A Restore problem with my Q10

Hi I got a problem with my Q10, I made full back up for the phone by black berry link and I make Security wipe 
then I tried to restore the back up files but when it starts to restore it stops and I tried how many times, and nothing happens, and I moved the back up files to other PC and its the same
So plz someone help me ({})

please some one help me :'(

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