A reletive (on Virgin) sends emails containing pictures, The pictures do not arrive. WHY?

''italic text''A relative sends me emails. He is on Virgin. I receive the email BUT if the emails contain pictures, the pictures do not arrive'''bold text'''. I have contacted my local provider, Kingston Communications. The state it not anything to do with them.
CAN YOU HELP?
All the best.
Roy McDonald

Firefox doesn't do email, it's a web browser.
If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.
If your problem is with Mozilla Thunderbird, see this forum for support.
[http://www.mozillamessaging.com/en-US/support/] <br />
or this one <br />
[http://forums.mozillazine.org/viewforum.php?f=39]

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