A/r Credit Memo (service) - Closed status

Dear All,
How would a service credit memo closed? As far as i'm concern, its either we offset it during incoming payment (to contra with other document) or during internal reconciliation. Correct me if i'm wrong. Is there any other method can this document being closed? I have one credit memo that the status has been closed, but it was not due to these methods. Any advice? Can i unclosed this document? How would i resolve this?
Thanks.
Harith

Hi Harith,
The status of the AR Credit Memo will be CLOSED when the same is reconciled with another document or it is based on the AR Invoice. An independent AR Credit Memo will only show status closed when it has be reconciled with another document.
I reproduced the issue mentioned by you. Check the following steps in the Demo database :
1) Create a AR Credit Memo (independent; service type for say 100) and check the status. The status will be Open.
2) Reconcile the AR Credit Memo with another document with similar amount under Automatic reconciliation and after reconciling check the ststus of the AR Credit memo which will be Closed now.
3) Cancel the reconciliation done through the Manage Previous Reconciliation window under Banking Module.
4) Now check the status of the AR Credit Memo. It still shows status Closed.
5) You can also see that the AR Credit Memo closed will still appear in the Automatic Reconciliation window for Reconciling with another document.
The Status of the AR Credit Memo cannot be set to Open again. You can however reconcile the same with the relevant Document through the Automatic reconciliation.
Hope it clarifies.
Regards,
Jitin
SAP Business One Forum Team

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A/r Credit Memo (service) - Closed status

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