A song won't play because it says i'm not authorized. When I try to authorize my computer, it says I already am authorized.

All the other songs on the album play just fine. I don't know what happened.

Delete and redownload it if doing so is free in your country.
(72101)

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How can I download a previously downloaded purchase to my iTunes library on my laptop when the listing for the song in my library won't play because it says it cannot locate the file. Yes I have searched my iTunes folders and also done a full windows sear

How can I download a previously downloaded purchase to my iTunes library on my laptop when the listing for the song in my library won't play because it says it cannot locate the file. Yes I have searched my iTunes folders and also done a full windows search. The track plays on my iPad and my iPhones but will not play on my laptop!?
It has an "!" To the left of the song title in my library
My worry is that if I sync my iPad/iPhone then I will lose the track on those also!

If you cannot find the file on your hard drive then once you delete the current broken entry you should be able to redownload from iTunes in the Cloud. This assumes the item in question qualifies. Note that audiobooks, digital booklets, iTunes LPs & Extras, ringtones, selected movies etc. don't.
If prompted don't hide the item. You may find that you need to close and then reopen iTunes before it will appear for download.
tt2

I purchased a film but it won't play because iTunes says I need to authorize the computer, but when I do that it says the computer is already authorized. Huh - some system. Any ideas?

I purchased a film but it won't play because iTunes says I need to authorize the computer, but when I do that it says the computer is already authorized. Huh - some system. Any ideas?
Using Windows 7

Hey Louni,
Thanks for the question. I understand you are having issues with Authorizing your computer to play content. The following articles may help to resolve this issue:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks,
Matt M.

Some of my songs on iTunes on my computer won't play. It asks for my Apple ID which I enter to authorize the computer, then it tells me it's already authorized but still won't play. Ideas?

Some of my songs on iTunes on my computer won't play. It asks for my Apple ID which I enter to authorize the computer, then it tells me it's already authorized but still won't play. Ideas?

Thank you. This was working for a minute, now when I go to the store it says that iTunes has stopped working and shuts down. I tried reinstalling it, but it still having the same issue. Any ideas?

Pro free trial downloaded but it won't install because it says I already have a superior product (Standard)?

I have Adobe Standard. I'd like a free trial of Adobe Pro because moving pages around in a 400 page document in Standard seems to be a nightmare. It says Pro downloaded but it won't install because it says I already have a superior product.

I think the point is that you have a registered product and that is being interpreted as superior. Anyway, you may have to uninstall (after deactivating) Std to look at Pro. Don't do this if you do not have a backup of the Std install file and S/N that you should have saved to a backup CD and/or backup HD.

TS3212 itunes won't download because something about "mobile device not authorized?"

itunes won't download because something about "mobile device not authorized?"

Hi buckirich,
Thanks for using Apple Support Communities. It sounds like you may need to restart the Apple Mobile Device Service. This article has instructions for doing this:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
If that doesn't resolve the issue, I would recommend trying a thorough uninstall and reinstall of iTunes as described here:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
- Ari

I bought a song from the dixie chicks and i can't play it, i tunes keeps telling me that my computer isn't authorized and when i try to authorize my computer a window comes up and tells me i am already authorized

I bought a song from the dixie chicks and i can't play it, i tunes keeps telling me that my computer isn't authorized and when i try to authorize my computer a window comes up and tells me i am already authorized

Click here and follow the instructions.
(30335)

When i try and authorize my computer with itunes it says the itunes store is temporarily unavailable

when i try and authorize my computer with itunes it says the itunes store is temporarily unavailable

Hello Alark26,
Thanks for using Apple Support Communities.
If you're continuing to receive the error where you cannot connect to the iTunes Store, I'd like you to please follow the directions outlined below.
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Windows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and serversare enabled over your network.
Note: The hosts file may be blocking the iTunes Store.
Microsoft's article How do I reset the hosts file back to the default? has instructions and a FixIt to have Windows try to reset the hosts defaults for you.
Note: Some workplaces may put internal resources in the hosts file and may block iTunes Store. The FixIt doesn't work for Windows 8.
To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions below:
You can find the hosts file at: C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
Select the hosts file. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
Drag the original hosts file to your desktop.
Right-click the duplicate file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
When Notepad opens, choose Edit > Select All.
Choose Edit > Delete.
Choose File > Save.
Close Notepad.
Right-click the duplicate file, and choose Rename.
Type "hosts" (without quotation marks) and press Enter.
Restart your computer and try connecting to the iTunes Store.
If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.
Learn more
If the steps above didn't resolve your issue, be sure that your specific alert isn't listed as a possible iTunes Store error. Then, if your issue is still unresolved, follow these steps.
Can't connect to the iTunes Store - Apple Support
Take care,
Alex H.

When i try to authorize by computer its saying that "This Apple ID has not yet been used with the iTunes Store."

When i try to authorize by computer its saying that "This Apple ID has not yet been used with the iTunes Store." please someone help me

I had this same problem today. I have been battleing it for the past 5 hours, but it worked. You have to create a new account though.
What I did was go to iTunes and click Sign in, then made a new account.
But I didn't want to put in a Credit Card number, so what I did was
Open iTunes
Go to iTunes Store
Search a totaly free app. (I used Google Earth)
Click on the app from the list
Click the button under the icon that says "Free App"
Then it will ask you to sign in or make a new account, Select Make New Account
Follow All the steps on all the pages.
When you get to the page that you select your Credit Card, check "None"
Fill in the rest of the info and then click Complete
Verify your email
I hope this helped you. Strangely, you can only select "None" Under Credit Card if you do it this way. Must be some iTunes bug.

My songs won't play. It says the original file is missing. How do I get the songs to play. I have uninstalled and installed Itunes again.

My songs won't play in ITunes. It says the original files are missing.These are songs purchased from ITunes. what is the solution?

Hello,
The steps in this link can help you recover your purchases:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Welcome to Apple Support Communities!
Have a great day,
Delgadoh

Song won't play because is is not authorized on this computer, but then try to authorize it and it says it's already authorized

I have purchased a song from the same computer on itunes that my library plays from. However this certain song is grayed out and will not play. It says the song is not authorized on this computer, but then I try to authorize it and I get a message that this computer is already authorized. Any ideas?

That suggests the track is damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

What do i do if my songs won't play and it says original file can not be located?

My "original" I-tunes library is on my windows xp desk top and I have a macbook pro laptop library. I always accessed the original through home sharing but the library no longer shows up on my mac. On my desktop it says the song cant be used because the original file can't be located and there is 2 i-tunes shortcuts but neither will play music. I chose to locate the original but that doesn't work either. How do I fix this?

Hello shaum9120,
Thanks for the question, and welcome to Apple Support Communities.
It sounds like iTunes has lost the file path for the music. The best step will be to follow part 4-6 of the following article (under the External drive section):
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Here is an excerpt of Part 5 (see article for other important steps):
Part 5: Copy music to your new computer
To copy all your music files (including the library file that holds all your playlists and other settings) to your new computer:
1. Locate the following folder on your new computer:
          Mac OS X: /Users/username/Music
          Windows XP: \Documents and Settings\username\My Documents\My Music\
          Windows Vista: \Users\username\Music\iTunes
          Windows 7 and Windows 8: \Users\username\My Music\iTunes
2. Drag the "iTunes" folder in this location out to the desktop.
          From the Music folder to the Desktop on your new Mac:
          From the My Music folder to the Desktop on your new PC:
3. Locate the external drive on your new computer:
          Mac OS X: On the desktop.
          Windows: In My Computer.
4. Double-click on the external drive icon to open it.
5. Drag the iTunes folder from the external drive to the Music folder (Mac OS X) or My Music Folder (Windows) on your new computer (from step 1 of this section). This can take a while if you have a lot of content.
6. Open iTunes.
You've now moved all your music, playlists, and other information like play counts and ratings from your old computer to your new one.
Thanks,
Matt M.

My songs won't play because the original file can't be found. Please help.

I cannot play any of the songs in my iTunes. Whenever I try to play a song an error message pops up. It reads, "The song could not be used because the original file could not be found. Would you like to locate it?" I have to search for the song on my hard drive in order for it to play. This process works but it would be very timely and tedious to go through each one of my 5300 songs to get them to play. Is there a faster way of doing this? Please help. Thanks.

The "missing file" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then say no when asked to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions. I can provide a step by step guide if you give me the two paths.
In some cases iTunes may be able to repair itself if you go through the same steps and locate the lost track. It may then offer to attempt to automatically fix other broken links. Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
tt2

My purchased items won't play because it says cannot find file

When i go to play a song i have purchased from iTunes it says "The song 'xxx' could not be used because the original file could not be found. Would you like to locate it now?".
There is no option to redownload it from the cloud.

iTunes uses a database to tell it which file to play when you click on a track. Either computer or human error has done something to make this information invalid. You can try to point iTunes to the correct file by saying "yes" when it asks you to find a file. If the file is truly gone from the computer and your country permits re-downloading delete the track completely from iTunes (even a bad link makes iTunes think the file is there somewhere) and it should appear in your download list.

I have gotten about 4 emails with a quick time attatchment, but it won't play because it says it is in a format it can't read. Do I need to download some sort of additional software for this and if so what?

I have gotten about 4 emails (Frontier) with quick time attatchments, but it won't play them. I just get a mesage saying it can't read it in the current format. Do I need to download additional software and if so what?

You might try adding Perian. It can help QT play a with a wide variety of formats.

A song won't play because it says i'm not authorized. When I try to authorize my computer, it says I already am authorized.

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