A/R Invoice copied from Service call

Dears,
Can someone please tell me if is there a way to create an AR Invoice copying from a service call (just like we do when copying from e.g. sales order)?
I'm looking for a way to automatically bill a service call that I have opened for a customes, without having to write again and manually all the details included in that service call. Basically we should be able to copy the details of a service call into an A/R Invoice again and send it to the customer.
Any idea regarding this?
Thanks in advance!
Kind Regards
Victor

Hi Bala,
Thank you for your reply!
By this, you mean there's no link from the service call to the Invoice. Right?
Kind Regards
Victor

Similar Messages

AR invoice issued from Service module with approval procedures

When an AR invoice is issued from Service Call tab, due to the reason that we require approval, when the invoice is approved and added, the AR invoice is not captured in service call tab as a linkage. Is this the limitation in Business one? Any ideas about how to resolve this issue?

hi,
It may be due to application error,
Check this Note 1052012 - Docs that need approval cannot be created from service call
[https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1052012]
Jeyakanthan

Automated invoice from Service call

Hi experts,
I need to find some way to automate the billing of a closed Service Call.
It should be possible to collect all the information regarding the Activities and the Expenses tab's and fill in an invoice automatically. This invoice should be available as a normal invoice, ready to be paid from the Bank Module.
Please, any idea on how to proceed with this matter? Does someone have any solution like the one I'm looking for?
Thanking everybody in advance!
Regards
Victor

Hi Victor,
I see what you mean. Generally speaking the steps are the same. However, you are going to need the SDK and UI API if you want the user interaction to take place in the B1 client.
If that is not necessary you should be able to quite easily create a simple windows program using the DI API to create the Invoice, and/or update the Service Call. I have built applications myself with similar requirements within about two to three days, so you know what to expect.
Unfortunately I have very little experience with the UI API, so I can not tell you how easy or difficult it would be, nor how much time you can expect to have to put into that solution.
On a side note, now that you are considering automation anyway. Depending on the sort of interaction you expect to take place between the user(s) and the process, you might want to consider a timed console application after all (have it run every 15 minutes if necessary), and have the users making the Service Calls not worry about the billing at all. The entire process could take place in the background and new invoices would simply appear in the B1 system, for the accountant or whomever to take care of.
Good luck,
Johan

Service Call and Invoice For That Service Call

What field relates an invoice created within the service call form under expenses, to the originating service call number. I know it is somewhere but I cannot find it. The invoice needs to know the originating service calll number.
Thanks, David

Yes the field is there SCL4 but the problem is timing. It is posted too late to be meaningful.
While in an invoice, I need to capture the service call ID so that I can assign the service call id to a field in the invoice, and also
import the remarks from the service call to the remarks on the invoice.
The way B1 words is that SCL4 gets populated way too late in the game. The SCL4 table gets populated only after Updating the service call itself. This is after the user has created and exited the invoice.
Any other suggestions for dynamically capturnig the invoice id during invoice creation under a service call?
Thanks, David

How can I associate an A/P invoice to a service call?

Hi,
Customer wants this:
1. They (Co. A) gets a service call from their customer say for lump sum of 400 dollars.
2. They (Co. A) give out a contract to technician say at 45 dollars an hours and travel expenses. This is SERVICE ITEM for a total expense of say 45*2+120=210.
3. Technician (A Vendor BP in SAP Business one) produces a PO. Co. A pays off the Technician.
How can I create a Service Call to show both ends of incoming revenue and outgoing expense in the service call?
Appreciate your help.
Thank you.

Dear Syed Aleem,
I have described some ideas, but if these ideas do not help you, please come back to us with more details of what you need.
1. They (Co. A) gets a service call from their customer say for lump sum of 400 dollars.
Here you can create the servce call with the information in the General Tab and in the Remark and in the subject. If this is not enough I would suggest to create an activity and write your remark and content in the activity.
You can create an activity clicking on the Activity tab. In the activity there is a tab called linked documents and you can add documents linked to the activity and service call.
2. They (Co. A) give out a contract to technician say at 45 dollars an hours and travel expenses. This is SERVICE ITEM for a total expense of say 45*2+120=210.
You can use anothe activity or you can add Return from Technician under the Expenses tab of the Service call.
3. Technician (A Vendor BP in SAP Business one) produces a PO. Co. A pays off the Technician.
Now, create another activity (or your first one) and add the Purchase order and the payment to it.
Please, let me know if my suggestions help you.
Regards,
Marcella Rivi
SAP Business One Forums Team

PME - Configuration Copy From Service Order Quotation to Service Order

Hi,
We are in requirement to copy the Product configuration in CRM 2007 from Service Order Quotation to Service Order.
After Configuring a Product in Service order Quotation, the product configuration is not copying to the Service Order if created using follow up documents.Only Product is Copied to the followed up transaction with the copy control method in customization.
Please advice..
Regards,

Hi,
Problem solved...
In the Copy Control of the Item Category in IMG the Process Flow option was not maintained.
Regards,

Recovering from service call timeouts and other system exception ?

Hi,
I have a BPM project and i do call many web services . When the calls doesn't return in less then the timeout settings the bpm flow is getting suspended and doesn't give me an option recover through EM.
How can I make the flow recoverable through EM for system exceptions ? I already did this for business exceptions, I mean if a service throws an exception I can do a retry through EM.
Using 11.1.1.6
Thanks

Hi,
I have a BPM project and i do call many web services . When the calls doesn't return in less then the timeout settings the bpm flow is getting suspended and doesn't give me an option recover through EM.
How can I make the flow recoverable through EM for system exceptions ? I already did this for business exceptions, I mean if a service throws an exception I can do a retry through EM.
Using 11.1.1.6
Thanks

Service Call based A/R Invoice

Hai Experts,
How to find service call based expenses.
Regards
Mohamed Yousuf Ali M I

Hi Muhammad Yousuf
Do you want to find out how many service calls are there against which there's no AR invoice made or you want to separate AR invoices routed from Service calls separately and the normal AR invoices separately.
If you want separate AR invoices for normal business and routed from Service call you could do so with the help of numbering series, but if you are looking for the first one i.e. how many service calls are there without an AR invoice maybe a sql based query will help you out.
I hope my answers helps you out.
Regards
Iftikhar

DI - Adding Invoice to Service Call?

Does anyone have any VB examples of using the DI to add an invoice to a service call? We have no problems creating Invoices and no problems creating Service Calls but associating the Invoices with the Service Calls has proven to be a formidable challenge.
From the looks of the ServiceCalls object I'm guessing you use the Expenses (ServiceCallInventoryExpenses) child object to add a line for the associated Invoice, set the doctype, docentry, and docnum and voila. When I do this, however, I get a -5002 error saying "No related record found. [OSCL.assignee]." I can't fathom what the assignee has to do with an invoice but I have verified that the invoice exists and I'm setting the correct doctype, docentry and docnum for it.
If anyone has any insight as to how this is supposed to be done, I would greatly appreciate any assistance.

Nevermind. I worked around it.

Copy Ibase Component from Service Contract to Service Plan

HI Experts,
I am creating a Service Contract by maintaining the Ibase Component in the Product list at item level
and I am doing followup transaction service plan and from service plan to service order followup
But the Ibase Component is not getting Copied from service Contract to service plan transaction as well
as from serivce plan to service order transaction.
Pls help me in this regard.
Regards
Pavan.A

Hi Pavan,
You can use copy control BADI to achieve this.
The badi to use is 'CRM_COPY_BADI'. You need to configure the transaction copy control to trigger this badi.
Look at methods REFOBJ, SERVICE_I and SERVICEPLAN_I.
One of this methids should allow you to do this.
Regards,
Surendar

Error when closing Service Call

Error message is occuring when trying to close / update a service call.
'No related record found [Service Calls - Contact Person] [Message 60156-18]
and
'Removing activites from service call not allowed'
Some history to the BP which may be linked
1 business partner was created
2 service messages and activities where created
3. Bp was accidently deleted
4. BP was reinstated
5. Old service messages have error when closing
Any solutions on how to update the service call - so it can be closed?

Hello Lisa,
I have came across this issue before. I suggest that a messaged be logged with the SAP Support Team. They may need to get a copy of the database to verify this.
Regards,
Lorna Real

External Reference number not copied in Service Confirmation

Hi,
We are on CRM 5.0 SP11. We have Mobile Service 5.0 SP11.
In Mobile Service in the Service Order creation screen we have a window to input External reference number. When we create a Service Confirmation as a followup document of Service Order, SAP by default only allows to copy Reference Object,Subject and notes (both header and item level) to the Confirmation.
Does anyone have idea how we can copy the External Reference number to Confirmation when we do followup to Service Orders on mobile.
This functionality works fine on Enterprise.
Thanks,
Yatin

Hello,
             The external number won't be copied by standard as Wolhfard said they are different documents.
You need to code this to make this copy from service order to Service confirmation.
Open your Mobile Application Studio and make following changes.
Open the BusinessObject "BOMSVHelper" and view the code. Go to the Method "CopySrvTransHeader" write the following code in it.
Find the code
UserName = _unwind(BusinessRootObject.UserDataDictionary.GetData("USERNAME"))
and paste the following code below it.
        Dim servconfobj As BusinessObject = bocopysrvtrans.SalesInfo
        Dim servtransobj As BusinessObject = orderheaderobj.SalesInfo
        servconfobj.SetAttribute("PoNumberSold", servtransobj.GetAttribute("PoNumberSold"))
        servconfobj.SetAttribute("PoDateSold", servtransobj.GetAttribute("PoDateSold"))

Service call to have duplicate function

Hi All,
I was trying to duplicate a Service Call, but the function is not available under Data Menu. Any idea why this function is missing from Service Call screen?
Regards,
MH

Raise the case to helpdesk.

New Service Functionalily SP01 - Service Calls

Some observations on Service Calls just in case I have missed something....
Creating an Activity in WT against a Service Call does not pre-populate the Account code with that associated with the Service Call as it does in B1 ( it defaults to 'internal' account which creates a synch error if not manually overridden) . The correct account must be selected manually each time. I assume there is no work-around to this
A Service Call can't be closed in WT it can only be marked as pending and closed in B1. Synch error states that it requires a solution or resolution. On adding a solution in WT it still can't be closed. The resolution text field in B1 is not available in WT. Is there any work-around?
Service Calls linked to Service Contracts in B1 Synch fine to WT but on linking a new Service Call Created in WT to a Service Contract Created in B1; after synch when the service call is retrieved in B1 I get the message:
' Loading Service Call: The Associated Contract (5), is no longer valid. remove it from service Call.'
'Yes' / 'No'
....repeated continually until I remove the association in B1 by responding 'Yes'
Would this possibly be due to date range conflicts or other B1 validation which is not mirrored in WT?
Thanks
Geoff

SAP messages have been raised for these items

How to convert localization strings returned from RIDC calls?

I'm using the RIDC API to extract some data from UCM, but I'm running into issues where some values returned from service calls are the actual localization strings ("wwDocTypeDesc_Application" for example), not their translated values.
Is there a service or method I can use to translate the strings? Something that evaluates IdocScript perhaps?

Hey Mike,
Please refer the following link.
http://www.corecontentonly.com/index.php/2008/09/16/executing-idocscript-from-java-page-merger/
looks like customization is the way forward from here. Just create a custom service, call your default ucm service from withing and before you pass on results fetch the required variable and send back.
I know this is something that should have been taken care be them.
cheers,
swapnil

A/R Invoice copied from Service call

Similar Messages

Maybe you are looking for