"A required CD/DVD drive device driver is missing"

I was trying to install Windows 7 Professional x64 on a brand new 2014 15" Retina Macbook Pro when I got this error.
Every time the windows boot gets to the 'Install Windows" section, the first thing that comes up is this error. You can look for drivers or cancel
but you cannot proceed. I have tried everything I have seen online, from canceling the installation and plugging in the USB stick/ Optical drive to a different USB port, to replacing my installation media.
The Macbook Pro is running 10.10.3, and I originally downloaded Windows 7 Pro from Microsoft and had Bootcamp create the Windows Install USB as well as the Bootcamp USB.
The computer only has USB3; there are no USB2 ports and no internal Optical drive.
I have also tried using a brand new commercial Win7Pro install disk on an external USB Optical drive.
I have tried booting the system with my freshly created bootcamp driver usb stick attached as well, but the only two locations I can access at this stage are the Windows install disk/USB, and the empty new 99GB BOOTCAMP partition.
How do I proceed????

I FIGURED IT OUT!!!
My limitation was not being able to access my bootcamp USB stick, which did contain the needed drivers.
What I did was after creating the Bootcamp Driver USB, and after creating the Bootcamp partition and restarting into Windows. I turned the machine back off, booted back into Yosemite via the Boot Manager (Option Key) and copied the contents of my Bootcamp Driver USB stick onto the empty new BOOTCAMP partition. Then I restarted back into my installer, and was able to browse to the needed driver by accessing the BOOTCAMP partition from the load driver option within the Windows installer menu.
For me, the path was /BOOTCAMP/$WinPEDriver$/IntelxHCISetup/Drivers/xHCI/Win7/x64 and then I picked the driver that appeared. Presto! I was installing Windows.

Similar Messages

Found "A required CD/DVD drive device driver is missing" when installing Window 7 64bit.

Hello,
I just bought X220i with Core i-3, ram 8G. When I tried to install Window 7 64bit (Coz of Ram 8G), I got the message “A required CD/DVD drive device driver is missing...”. I did browse the driver (using USB 3 Driver) but, it didn't work.
Any idea to resolve?
Thanks in advance.
Solved!
Go to Solution.

What media are you using to install win 7? USB DVD drive, flash drive, ??? Downloaded ISO or Lenovo or Microsoft DVD?
One reason (of many) you can get this error message is bad media - corrupt download, bad burn, defective flash or optical media. I've also heard of problems with USB ports causing this. If you're using USB media, have you tried another port?
And as NINE asked, when in the process do you get this error?
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Install Windows 7 USB Load Drive A required CD/DVD drive device driver error

I am trying to do a fresh install on a brand new laptop. I have downloaded a couple of Windows 7 iso images. I have used DiskPart to prepare my USB device and have used the Microsoft usb iso tool to put the Win7 iso image on to the USB device. I always seem
to get stuch after I click Install it quickly comes up with a problem.... Load Driver - A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now... I am installing from a USB drive
so why does Windows require a CD/DVD driver? How do I get Windows 7 to install?
I have read other forums were people have put it down to a corrupt download but I have tried with a couple of different downloads and same problem everytime!
Please help!
Thanks
Gavin

Hi,
This error message appears if the disk controller mode is incompatible during setup. And it can be caused by your CD/DVD drive may be incompatible with Microsoft’s AHCI driver. To work around this
issue, please go to BIOS and disable AHCI mode for your disk controller. You can change the AHCI mode to IDE or ATA mode instead.
It may also occur if the media is corrupted. Please visit the following link to rebuild the bootable USB stick for Windows Server 2008 R2:
Building a bootable USB stick for Windows 7/Windows Server 2008
R2
And please check the USB disk: put the USB disk in other machines and boot to see if it works.
Please make sure that the download files are not corrupted.
Regards,
Sabrina
TechNet Subscriber Support
If you are
TechNet Subscription user and have any feedback on our support quality, please send your feedback
here.
Sabrina
TechNet Community Support

CD Drive or DVD drive is missing or is not recognized by Windows or other programs - this happens any time I upgrade itunes

I just upgraded to the new version of itunes for my ipod touch. My CD Drive or DVD drive is missing or is not recognized by Windows or other programs occurs and it does not show up listed as part of my computer. How can I fix this?

Your DVD drive? Why would this be missing after a iTunes download?

I have a laptop an hp dv6700, running vista the dvd drive is missing how do i get it back?

Greetings this is my problem?
I have a beautiful HP Laptop the dv6700 Series, running Vista, on this Computer i have a DVD Player, with my media center, and the drive.
Now the drive is missing, and now I can not burn anymore DVD's, or play any of them either can anyone help me find a solution to this issue please?
This question was solved.
View Solution.

Okay, let's check the following:
>> Do you see the DVD drive listed in "Computer" explorer? double click on it to open.
>> Do you see the DVD drive listed in the device manager??
(Click Start and type "device" in the search field, then select Device Manager >> check for CD/DVD drive listing.)
>> Is the DVD drive listed in the BIOS?
(Restart Your PC and start tapping F10 key, once you are in setup screen go to boot options, check for the listed devices)
also please download and run this program:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//
||-If my answer solved the problem please mark the topic as the accepted solution-||

My CD/DVD drive is missing.

My dvd/cd optical drive is missing from "my computer" , and the hardware manager. It does spin, and is listed in bios. Physically disconnected and pulled it from the bay then reinserted but no sucess. Ran "Driver Tool" which showed the optical drive as disconnected. Is this hardware or software/driver issue? Could there be a "loose" ribbon connection at the drive end or motherboard side?
Compaq Presario F767 NR laptop
Windows Vista

Hi Bryan
Thanks for the assistance. I tried a hard reset as you suggested but still nothing. I was able to borrow a dvd/cd drive from a friend with the same laptop. I switched it out and still nothing. I have to assume there is a software issue/conflict. I don't use the dvd/cd drive often so I'm not even sure how long ago this happened. The only unusual activity on this machine was about 2 months ago when my kid used my laptop to update his iPhone. It got stuck in update mode and had to download a few programs to fix it. When I open "my computer" along with my D and C drive is an "unspecified" File manager instead of the E drive:
I tried to uninstall it but there isn't anything listed in the control panel/uninstall. Right click on it and the only option is to create a short cut. Any thoughts/suggestions?

Help needed - itunes installs and CD/DVD drives go missing!?!?

Bought a 30GB ipod last week, first one I have had. I install the software, do everything as I should, but when itunes installs my CD and DVD drives dissapear from my computer, and wont read any disks. Only way to get them back is do a system restore to before itunes was installed. Every time I try the same thing happens.
Any advice please? Im up the wall here!!
emachines960 Windows XP

Hi B!!
Sorry for the delay in coming back to you, been really busy. Okay, I followed your instructions, and managed to solve that problem. I then encountered various other problems, which I wont go into for the sake of my sanity lol, but instead of coming back and questioning you I searched the forus and found all the answers I needed. Most of them from you again funnily enough!!
In all it took the best part of 3 days to get in sorted and downloading fine. My computer knowedge is probably slightly above average, but some of the things I had to do to get there in the end was way over my head, but thanks to your great guidance notes I managed to get there, and must say Im thrilled with the end results. Am now in the process of downloading al my albums to the Ipod which is my new favourite most treasured possession
Anyway, thanks ever so much for the assistance again, if I encounter any more problems I know who to call!! Your a star, cheers.
Ian.
Windows XP

CD / DVD drive is missing after upgrading to Windows 8

My Toshiba laptop (SATELLITE P755-S5320 ) hard drive crashed and had to be replaced.
I've got Windows 7 installed and am doing a Windows Update.
But I fear that it won't install all the [correct] needed drivers.
I see there is a huge list of Drivers for that model of laptop.
Is there a way to download the restore CD (which support suggests came with the laptop) which I no longer have?

The proper way is to use Toshiba Recovery Media that you were supposed to make yourself when you first started the machine. Since you apparently did not, you can order it from HERE (scroll down). The recovery media will return the HDD to what it was when you took it out of the box including Windows 7 Home Premium 64 bit OS and all the drivers necessary and all the very useful Toshiba Utilities.
See your USER'S GUIDE starting on page 62 for a full explanation and instructions on how to proceed.
You are correct that doing the recovery the way you are doing it now will NOT install most of the necessary drivers and none of the Toshiba Utilities. Technically, you can do it your way if you are willing to manually download and install the dozens of drivers and utilities necessary to make the computer 100% functional.
If you decide to try doing it all manually, go HERE for all the drivers and utilities you will need. HINT: You can narrow that list down by selecting the OS at the bottom left of the driver page and then select which driver you are looking for at the upper left.
Good Luck!
C.B.
Toshiba Sat. C75D-B7260 Win 8.1 64 Bit--Toshiba Sat. L775D-S7132 Win 7 HP SP1 64 Bit and Win 10 PRO Technical Preview--Toshiba Sat. L305-S5921 Win Vista SP2 32 Bit

Hp pavilion lightscribe supermulti 8x dvd driver is missing

how do i get it reinstalled or repaired?

Hi,
Please try Run now from the following link:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
Good luck.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Windows 7 RC installation on MacBook Pro: 'DVD drive device driver missing'

I'm trying to install the Windows 7 RC on my unibody MacBook Pro (purchased november 2008). I create the partition in Boot Camp, insert the install DVD, and restart the system. Then the Windows setup starts as it's supposed to (Windows is loading files). The install program launches fine, and I get to choose language settings.
And now it all fails. After I've chosen language settings, I get the message: "A required CD(DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now."
Screenshot of the message: http://img25.imageshack.us/my.php?image=dsc00102yyh.jpg
I'm kinda baffled by this message. Obviously the drive can be use by the install program, but it still complains of a missing driver. I had no trouble installing the Windows 7 beta earlier this year.
I've done some googling, and it appears to be problem experienced by some others. Someone had the issue on an Asus machine (I think), and the solution was to download the driver and out it on a USB stick. But I can't seem to find the driver for the MBP DVD drive anywhere.
Has anyone else experienced this issue?

After countless days trying to solve this problem, I feel I can now add to the few solutions presented on the various forums of the internet. I'll post here because 1: i'm a mac user for everyday life although like most have as many pc's as well. 2: I already have a login for these forums!
okay so i tried everything from re-burns to usb install (which I could not complete because removable drives are not recognized by xp and I don't have a vista system). The problem for me ended up being because the DVD drive was plugged into the primary master ide channel. My hard drive for the unit i was installing windows on is sata and was configured as such (not bridged into IDE channel by bios). So in a nutshell it seems like the hard drive and the DVD drive are nit picky in regards to the IDE configuration of the drives themselves. This won't help for virtualization on a mac pro I realize but nonetheless is food for thought hopefully for all the people searching for " windows 7 install cd/dvd device driver missing " in their search engine!
Oh boy one more reason to love mac's
Christos

CD/DVD Drive Not shown in Device Manager or Bios

I have a Satellite A215 series laptop and have found that my CD/DVD drive is missing from my computer and device manager. It will not read discs, but powers up, seems to run, tray opens/closes, amber light flashes, etc. It also powers up and spins during boot, but will not read the recovery disc. It appears to also be missing in the Bios. I have replaced the drive with another and have the same problem. I have also tested my original drive in another laptop and it works. I have tried removing upper and lower filters in the registry with no success. Restore also did nothing. I found this problem after recently adding a new Canon printer and software. The drive worked flawlessly at that time. Can anyone please shed light on this problem? Any help is greatly appreciated!

please provide your full model number. it is printed on the bottom of computer.
you should restore to out-of-box state. you can order the disks from toshiba if you did not create them when your computer was working. This installs the OS as well as the necessary toshiba drivers.
L305-S5955, T9300 Intel Core 2 Duo, 4GB RAM, 60GB SSD, Win 7 Ultimate 64-bit

Windows 7 installation - missing cd/dvd driver

Hello!
First of all i wanted to greet everyone here, as this is my first post on this forum
Now to the problem.
I am happy owner of HP Pavilion dv7-1150ew laptop. It's a good computer, i really like it, but the OS it came with (Vista Home Premium) was temporary from the beginning. I knew from day one i'll install Windows 7 as soon as it becomes available. And the day came. Windows 7 Professional appeared on the MSDNAA site. I downloaded 64-bit version, burned the DVD disc and waited for the weekend to come to do the installation and post-intallation stuff.
So, am i Windows 7 user now? No. I am not. I didn't even get to the installation process The installer boots up flawlessly, i choose language, then i click Install now, wait and... "Missing required CD/DVD drive device driver" message appears. Here's what i tried:
- installing from USB pendrive (formatted the pendrive to NTFS using diskpart, unpacked the iso to pendrive using ultraiso and winrar)
- providing Intel ICH9M/E-M AHCI SATA driver version 8.9 to the installer - it shows the progress bar for a while, then the "No new devices could be found" message appears
- installing 32 bit version
- installing from USB pendrive with DVD drive and secondary harddrive disconnected
- installing to clean harddrive (i dropped both system and recovery partitions)
- updating laptop BIOS
- updating DVD drive firmware
Still the same problem. No required driver, and if i load the Intel SATA driver - no new devices.
The Windows 7 Professional from MSDNAA is at least RTM release, as it has no RC, Beta or whatever next to it.
I googled that others who had this problem solved it by switching SATA controllers from AHCI to IDE mode (or otherwise), but BIOS on the DV7 laptop doesn't have any regarding option.
Does anyone have any ideas? Please?
This question was solved.
View Solution.

Just googled that error, and found many threads about it in the TechNet forums. I suggest you search there for better results, and post the steps that worked for you in here. Just linking you to a thread below that could be helpful.
click here
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

Satellite Pro A200 - Can't install Windows 7 due missing CD/DVD driver

Hello, I have a Satellite Pro A200, PSAE4E-046018N5 and I'm trying to install Windows 7 but I can't pass from step one because it doesn't found a driver:
A message box saying: A required CD/DVD drive devise driver is missing. If you have a driver floppy disk, CD, DVD or USB flash drive, please insert it now.
-What to do?
CD-ROM is a HL-DT-ST DVDRAM GSA-T20N ATA, the actual driver have version 6.0.6002.18005 (date:2006-06-21)
Best regards
/peter

Hi Peter,
Do you try an upgrade from Vista to Windows 7 at the moment? If yes please try a new and clean installation of Windows 7. Does this work?
Another question: Is your CD/DVD drive working properly or is it listed with yellow exclamation mark in device manager?
In your case I would try to remove the drive from device manager and restart the notebook. After this the drive will be recognized automatically.

Using Powerbook as an external DVD drive

Hello,
I was just given Sims 2 which requires a DVD drive to play, but my ol' G4 only has a CD-rom drive. I also have access to a Powerbook which has a DVD drive but I'd rather play it on my desktop.
I've connected to two before, booting up one as an external HD to the other to transfer files - could I do something similar to access the DVD drive of the Powerbook on my G4 desktop? Could the laptop basically serve as an external DVD drive, thus allowing me to play my new game? If this has already been answered, just point me to the thread!
Thanks! Jenny
PowerMac G4 Quicksilver

Games go to a lot of trouble to make sure the user has the original disk. Sims is probably making sure the DVD is a real DVD drive, not a disk image. When checking the drive type, it is probably being told the device is a FireWire interface, when it is expecting an optical drive. You would probably get the same result with an external DVD drive. Does the Sims box say it requires an internal DVD drive? If it doesn't say the drive must be internal, complain to the game maker.

Bug - Lightroom 3 - CD/DVD drive corrupted

I have an issue that has been tested and proven to be Lightroom related whereas installing Lightroom, and updating to v 3.3 has caused my cd/DVD RW drive to be lost and corrupted.
The following notes and timeline are a little long, but they fully explain the situation. If anyone has had this issue or knows about a fix I would appreciate a reply:
I will also add that I am a little peeved at the tech for Adobe customer support because he tried to brush me off after a few basic steps and told me the problem was a Windows issue. He said that Lightroom was installed on thousands of PC’s, and if the problem was Adobe’s there would be other people with the same issue… That was a presumptuous statement; as there is always the first case of a bug, and just because I was the first one to either have or report this problem, it did not justify Adobe leaving me cold. There is now a case number on this issue after further testing and my insistence that he escalate the case because I had already determined that it occurred at the precise moment I installed Lightroom. the Adobe Case # is 0181989673
Problem Timeline:
After installing Lightroom 3, I discovered that CD/DVD Re-Writer drive was not working for Lightroom exports, I was seeing the notice at the bottom of theexport window stating “Disc Burning is not supported by lightroom on this computer” (The same as in the V 2.2 Bug)… As well, I looked in Windows > MyComputer, and the CD/DVD RW drive was missing. I looked to the device manager. The CD/DVD Writer was listed in the tree but had a yellow exclamation notice. I Confirmed Error Code (I beleive it was code 31) for Driver not loading properly or corrupted.
I did some research and found the following information at http://support.microsoft.com/kb/982116
I followed the instructions as listed below (inset)... Timeline continued after.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs:
Problem description;
Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.
Windows XP
   1. Click Start, and then click Run.
   2. In the Open box, type regedit, and then click OK.
   3. In the navigation pane, locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE 10318}
   4. In the right pane, click Upper Filters.
      Note You may also see an Upper Filters.bakregistry entry. You do not have to remove that entry. Click UpperFilters only.If you do not see the Upper Filters registry entry, you still might have to remove the Lower Filters registry entry. To do this, go to step 7.
   5. On the Edit menu, click Delete.
   6. When you are prompted to confirm the deletion, click Yes.
   7. In the right pane, click Lower Filters.
      Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
   8. On the Edit menu, click Delete.
   9. When you are prompted to confirm the deletion, click Yes.
10. Exit Registry Editor.
11. Restart the computer.
Now go to the "Did this fix the problem?" section.
Did this fix the problem?
Is the drive listed?Windows 7 Click Start , click Computer, and then see wheth...
Is the drive listed?
Windows 7
Click Start
Collapse this imageExpand this image
Start button
, click Computer, and then see whether the drive is listed.
Windows Vista
Click Start
Collapse this imageExpand this image
Start button
, click Computer, and then see whether the drive is listed.
Windows XP
Click Start, click My Computer, and then see whether the drive is listed.
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
    * iTunes software by Apple
    * Nero software by Nero Inc
    * Roxio Creator software by Sonic Solutions
    * Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
After performing above procedures the CD/DVD drive loaded (Plug and Play) successfully and was recognized at a basic level. I re-installed the authoring software (Ashampoo Burning Studio 6). At this time I could read and write to DVD via Ashampoo; but still, I could no longer write to either CD or DVD via Windows XP.
Also at this time; I could still no longer write to CD or DVD via Lightroom 3.3 using export and choosing CD/DVD… Lighroom was still listing at the bottom of the export window “Disc Burning is not supported by lightroom on this computer”.
This brings me to the point at which I called Adobe Support; Case # 0181989673
Adobe tech had me perform the following:
Pull     the preferences folder out of Lightroom 3.3 folder and re-start Lightroom…     Problem still present
Open     Lightroom from the Administrators User account; import a photo and try to     export and burn to CD/DVD… Problem      still present
At this time the tech told me it was a Windows issue; NOT an Adobe issue; and that I would need to take it up with Microsoft, or just export to hard drive and burn to CD/DVD afterward using authoring software.
I immediately told the tech that was NOT acceptable because this issuewas caused by installing Lightroom 3.3; and although the problem now existed in Windows; that did not wash Adobes hands of it. I requested that the case been escalated to a senior tech… I did not at all appreciate the idea of being left in the middle and I also did not appreciate the notion of having a CD/DVD writer that was buggy and not performing as it should.
He told me "Lightroom was installed on thousands of PC’s, and if the problem was Adobe’s there would be other peoplewith the same issue"… To me, that was a STUPID statement; as there is always the first case of a bug, and just because I was the first one to either have or report this problem, did not justify Adobe leaving me cold.
The     tech decided to try creating a new Windows XP user account as     administrator and re-test Lightroom for burning to CD/DVD… Problem still present
Tech     instructed me to un-install and Re-install Lightroom. I un-installed     Lightroom. After taking screen shots of my preference settings (since I     would need to re-set all settings again). I uninstalled Lightroom.
At     this time; though the tech did not think of doing it; I decided to try and     burn to CD/DVD via Windows to see if the problem was gone after removal of     Lightroom. Now, with Lightroom removed, I can write to CD/DVD in the     conventional way using drag and drop via Windows.
I      told the tech what I had done; proving that this was in fact related to      Lightroom. He stated the case would be escalated and gave me the case      number.
I hope this taught the tech a lesson in troubleshooting and hope he will not be so quick to assume “Not an Adobe issue” as the exact cause of this anomaly has not been determined yet... Now I have not re-installed Lightroom yet. I would like for the senior tech who takes this case to contact me to give me further instruction because I have no reason to believe re-installation will not cause me problems again and want the tech to witness the result.

This problem has been resolved. I haven't heard from anyone else who has had the same issue, but in the event anyone does I can say what corrected it and I have a theory of what might have happened. Originally I installed Lightroom from the disk and after installation chose to update. After this is when the problem with the CD/DVD drive showed up. The tech at Adobe said they did not know what could have caused it, but recommended re-installing Lightroom to see if it happened again.
I did some research and found information at Peachpit: Having trouble burning CD/DVDs in Lightroom 2.2?
about a bug that was present in version 2.2 where the installation executable was accidentally installing the 64 bit drivers on the 32 bit system... The 64 bit drivers were corrupting the installation... On a hunch that it could be a similar issue, I downloaded Lightroom version 3.3 from Adobe and installed it rather than installing from the original CD. I did the install following the same instructions on the Peachpit post which was to double-click the Adobe Photoshop Lightroom 2 folder, then double-click the setup32.exe file rather than double clicking the default installation executable.
I did not prove the above theory of the version 2.2 bug to be the cause, but the problem I had with the CD drive appeared after the original installation and went away after I uninstalled that installation of Lightroom. Now after re-installing as explained; the problem is gone.

"A required CD/DVD drive device driver is missing"

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