A question for the digital downloads.

So I have a digital download I am trying to use. After multiple attempts on two computers, it still does not work. It says the code is invalid even thought I am 100% sure that it is. Is there any help that can be given?

Openreach are the company who are in charge, manage and control the rollout of Fibre broadband for all ISP/communication providers.
Even thought Openreach are part of the BTplc group that are separate to the rest of the BTplc group under Ofcom's orders to make sure that BT Retail and other BTplc companies don't get priority over other communication providers.
As it says in Openreach's faq:
"Openreach is part of BT Group but it operates as a separate line of business – serving the needs of all communications providers in a fair and even handed way."
BT Retail does not have any input or say in the rollout plans of fibre broadband.
BT Infinity is just the brandname/product offered by BT Retail (a communication provider) for Fibre broadband. 
Hope that helps explain it.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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