct dsound.dll (which is in windows\system32).

Try to syncronize DC dependencies (in Development Configuration perspective: "Sync Used DCs")... after, rebuild your project.
regards,
Angelo

Is there any Sound card 5.1 include stereo mix that working with MacBook Air such as Creative Labs SoundBlaster X-Fi Surround 5.1 Pro Entertainment System ? and if there any another sound card can you tell me what is it please ? Thank you.

Is there any Sound card 5.1 include stereo mix that working with MacBook Air such as Creative Labs SoundBlaster X-Fi Surround 5.1 Pro Entertainment System ? and if there any another sound card can you tell me what is it please ? Thank you.

Okay, I did my best searching and I couldn't find anything that matched all your descriptors. I did do a search on both decoder numbers. SB0256 returned very little results, but with SB0466, I was able to find this ebay listing:
http://cgi.ebay.com/ws/eBayISAPI.dll...6_fvi%3D&_rdc=
This card isn't a Champion like you suggested. And with my complete lack of knowledge, I don't know what I/O dri've bay means. But since it is PCI and the decoder matches the number you gave me, this card should be adequete, right?
Whether it works or not, my search indicated it might be very hard for me to find that card (or any PCI card for that matter). Everything I saw was out of stock. I know this is a forum for Creative, but are there any other manufacturers that will allow me to accomplish my goal, either with current cards, or discontinued cards? Thanks again
Oh, and I will vote on that thread. I probably won't wait for them to release the decoder since I need it now, but I still believe Creative should be giving the customer what they want

Hooking IPOD to Creative Labs external speakers

I just purchased a set of speakers and subwoofer, Creative Labs, to hook my IPOD up to; everything seems be hooked up correctly, but no sound comes out of the speakers. The Creative Labs people said they couldn't help me, that I had to contact IPOD support, which of course, is impossible. Is there some trick to this? Is there a different cable that goes from the IPOD to the input jack of the speakers? Or what the heck could be wrong??
Please help - these speakers are for a party Saturday, 8/26!!!!!

I just purchased a set of speakers and subwoofer,
Creative Labs, to hook my IPOD up to; everything
seems be hooked up correctly, but no sound comes out
of the speakers. The Creative Labs people said they
couldn't help me, that I had to contact IPOD support,
which of course, is impossible. Is there some trick
to this? Is there a different cable that goes from
the IPOD to the input jack of the speakers? Or what
the heck could be wrong??
Please help - these speakers are for a party
Saturday, 8/26!!!!!
I called Circuit City, where I purchased the speakers at, some nice person there told me I had to have the volume of my IPOD turned all the way up in order for it to work. Which I then did, and it deed indeed work wonderfully. Shame on the idiots at Creative Labs who couldn't share that bit of information, and shame on Apple for not having a phone number of anyone to contact, or at least one that isn't hidden in layers.

My Creative Labs won't respond once turned

Today I turned on my Creative labs 20GB player and initially it played the track selections from the last time I used it. However, when I attempted to add a new album to the playlist I found that none of the buttons (including touchpad) responded. I was also unable to switch the player off. However, the player still automatically switches itself off after a certain time has passed and can be switched back on using the power button, but again I get no response when using any other buttons. The backlight still comes on when pressing a button, despite the functions not working. Can anyone please help, I'm having a crisis!

No. It just resets the "brain" of the player to cure any strange behaviour.
If this doesn't help and the player continues to be unresponsi've then it's faulty, and you need to return it where you bought it for a replacement, or contact Creative Support.

What speakers work with the Creative Labs DDTS-100 Digital Decoder-Upto 7.1

what speakers do the Creative Labs DDTS-100 Digital Decoder-Upto 7.1 work with thanks

Unless the Digital 5500 speaker set has analog inputs it can't be used with the DDTS-100. You must connect the DDTS-100 to a speaker system through the analog outputs either from the main unit or the switchbox. I have not heard of any cables to convert analog audio into digital form so digital speakers can understand and play it.
The best speaker system? I have absolutely no idea dude. You must be the judge of that, if it is you who are going to listen to it. I like my S750 system but that is me. You have to read loads of info and reviews and preferably listen to them in a store if you can.

Customer Care the Creative Labs way.

Customer Care the Creative Labs way.The key phrases here are:we appreciate the opportunity to assist you. If you still require assistance, please reply to this email? To cut a long story short..I have a Creative Labs portable MP3 player (a Zen Sleek 20 Gb) which requires a new battery. The machine was bought new, has been well looked after and is otherwise in perfect working order. Although the machine is just 5 years old Creative say they no longer provide any after sales support for it and, although not in so many words, advise me that my only option is to replace it. Dear Marc,
For this issue, I do apologize but please understand that we no longer have any spare parts for the player like the battery to be able to offer repair serivces.
We have discontinued manufacturing parts for the player for more than 2
years now and without parts, we cannot offer any type of repairs.
If it were available, we would have offered you the repair service in
the first place. What good would it be for us to decline you of repair
options.
Do what you think is right abd proper but like I said and as what my
colleagues informed you previously, we no longer have any repair options
for the Zen Sleek player.
Regards,
xxxxxxx
Creative Customer Support Services, Creative Labs
Thanks for getting back to me so quickly xxxxxxx.
Creative designed (and sold) the machine with a built-in battery.
Creative's engineer's and product designer's know that rechargeable
batteries have a finite and rather short life-span. Much shorter than
the life span of the Zen Sleek 20 Gb as a whole.
I am not prepared to throw this machine away and buy a replacement when
all it needs is a new battery.
Unless Creative would like this entire correspondence to be posted on
relevant consumer web sites, such as anythingbutipod.com I suggest you
get back to me with an appropriate solution.
kind regards,
Marc
Date: Thu, Oct 2009 7:02:38 +0800
From: [email protected]
To:
Subject: RE: CLE - Technical Support Request - (Zen Sleek)
(KMM9595845I5977L0KM)
Dear Marc,
Thank you for getting back to us. I am sorry of what happened.
With regards to your issue, I am sorry to inform you that as the zen
Sleek is designed with the built-in battery which cannot be
replaceable.
Have a nice day!
Please retain all the previous correspondence when replying to this
email.
Best Regards,
xxxxxxx
Creative Customer Support Services
Creative Labs Europe
Thanks xxxxxxx,
In the case of the player in question, I still believe the battery
needs to be changed. THis is normal given the age of the player and the
amount of use it has had.
What are my solutions for achieving this?
I have always believed that Creative is not the sort of company which
lets its customers down when it comes to afer sales support.
As I have said previously, the machine is in perfect condition and is
only around 5 or 6 years old. It was a very high spec machine when I
bought it and I have neither the money nor the inclination to change
it.
Could you please advise as to how I can replace the battery, and not
refer me to any other parts of your web site.
Thanks in advance,
Date: Thu, Oct 2009 :53:2 +0800
From: [email protected]
To:
Subject: RE: CLE - Technical Support Request - (Zen Sleek)
(KMM959435I5977L0KM)
Dear Marc,
Thank you for getting back to us.
With regards to your enquiry, you might like to visit our website to view the article.
Prolonging Battery Life of a Creative Product
The Link: http://support.creative.com/kb/ShowA....aspx?sid=4672
Best Regards,
xxxxxxx
Creative Customer Support Services
Creative Labs Europe
Thanks for your response xxxxxxx,
What would you suggest? That I throw the machine away and buy a new one?
This player is still functioning perfectly. It never skips, rarely freezes and is generally in excellent condition.
All the interfaces, charge leads work perfectly. It deli'vers excellent sound quality.
As a result of being charged a great number of times, the battery no longer holds as much charge as it did when new. The player's autonomy has decreased sharply as a result and, unless I am able to charge it every 2-3 hours or so, I cannot use it.
The player is not that old, no more than 5 or 6 years.
Surely there must be some solution for prolonging its useful life.
I will leave it with you to make inquiries within the Creative Labs structures.
Thanks
Regards,
Marc
Date: Tue, 29 Sep 2009 7:34: +0800
From: [email protected]
To:
Subject: Re: CLE - Technical Support Request - (Zen Sleek)
(KMM958392I5977L0KM)
Dear Marc,
Thank you for reaching us at Creative Technical Support; we appreciate
the opportunity to assist you.
With regards to your enquiry, I am very sorry but unfortunately,
we do not have any replacement battery for the ZEN Sleek. Sorry for any
inconvenience that caused you.
If you still require assistance, please reply to this email with any previous correspondence to ensure the quickest and most accurate service.
Best Regards,
xxxxxxx
Creative Customer Support Services, Creative Labs Europe
Subject: CLE - Technical Support Request - (Zen Sleek)
E-mail Address:
Self Description: Intermediate PC User
Region: Europe
Country: United Kingdom
Support Inquiry: Other/Not Listed Above
Product: Zen Sleek
CCPP Certificate Number:
Serial Number: 390542004008M
Purchase Date: Aug/23/2004
Operating System: OS Independent
Firmware Version: .00.05
Creative Model Number:
Connected To:
Detailed Problem Description:
The battery in my Zen Sleek 20 GB MP3 player needs replacing. It is not accessible to the user. What are my options for replacing it's How long will this take? and what is the cost? Many thanks, regards, Marc

Thanks for taking the time to respond Mike,
This is an interesting take on the situation.
I do not consider 5 years as an acceptable life span for a machine which cost close to 200 GBP, was made by a highly reputable manufacturer and has been well looked after. 0 perha
ps.
If this is the case, then at the moment of sale the customer should be advised of the limited life span.
I have not the skills, the material, the time nor the inclanation to take the machine apart myself, even if a suitable new battery could be found.
I agree with you that the cost of repair is likely to exceed the cost of replacement.
I shall continue to use the machine for as long as I am able (despite its short autonomy) and will look to Creative's competitors when I eventually replace it.

Help find the Driver CREATIVE LABS CT4810 chipset ES1373 for Win 2000. E-mail dirpt@mail.

Help find the Driver CREATIVE LABS CT480 chipset ES373 for Win 2000. E-mail [email][email protected]][email protected][/url].

AlexVP wrote:
Help find the Driver CREATIVE LABS CT480 chipset ES373 for Win 2000. E-mail [email][email protected]][email protected][/url].
You can start from here.
jutapa

Creative Labs HQ-2300D Dolby headphones connections

Hi I would be extremely grateful if you can hep me with the following question. I am currently setting up my ASUS laptop for a home cinema setup and in the interest of good neighbourly relations I am hoping to use your Creative Labs HQ-2300D Dolby headphones. However my laptop has an inbuilt soundcard with the standard headphone connection (no optical connector). Will I need external soundcard with an optical connection to hear Dolby digital sound on DVD Movies through your headphones? If I do can you recommend an external soundcard with the appropriate connectors, I was hoping to purchase the Creative Audigy 2 ZS Notebook PCMCIA Sound Card but does this have the right connectors for the HQ-2300D headphones to get dolby digital?
Many Thanks

Can anyone help?
Would an optical cable be the correct way to get a signal from the gamer card?

CREATIVE LABS READ THIS MICROPHONE ISSUE PLEASE!!!

i am having the exact same problem and i'm no compu-dummy .. this soundblaster li've 24-bit card just ruined my studio i have built in my house. i have so much equipment and i can't do anything with it because of this card i just bought. i really want it to work so bad but i cannot find the solution to my problem anywhere. i have researched high and low. i have read countless.. and by countless i mean hundreds upon hundreds of forum posts on the google boards, the creative boards, music boards, internet media boards, and boards that don't even have a purpose.. of thousands of people complaining that their soundblaster li've cards WILL NOT RECORD.
to be more specific, the card plays audio fine. plug an /8" speaker cord into the audio out.. and sound comes out of the speaker. plug a mic (and i've tried 4 different mics) directly into the mic in or line in, and you get a flat-line in windows sound recorder (as well as 4 or 5 more sophisticated programs i've tried).
my system is very comparable to the systems of most people having this problem: windows XP, P4 w/ HT, former sound usage (in my case onboard.. and yes, i've disabled my onboard in the BIOS), 52mb DDRam, fx 5900 video card w/ 28 mb, DirectX 9.0, Microsoft Service Pack , and a nice little useless at the moment CreativeLabs Li've! 24-bit soundcard.
every posting (if it has a response) is receiving the same responses that we've all tried: is input set to mic? is your mic input turned up? are there audio device conflicts in device manager? have you tried reinstalling? have you tried a different mic? is your computer turned on?
myself and countless others have double checked and triple checked all of these.. it is not the obvious but it is definatly a problem if more than a handful of people are experiencing it. i tried the creative tech support number.. the rep's only idea was to return my card for a new one.. i'm sorry, i don't think it's the card.. because there is also a few thousand people that the card does work for, while at the same time mine doesn't as well as a few thousand others.. i'm not going to waste my time hiking back to Best Buy because that simply isn't the problem.. it's too common of a problem, but it is a problem that i have not seen addressed by Creative in all of my searching.
is there anybody out there who has a clue what could possibly be causing this. please don't let this be yet another posting that gets response saying.. "duuuuh.. ummm... did you press record on sound recorder?" and then the post dies out and falls into the oblivion of other posts just like it.
please for god's sake is there a moderator or an executi've or a janitor at Creative Labs who knows the solution? because please, post it so i can create a few hundred websites linking directly to it ending the suffering of budding musicians and gamers such as myself.
please, help.. i will be monitoring this post for any response. if any further information is needed, it will be posted. if you want to know the serial number of my mouse.. i will post it.. if you want to know the name i intend to give to my first born.. i will post it.. just please.. help
p.s. i registered my CreativeLabs soundcard today ( day after purchase) .. therefore i am special
p.s.s. i kick ass at music writing.. check me out http://www.internetdj.com/collapse (the comedy section is especially good :P) AND ALSO THE REASON I NEED MY RECORDING FIXED!!!

"PS: In the future please remove advisor name before posting email from Creative on the forums."
Thank you for your input, Jason.
Here is my latest e-mail from Creative who still doesn't seem to understand that we've tried the obvious.
Dear Customer,Thank you for your reply. It seems like the recording source has notbeen configured. Let us try this: Go to Start, Programs, Accessories,Entertainment, Volume Control. Click on Options, Properties, Recordingand check the Microphone box. Check the box Microphone to select it. Then open your recording program and select the recording source. Try torecord and see how it works.For faster service please reply with previous correspondence whenreplying to this email.Best Regards,VERY FRIENDLY CREATIVE TECH WHO'S NAME WILL NOT BE SHARED WITH ANYBODY (438)Technical SupportCreative Labs Americas"Get Creative"
Hopefully this will help some of you, I have actually found the solution to my own problem, though it is a little twisted and doesn't seem to apply to other's scenarios. Here's what I did.
) Completely removed all Creative software/drivers
2) Flashed my BIOS. I don't think it needed to be flashed, just resetted. But I flashed it anyway.
3) Rebooted and installed only the Creative drivers and required software (none of the little extras like mixer or CD-Burner or any of that.. just the diagnostics tool and whatnot)
4) Plugged my mic into Line-In (the blue /8" jack on the far right on my model), selected mic (not line-in) as the recording source.
Voila!! I'm getting crystal-clear recordings and sound! I kind of wish Creative had helped me along with this instead of sending me emails suggesting procedures i specifically stated I had already tried. But you can't have everything. A nice piece of hardware and good customer service is a little much to ask for.
As a whole. I give Creatives help in this matter a 4 out of 0. And all 4 points are awarded solely because response times from my e-mail were quite satisfactory. It just would have been nice if they had researched my problem a little more instead of assuming I was having the same problem as compu-clue-less idiots.
I will continue to monitor this forum for a while and will be glad to offer any knowledge I have gained through this past week of hell to anyone who is still having problems after trying the steps mentioned in the techs emails, and the steps I took myself.
Best Regards!
http://www.internetdj.com/collapse

To Creative Labs: Please design a soundcard with (IFX)Insert Effects and Flash Memory ch

To Creative Labs,
Please in the future?design a soundcard that i can load a lot of (IFX)Insert effects like Reverb, Chorus, Delay, Flanger, Resonance, Equalizer but for every Sound or Soundfont I select in the Contron Panel and also?to memorize these effect settings and?at the end the (MFX)Master Effects,?Compressor and Master Equalizer?effects, like?in KORG Triton synthesizers.
Also?in that soundcard i want flash memory chips that i can load?Soundfonts and Samples?and after PC restart or Shut Down the sounds will stay in memory of the soundcard and remembered perfectly with the effects settings after Log on back to Windows.
That capabilities will be so special for musicians?and the sound will be so professional.
Thank you,
Thodoris, Greece.
Message Edited by Thodoris on 2-05-2008 04:25 PM

I have this problem only when using mic in?ventrilo. If you want to get rid of this problem you need to disable sound enchantements? in sound settings and then its fine, however you lose CMSS-3D with it. But its funny tho, if you disable CMSS-3D in Creative Control Panel you still get this issue, it only works if sound enchantements are disabled in windows sound settings.

X-Fi I/O panel GREED by Creative Labs means its REFUND TI

I had an Audigy Platinum and the Li've Dri've front panel I/O card. I just upgraded to an X-Fi card?and made the mistake of thinking the X-Fi card would work with the I/O card. For reasons known ONLY to creative labs, they did some random pin changes on the socket for the X-Fi I/O that keep it from working with the Audigy I/O. If I want to make my own custom cable, there are plans on the internet that show what pins need to be moved to where on the cable to get it to work, proving 00% that the?Audigy I/O will work fine on the X-Fi, but Creative does not want us to do that. Since my idea of "FUN" is not trying to solder pins on a glorified PATA connector, I am taking the X-Fi back for a refund. Jerks.

Okay, this is entirely too creepy.
I was in the middle of replying to npoljac and affirming that I have not had any BSODs and that I likely had a flakey IR detector when, suddenly, I got a BSOD.
I wrote it down, rebooted, and went back online to look up the exception:
IRQL_NOt_LESS_OR_EQUAL
Stop: 0x0000000A
(0x8B350408, 0X00000002, 0x0000000, 0X80522B9D)
I have a pile preliminary troubleshooting to do, and if it keeps happening I will have to start jumping through hoops with Customer Service.
======== The Next Morning ========
The pile has been sorted.
The proprietary software connection manager for my wireless networking card had filled the XP Security Event Log with security notifications.
In a nutshell, "It is supposed to do that!" and the Stop error was not in any way related to Creative Labs' software or hardware.
Regards,
ScottMessage Edited by 3Phase on 07-09-200705:59 AM

A Portrait of an Creative Labs as a Young

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