A solution for Itunes error: Disc burner or software not found

This solution, which I found on another forum, worked for me.
IT APPEARS THAT WHEN GEARAspiWDM GETS INSTALLED IT DOES NOT CREATE A "MULTI-STRING VALUE", IT CREATES A "STRING VALUE", WHICH DOES NO GOOD. THE UPPERFILTERS VALUE MUST BE A MULTI STRING VALUE, NOT A "STRING VALUE".
1. Download the latest gear driver at:
http://www.gearsoftware.com/support/drivers.cfm
2. Once that is installed you have to DELETE the UPPERFILTERS entry in your system registry, AND CREATE A NEW UPPERFILTERS VALUE at:
HKEYLOCALMACHINE\SYSTEM \CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318 (of course you knew once you get there just click on "favorites" in your system registry and add it your favorites).
YOU WILL BE DELETING THE UPPER VALUE: DONT WORRY YOU WILL BE CREATING A NEW ONE. ________________________________________________________
To Start the Registry Editor
Click on Start > Run, type Regedit and press OK
! WARNING! !
Be very careful while you are running the registry editor.
You can easily render your machine unable to boot if you play with settings you aren't familiar with!
You may want to immediately back up your Registry before doing any editing.
GO HERE IN THE SYSTEM REGISTRY:
HKEYLOCALMACHINE\SYSTEM \CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318
FIND THE UPPER FILTER VALUE AND DELETE IT!
1. WHILE IN HKEYLOCALMACHINE\SYSTEM \CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318 using the system registry editor: EDIT > NEW > MULTI STRING VALUE. IT MUST BE A "Multi String Value".
2. NAME IT UpperFilters.
3. Once it's created and named, right click on it and select "Modify".
4. Enter this into the box that will pop up: GEARAspiWDM AS SOON AS YOU TYPE THE GEARAspiWDM PRESS ENTER. This "carriage return" is required.
THE VALUE FOR THE UpperFilters should be: REGMULTISZ (Which means it is a multi string value).
5. REBOOT

Try looking on the manufacturer of your Disc Drive's website for any drivers that you might need.

Similar Messages

  • When I try to burn a cd, itunes says "disc burner or software not found"

    after I upgraded my itunes, (I previously had 7 or 8) I had to uninstall it in order to upgrade to 10. Now I am not able to burn discs.
    here is a copy of my diagnostics
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    TOSHIBA Satellite L305
    iTunes 10.3.1.55
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    VoiceOver Kit 1.4 (222093/222742)
    CD Driver 2.2.0.1
    CD Driver DLL Not Available
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.52.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0023AE1809B1BCC0
    Current user is not an administrator.
    The current local date and time is 2011-06-28 20:46:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: dc5f66d755b2d8ff8f7e9a2c9cc000fe
    iPodService 10.3.1.55 is currently running.
    iTunesHelper 10.3.1.55 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: PIONEER DVD-RW  DVRKD08L on CDR media at speed 20X.

    Many thanks for the diagnostics.
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    With that one, I'd start with solution 3 from the following document:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

  • Error "Disc burner or software not found"

    I am having problems burning discs and below, i have a copy of my diagnostics.  Yes, i am running as an admin. 
    This all occurred after i updated itunes.. i have not been able to burn CDs ... i keep getting "Disc burner or software not found"   it irritates me because i did not have this problem before the update.. i can burn discs perfectly fine with Windows Media Player!
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    Acer Aspire V5-431
    iTunes 11.1.3.8
    QuickTime 7.7.4
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0037B8A80B783848
    Current user is not an administrator.
    The current local date and time is 2013-12-01 20:35:46.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: UBHelper (2.0.0.14),
    UpperFilters: NTIDrvr (1.0.0.10), GEARAspiWDM (2.2.3.0),
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    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    D: Unsupported CD or DVD drive.
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    Error Correction is turned on for importing audio CDs.
    The last failed MP3 CD burn had error code 1771(0x000006eb). It happened on drive D: HL-DT-ST DVDRAM GU61N on CDR media at speed 0X.

    Hey xTimeGx,
    Thanks for the question. The following resource references the exact error message you are receiving, and a few solutions:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    Thanks,
    Matt M.

  • Itunes says "disc burner or software not found" when trying to burn a playlist

    I ran diagnostics on my CD/DVD Drive and got this.  This is all greek to me  
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    HP-Pavilion GN561AA-ABA a6230n
    iTunes 10.6.1.7
    QuickTime 7.7.1
    FairPlay 1.14.37
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL Not Available
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 001CAD4403BE4F90
    Current user is not an administrator.
    The current local date and time is 2012-05-22 08:54:12.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 6150SE nForce 430
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.1.7 is currently running.
    iTunesHelper 10.6.1.7 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: HL-DT-ST DVD-RW GSA-H60L on CDR media at speed 40X.

    Refer to following articles:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    iTunes for Windows: Troubleshooting CD issues caused by device filters
    http://support.apple.com/kb/TS2372?viewlocale=en_US
    iTunes for Windows: "Registry settings" warning when opening iTunes
    http://support.apple.com/kb/TS3299

  • Why does iTunes say "Disc burner or software not found"

    When I try to burn a CD using my internal CD/DVD combo drive, I get a message that says "Disc burner or software not found". I just upgraded to iTunes 6.0.1. The local Mac store couldn't get iTunes in 2 G5s and a G4 Powerbook to recognize the disc buners either, and they just upgraded to 6.0.1 too. Is this a bug?? Anyone else having problems??
    Greg
    G4 400 Sawtooth / 5 years old   Mac OS X (10.3.9)   CD/DVD combo drive

    Greg, did the "Patchburn" really work for you?
    I had the same problem today. I have a smart playlist made up of: Kind>is>Protected AAC audio file. This smart play list allows me to keep track of music I've downloaded from the iTMS after inadvertently deleting the Purchased Music default playlist. Yes, I know a new “Purchased Music” playlist is created when you buy music again, but it doesn’t contain any of the songs you’ve already downloaded.
    When I went to burn this playlist (several hundred songs) to multiple audio CD format - I go the same result you got.
    "After asking to burn a play list it asks to insert CD, checks the media, checks the play list and then stops with the apple icon reappearing and NO error message."
    Apple tech support couldn’t help me - I found that out the hard way - after 1.5 hours on the phone. No, I haven't exceeded the 7 time burn limit either.
    I tried selecting all the songs in the smart playlist and creating a new [regular] playlist and tried to burn from that, but got the same result.
    Finally, I tried typing "Protected AAC audio file" from my main library in the search window, selected all the songs that resulted, created a new [regular] playlist from that selection and the burn was successful.
    It was a real pain and took almost 3 hours to figure out, but it worked. I'm going to try the "Patchburn" download talked about earlier, but don't know if that's the real problem.
    Yes, I have upgraded my SuperDrive, but iTunes recognizes it - Preferences>Advanced>Burning - if your drive shows up here then that's not the problem. Besides, I had the same problem when trying to burn to the original SuperDrive too.
    I think the problem may be deeper inside iTunes itself. Duh! Maybe something with Apple tightening their DRM scheme which may make us unwitting beta testers to see if they tightened the noose too tight or not. Just a guess.
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    Power Mac G4 MDD   Mac OS X (10.4.3)  

  • Itunes message: disc burner or software not found

    I recieve this message even after trying other recommended solutions. Also I had the problem before and was able to fix it by removing the lower filters I believe. I believe itunes updated itself at some point maybe? about 3 weeks ago i was able to burn a cd with iTunes. I ran the Diagnostics and this is the result:
    Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
    Hewlett-Packard HP Pavilion dv6 Notebook PC
    iTunes 10.6.3.25
    QuickTime 7.7.2
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL Not Available
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00E0A594034767F8
    Current user is not an administrator.
    The current local date and time is 2012-08-24 20:09:37.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.3.25 (x64) is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: hp DVD RW AD-7701H on CDR media at speed 24X.
    I had Daemon Tools installed but I unistalled it and reinstalled itunes; nothing happened. iTunes reads the blank disc and regular music discs but no burning at all.
    Someone has a solution? please?

    Hello!  Thank you for your offer of help; I hope I didn't take too long to post my diagnostic results.  Please let me know if you need anything further in order to help me with next steps to solve this issue. 
    Thanks again,
    Kelly
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Dell Inc. MM061
    iTunes 10.6.1.7
    QuickTime 7.7.1
    FairPlay 1.14.37
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.2.0
    CD Driver DLL 2.1.3.0
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 0012A7CC08617EC0
    Current user is an administrator.
    The current local date and time is 2012-05-22 20:09:29.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    ATI Mobility Radeon X1400
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.1.7 is currently running.
    iTunesHelper 10.6.1.7 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.2.0),
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  • I try to burn a CD and iTunes says "Disc burner or software not found"

    Does anybody know where I can download the software for this? =(
      Windows XP  

    Try looking on the manufacturer of your Disc Drive's website for any drivers that you might need.

  • Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc.

    Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc.  Windows 7

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I updated to iTunes 12.0.1.26 and I am trying to burn a play list and it gives the following message: disc burner or software not found.  This is the first time that I have this problem.  Can any one help me please?

    I have a Mac Book Pro 2.4 GHz Intel Core i7; Memory 4 GB 1333 MHz DDR3
    Mac OS X Version 10.7.5
    I updated to iTunes 12.0.1.26 and I am trying to burn a playlist and I get the following message:  "Disc burner or software not found" .  I have burned lots of CD's and DVD's before and this is the first time I get this message and cannot burn anything.  Can anybody help me, please?

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Keep getting Disc Burner or software not found when trying to burn a CD

    I am not able to burn a playlist to a CD and get an error at the top of Itunes window "Disc Burner or Software Not Found". I have been able to burn CDs in the past with this same computer but had some issues with songs in itunes. Support had me uninstall Itunes and reinstall. I have also uninstalled the device in the device manager and re-installed it. I really don't know what to try except to ask for help here. I would appreciate any direction I can get. I have a Dell desktop XPS running on Windows 8.

    Hi daurel, 
    Thanks for participating in the Apple Support Communities. 
    It sounds like you receive the error "Disc Burner or Software Not Found" when trying to burn CDs. You mention that you've already tried removing and reinstalling iTunes, and other drivers, and these are good steps. 
    If the situation continues, be sure to try the tips in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support
    Sincerely,
    Jeremy 

  • I am receiving the message "disc burner or software not found" when trying to burn a playlist to a blank disc.

    I ran the diagnostics test and the program was unable to detect a prerecorded cd. This is a fairly new problem and I am not sure what to do.
    The results to the diagnostics test are below:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Dell Inc. Inspiron 5520
    iTunes 11.0.4.4
    QuickTime 7.7.4
    FairPlay 2.4.14
    Apple Application Support 2.3.4
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0035BB400AFA2018
    Current user is not an administrator.
    The current local date and time is 2013-07-14 17:29:40.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is supported.
    Core Media is not supported. (16002)
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics 4000
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.4.4 (x64) is currently running.
    iTunesHelper 11.0.4.4 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I am at the most current version of itunes, but when i try to burn a cd i get an error stating disc burner or software not found - any help?

    I am at the most current version of itunes, but when i try to burn a cd i get an error stating disc burner or software not found - any help?

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Help please - iTunes disc burner or software not found... with full troubleshooting details

    In iTunes 11.1.3.8 on my Windows 8 HP Laptop, when trying to "Burn Playlist to Disc", I get the Burn Settings window "E: hp DVD A DS8A9SH", then I select MP3 CD and click "Burn", I unfortunately get the dreaded iTunes "disc burner or software not found...". I think this is the second time this has happened (first time I think a simple reboot fixed it), and I assume because iTunes was updated this issue came back again and I cannot burn MP3 cds anymore because of it!
    I've followed all steps outlined in this support article "iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install" (http://support.apple.com/kb/TS2308)
    Solution 1, no updated firmware was available for dvd drive.
    Solution 2, not relevant because those files were not present when I looked for them.
    Solution 3, I'm familiar with regedit and did exactly what the step by step instructions told me including rebooting multiple times to completely remove Gear drivers/keys, installing the new Gear driver files with their official setup file "For 32-bit and 64-bit systems:" from http://www.gearsoftware.com/support/drivers.php (and gave another reboot just in case) and opened iTunes at the very end of the entire process.
    Still getting the dreaded "disc burner or software not found..." error when trying to burn a playlist to a CD. The weird thing is when I click Burn playlist to a CD, I see the DVD drive "E:  in the next prompt which asks for Data CD/MP3 CD, Audio CD.
    So I clicked on Help > Run Diagnostics, selected "CD/DVD Drive tests" only and clicked "Next".
    Window says "To begin the test, please insert a prerecorded audio cd..." so I did that and clicked "Next".
    Under "Choose an optical drive to test:", the drop-down menu only shows "[Choose a Drive]", no other options. Under "Optical drive:" it says "No drive chosen for testing.", and I click the "Next" button.
    Here are the diagnostics output I got:
    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
    Hewlett-Packard HP Pavilion g6 Notebook PC
    iTunes 11.1.3.8
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 002AB1700B7C4780
    Current user is not an administrator.
    The current local date and time is 2014-01-20 18:23:52.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    I'm extremely confused as to what to do next. I was thinking I should try reinstalling iTunes but I'm not sure that would even work and I'm so paranoid about installing it correctly and referencing the right existing library files that I'd like to see other suggestions first.
    Any help from the community or Apple would be tremendously appreciated and I would be glad to do more testing and provide more details. Thanks!

    Hi there aaxim,
    You may find the troubleshooting steps in the article below helpful.
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    -Griff W. 

  • ITunes 7.6 "Disc Burner or Software Not Found" - Windows XP

    - I have searched far and wide for this answer, but to no avail. Please, if you can, give me some help here, as I spent have the night looking for solutions. -
    My wife's iTunes suddenly started giving the error message "disc burner or software not found." There are many multiple posts about this across the net, but no one seems to have an answer. Here are my specs...
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    HP Laptop, NEC drive
    Daemon is NOT installed (never was).
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