A problem that will not be solved.

Question

Over a year now and I have finally found out why my internet speeds and conection problems on my MiFi are happening and Verizon wants more money out of me to fix a problem they knew about. I am a 14 years customer who will be leaving in November when my two year contract is up.
I have complained several times about my poor MiFi conncections and talked to several techs. I took the device in and finally ONE honest tech explained to me that although my area (Auburn, IN) has 4G and I should be covered, it still switches from 4G to 3G quite often. The MiFi unit I have takes 10 minutes or so to make the switch and during that time the internet is not available. I started tracking the times during the day when I have a 3G connection and a 4G connection with my smart phone and found that the switch occurs many times a day and there is very little 4G time when I should be on 4G 100% of the day.
The tech suggested a solution to have a large 4G antenna device installed outside my house and pay the penalty for cancelling the old contract and begin a new 2 year contract. WOW is that lame when they did not deliver the service they promised on my old contract. We are very disatisfied customers. As a university professor and community leader I have steered many people from using Verizon and I promise to talk many more into not being a Verizon customer.
I found out I am not alone with this problem in my area and Verizon tells others the same story and gives the same solution. More money to fix a problem they already knew about.
I firmly believe that in a few short years Verizon will have to change their name again (like they did from the old GTE because of a bad reputation on customer service). What knew name will they take on to recoup from people who are unhappy like me and my family.
This is my first ever written complaint in any forum.
Hope you all get served better than me.

Answer 1

Even 3G devices and services average 1-2 Mbps.  If your speeds are 20-100K as you proclam then there is certainly something wrong.  Either your device is malfunctioning or there is a service problem in your area.  If its not too late can you try posting some http://speedtest.net results for us so we can confirm?
Normally when speeds like yours are posted something can be done about it.  Have you asked Verizon to swap out your device or send a service tech to your area to investigate the towers?  All MiFi's have a variety of resets that can be performed as well which often help with slowness issues like yours.