A problem caused this program to stop interacting with Windows.  Problem signature:   Problem Event Name:     AppHangB1

I have received the following error message with Adobe Acrobat Pro XI when working with Portfolio Files. I am operating Windows 7 Professional.
Has anyone found a fix for this issue?
Description:
  A problem caused this program to stop interacting with Windows.
Problem signature:
  Problem Event Name: AppHangB1
  Application Name: Acrobat.exe
  Application Version: 11.0.10.32
  Application Timestamp: 547e97af
  Hang Signature: 8dc7
  Hang Type: 0
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional Hang Signature 1: 8dc7ed9d7ff41b8cc5ee35b7294b45e9
  Additional Hang Signature 2: e6d0
  Additional Hang Signature 3: e6d001594873a6b1363ccd82616a4edf
  Additional Hang Signature 4: 8dc7
  Additional Hang Signature 5: 8dc7ed9d7ff41b8cc5ee35b7294b45e9
  Additional Hang Signature 6: e6d0
  Additional Hang Signature 7: e6d001594873a6b1363ccd82616a4edf
Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
Please help
John Sorkin [email protected]

jamodi
What computer operating system is your Premiere Elements 12 installed?
How far into the opening of the program do you get? Do you get to the Expert or Quick workspaces?
And, if so, how long can you stay there? What are you doing when you get this message, opening a new project
or opening an existing one that has been saved/closed or just trying to launch the program from the desktop icon.
Are you running the program Run As Administrator and from a User Account with Administrative Privileges?
Do you have the McAfee antivirus program? Do you have the latest version of QuickTime installed on your computer
with Premiere Elements 12?
What video card/graphics card does your computer use? Have you verified at the web site of the manufacturer of the
card that the video card/graphics card driver is up to date?
If you do not know, check the Device Manager/Display
Adapters to determine if you have 1 or 2 cards.
Depending on your answers, the next step will be
Uninstall the program the usual Control Panel way.
(If you can get into the program long enough to go to Help Menu/Sign Out, please do that to deactivate the program
before going to the uninstall in Control Panel area.)
Do a run through with ccleaner (both the regular cleaner and registry cleaner parts) to get rid of leftovers from
incomplete uninstalls and reinstalls.
https://www.piriform.com/ccleaner
Reinstall the program with the antivirus and firewalls disabled.
(If you have McAfee as the antivirus, that may be problem, and we can take care of that without having to go
through this uninstall/ccleaner/reinstall.)
Let us start here and then decide what next.
Thank you.
ATR

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