A protected AAC song I purchased isn't available to convert to iTunes Plus.

I'm in the process of converting my songs from the protected AAC format to the purchased AAC format. A song I purchased a while back is in the protected AAC format and doesn't show up in the iTunes Plus section of the store. I've already looked at the get info on the song, and my account is in the purchased section. Why isn't this song available? Is there a way to fix this?

Heath Bishop wrote:
I'm in the process of converting my songs from the protected AAC format to the purchased AAC format. A song I purchased a while back is in the protected AAC format and doesn't show up in the iTunes Plus section of the store. I've already looked at the get info on the song, and my account is in the purchased section. Why isn't this song available? Is there a way to fix this?
Several possibilities:
If you have purchased songs from multiple accounts, the Store will give you a separate list of available upgrades for each. But it sounds like you have already verfied that you are looking at the correct account.
There is a recent bug whereby the upgrade list will sometimes show only full albums, not individual songs. Search in the Store itself to see if the song exists in its new (Plus) version. If the song exists and is for sale, but is not showing in your upgrade list, then bring it to the attention of iTunes Customer Service.
The other possibility is that the song that you bought back in the day is no longer for sale. In this case there is no way to get an upgrade. However, you can use iTunes to burn the song to an audio CD, which some people find to be... handy.

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