A red circle with a cross through it

Whenever I try to click on the music tab in my itunes library, a symbol of a red circle with a cross through-it comes up against my cursor and i am unable to click through into my library. this happens whenever I'm trying to go back to my library after browsing in the itunes store. if anyone could help, it'd be much appreciated.
thanks

I too am having this issue since I installed latest version. I've tried importing all of my music again, as well as reinstalling 10.5.0.142. I am able to play "Genius Mixes" but cannot view my music library or playlists. Cannot view TV Shows or Movies but can view apps.
Windows 7

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I transferred all my itunes music from my old pc to a new laptop using an external hard drive. I can drag songs to out ipods, but when i try to add songs to my Iphone 4, I get the red circle with a line through it. It will not allow me to transfer music

I have transferred all of my itunes music for my old pc to a new laptop via an external hard drive. All songs are sucessfullt loaded in itunes and I can drag songs to my husband's ipod without any problems. However, when I try to drag songs to my iphone 4, it will not let me. I get a red circle with a line through it. Why would it work from itunes to ipod but not to my iphone? HELP!!!

You might want to check your process for moving your iTunes music against this: http://support.apple.com/kb/HT4527.

My sons ipod classic was left on all day and now has a red circle with a cross in it and will not work

my sons ipod classic was left on all day and now has a red circle with a cross in it and will not work - nothing we do will make it work - any ideas??

Try to restore the iPod. Here's an article that provides troubleshooting for it.
http://support.apple.com/kb/TS1463
If that doesn't work visit an Apple Store and see if they can replace it.

HT5622 My Ipod Classic shows a red circle with a cross in the middle. I've completed diagnostic tests which have popped up, however any HP/FW/Hard Drive tests freeze the ipod, as if the hard drive won't spin. What do I do?

My Ipod Classic shows a red circle with a cross in the middle. I've completed diagnostic tests which have popped up, however any HP/FW/Hard Drive tests freeze the ipod, as if the hard drive won't spin. What do I do?
After holding down the Select and Play/Pause button, I was able to restart the Ipod and then it brought me to a Diagnositc test. I have tried doing both the Mannual and Annual test on the ipod however in each test, the ipod freezes on different access tests. The HP (headphones) test, shows the headphones are detected, but then if it tries to play a song to make sure they work it freezes and goes back to the red cross. I have looked at various other questions regarding the FW cable, however I don't believe i have such a cabel. Then the Hard Drive test freezes up and I can hear a ticking noise coming from the drive but it doesnt seem to be spinning. Alongside these test issues, any computer cannot see the Ipod when plugged in (including itunes). Therefore some tests for the USB drive cannot be completed. I do not recall dropping it badly, though I have dropped it previously. Does all this mean there is damage to the drive? Should I instead take it to an apple store?
Many Thanks

The stats look fine. Try the DFU Restore method shown in Corrupt iPod classic. It may pay to disable any anti-virus software and use the staged transfer method to reload data, assuming you get that far.
tt2

I go to tools then options when I try to open saved passwords it brings up a red circle with a line through it and wont open

I go to tools and the options and I can't open any of the tabs at the top Eg I go to exceptions and I get a red circle with a line through it.This is the same for all of the options that have exceptions and saved passwords.

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

I get a red circle with a slash through it when trying to move music into folders.

I had to reformat my laptop hard drive. I moved everything to an external hard drive, and then brought it back after the reformat. I did something wrong, so all the folders are gone. I can create new playlist folders now, but when I try to move the music over, as soon as I get in the area with the playlist folders, it gives me the red circle with the slash through it, and stops me form dropping the songs in the folders.
I am logged into my account and the computer is authorized to my iTunes. Not sure where to go from here, other than the Apple store.

iTunes doesn't pay much attention to file and folder names with one minor exception. On import any untagged files will be given their filename as their track name.
You can drag a folder full of files onto a playlist and all the tracks will be added to the playlist, having first been added to the library if iTunes isn't already aware of them.
When you add files to iTunes from outside the iTunes Media folder and the option Copy files to iTunes Media folder when adding to library is enabled then copies will be created, and iTunes connected to those. If you subsequently import the same folder you will create duplicate files. If your files start life inside the iTunes Media folder, or that option is disabled, then they can be imported again without creating duplicates. However, if your files start life inside the iTunes Media folder and the option Keep iTunes Media folder organised is enabled, then once you have added the folder to the library the files inside it will probably be rearranged.
In the long term your library will be easier to maintain if all the files are inside the iTunes Media folder. It is probably easier to let iTunes manage them unless you are really particular about the layout or are importing files without tags such as wav, in which case I have some scripts that can extract useful information about the file from the filename and path provided iTunes doesn't get to throw it away first.
If your main aim is to rebuild some existing playlists, which exist by dint of all the files for each playlist being in separate folders, and you want to avoid creating duplicates, then try this.
Create a new empty playlist, select the music folder and put it into date added order.
Move all the files into the Automatically add to iTunes folder.
Select all the recently imported files, drag and drop them onto the new playlist.
Repeat until all files are added
tt2

HD not booting. Circle with a cross through it

Hi Everyone.
I was getting an issue with system prefs and opted to restart my MBP.
After the start up sound, for a split second it showed the Apple logo followed by a circle with a cross through it.
Then it proceeded to boot up on my BootCamp windows partition. So I know the HD is working.
So, I started up the MBP with an external firewire drive that had an older complete copy of my drive from my OEM 500GB HD before my upgrade to a new 1TB drive. Then I ran Disk Utilities, verified that the Drive was OK, ran repair disk permissions and then did a Directory reconstruction with DiskWarrior. I hoped that all of the above would fix the problem. Alas, it is still not booting up from the 1TB drive.
With the external boot, I can see everything on the internal drive ok. I thought it may have been a resource fork, but I don't know now.
Anyone have any suggestions of what else I should look for?
My last resort will be to wipe the drive and rebuild from Time Machine, but a month has passed since my last back up ( so some stuff may be missed out).

If you want to see if you can recover data, see my FAQ*:
http://www.macmaps.com/backup.html#RECOVER
The fact that Disk Warrior can't fix the system folder, means there is serious file corruption, which may be as a result of all the issues with your System Preferences.
If you were using any other system optimization software, any that clean system caches should be avoided. They can make System Preferences and the rest of the system misbehave because corrupted system cache files can make applications have a hard time starting up.

I have used Firefox for years on my Mac laptop for years, I tried to update to version 4 and now I have no Firefox and every time I download the the Firefox the emblem has a awhite circle with a cross through it, so I can't drag it to applications.

The support page is ridiculous, it assumes you already have Firefox and that the install went fine. I am having trouble with an update to Version 4. I have an ibook G4 running OS X. I have used Firefox for years. When I downloaded the update, the Firefox logo thing that you are supposed to drag to the Applications folder has a white circle with a line through it. I have rebooted many times and have updated all other software.

Hello,
I wouldn't trust any Firefox "update" from a non-Mozilla website. Sometimes, unofficial builds contain adware or malware. If you want to use Firefox for AOL do so at your own risk.

I have just downloaded two songs from Itunes, and when I try to put them on my iphone they will not go there. There is an icon showing; which is a red ring with a cross through it?

Help!!!!!!!!!!!!!

Can you connect to a wifi source on the device? Enable wifi in settings on the device itself. If you don't have wifi at home, there may be a local hotspot you can use for this.
The reason this happens is carriers don't want people downloading huge files that would slow their network as well as eat up your data plan.

When i try to click on reply to an email,it usually opens another box,it attempts to but then has a red circle with a line through it

this has also happened when trying to add pictures on sites and it opens another window.It did not used to do this it is a problem i have come across lately and am not sure if it is since i updated firefox.pop up windows are set to allowed.i think it since i updated but could be a coincidence,as i may have updated some of the other spyware,pop up blocker sites,just never had this problem before?

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

I am unable to click and drag some songs to a playlist I just created. There is a red circle with a line diagonal through it when I attempt to drag it to the playlist?

I am unable to add some songs to a playlist. There is a red circle with a line diagnonally through it that appears when I click and drag to the new playlist.

That problem can be caused by the Yahoo! Toolbar or the Babylon extension that extents too much downwards and covers the top part of the browser window and thus makes links and buttons in that part of the screen not clickable.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I have a circle with a cross thru it on the screen

My Ipod will not do anything - it just has a red circle with a red cross on screen

Hi, echokim.
Thank you for visiting Apple Support Communities.
Here is the best article to go through when your iPod displays this image.
iPod Displays a Red "X" Icon
http://support.apple.com/en-us/HT203170
Cheers,
Jason H.

Cannot send some attachments or pictures red circle with line (FIXED)

After three weeks working with support on an escalated ticket to find the resolution on some obscure site relating to something not specifically "Blackberry" I figured I should share.
Problem:
Cannot send attachments larger than... Not sure of specifics but well bellow our Exchange Max settings.
Cannot send pictures as attachments. or forward some emails with embeded images
Both cases would result in a red circle with a horizontal bar.
Our environment:
Exchange 2010
IIS 6.0
Blackberry (All up to date) devices connected to BDS
After 3 weeks of sending logs and trying settings here is what I found on the internet:
http://forums.iis.net/t/1169257.aspx
http://tmoaikel.wordpress.com/2011/10/14/http-413-request-entity-too-large-in-iis-6-and-7/
http://www.iis.net/configreference/system.webserver/serverruntime
I will let you read the above but essentially the data BDS is trying to push through IIS is too large for the cache (from what I can tell). Finally here are the changes I made to our IIS applicationhost.config file (copy paste to the bottom bellow the last tag). I am certain the number is still very high but I want to make sure there is no more issues. I have enough users wanting to jump ship already, I don't want more.
<location path="Default Web Site" overrideMode="Allow">
<system.webServer>
<asp />
<serverRuntime uploadReadAheadSize=" 52428800" />
</system.webServer>
</location>

I don't 100% know because we run all roles on one Exchange server.
I referred to Exchange server in my previous post presuming you were running the CAS role on the Exchange server. If you have that running on another server, I would change it on there as well.
Again, I can't see it doing any harm even if it isn't required!

Red Circle with a Red Square in it?

Hello Community
After ios 7 update everything has basically gone horribly wrong.
Is anyone else getting these red circles with the red triangle in their songs list when selected to play? Some songs play while others just dont play then it skips to the next song that will. When i press the red circle, nothing happens except the colour goes to opaque.
My itunes was working perfectly well before update.
So So So not a fan on this update. What the **** are apple doing! Update on Iphone 4 has a terrible lag to everything so thanks for that apple. & i really shouldnt have to fork out money for a new phone just so i can have the privalege of have the update working...in todays society we should be keeping our technology as long as we can and not adding to the landfill with perfectly working phones but just crappy updates that force you to buy a new phone that can handle the update, which you really dont have a choice but to update...STOP trying to fix things that arent broke APPLE.
& another thing, we should have the choice (you remember freedom of choice, dont you Apple) whether or not to use icloud, maybe i like my privacy, as i am sure most people do. Now you have everything geared towards icloud! what happens when you guys get hacked & then those hackers have access to everyones stuff. (sorry for being a drama queen, but anything is possible!).
I spoke to apple customer service, very helpful young lady, got me to uncheck all music sync then sync again, thought it worked but apparently not. I will try it again and post if it works.
The young lady said a lot of issues like this one have been occuring due to update, but she was not familiar with this particular issue but had noticed a lot of people have been posting on support about it.
Please figure this out Apple and go back to making your technology user friendly.Please.

hi karen piano girl
1st of all how crap is it spending sooo much time fixing things that were not broke in the 1st place...
My problems only occurred after i installed iOS 7.0.3 update.
& the really weird thing about all this is that the update didnt affect the music on my iphone 4, just made it slow.
Just a quick question, are all your songs playing perfectly in itunes on your computer? I have a mac running OS X 10.9. Mine were, so this is what worked for me. I know you said you have tried re syncing but I'm going to go through it anyway, because it seemed to work for me. All my songs now play on ipad without red circle & squares and skipping songs that looked greyed out & dont play.
I definately think this is an icloud issue. The songs that didnt play after the iOS 7.0.3 update were specifically CD's that I had imported to itunes and other songs I had downloaded from other sources, not itunes...songs from itunes however were not affected by this update.
If this doesnt help you, i really suggest you call apple, thats what i did, just go to the Contact Us section (could be down the bottom of the page, i filled out a contact form, gave them my number, and pretty much in minutes I got a call from apple, granted she didnt know what the problem meant, but she was helplfull all the same. So if this doesnt work, call them.
Ok, heres what i did.
When you hook your ipad up to the computer via usb, select your ipad from devices in left panel in itunes, select music from top tab (summary,apps,music,movies,tv shows,books,photos), uncheck the tick in Sync Music box. (i know its basic stuff, but sometimes I stuff basic stuff up).
It asks you are you sure you want to do this because it will wipe all songs off your ipad.
Click remove, then click Sync or Apply down in the right hand corner (i cant remember which it is, Sync i think) Anyway, you have to sync to get all your songs off your ipad to start again.
This then goes through the proccess of wiping ALL your music from your ipad. When its finished, eject from computer, & check your ipad that it has wiped your music off, if there are some songs on there (which happed to mine, i really dont know what that was about) thats fine.
re connect ipad to computer, then go back to top tab and check Sync Music box (Entire Music Library selected too.) Then click Sync or Apply down in right hand corner and that should get your music back on to your ipad. Depending on how much music you have it could take a bit of time. I have close to 7000 songs so it took some time.
I know this all sounds very basic and step by step & I promise you I am not trying to be condescending or anything. I have used macs, ipads, iphones for many years and all these updates & icloud dramas are really doing my head in.
I hope this helps & if it doesnt call Apple.

My volume doesn't work- there's a circle with a line through it that pops up with I try to adjust it- does anyone know how to fix this?

I cannot adjust the volume on my mac- when I try to it shows up on the screen as max volume and underneath it there's a circle with a line through it. Any suggestions?
Elle

1. System Preference > Sound > Output > Internal Speakers
    Highlight Internal Speakers / Headphones
    Make sure Mute is not enabled.
2. Remove the headphone.
    If you see red light in the headphone port, plug the headphone
    in and out of the port 5 or 6 times to flip the microswitch inside.
    Sound output may be stuck in the digital mode.
3. Reset PRAM. http://support.apple.com/kb/PH4405
4. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
5. Applications > Utilities > Audio MIDI Setup
    Audio Devices window
    Side Bar
    Click the Built-in Output.
    Under Mute any of the boxes checked? If so, uncheck it.

A red circle with a cross through it

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