A t-mobile warning for prepaid customer with " gold member status "

I'm a member of t-mobile prepaid and i have gold status which is an automatic .10 an minute anytimes and is good for me since there is no contract and i get that 15% extra in refill with the regular refill
but there is a warning that t-mobile didnt want to tell or just too lazy but go to my t-mobile and make sure that they did jack up your rate if you have a " gold member status " because i when to my t-mobile and i notice instead of see my rate at .10 a min is jump to .35 a min that is a 20% they add it and " i was confuses and i was baffelled " and why did that happen and i e-mail them about it because i knew is was a big big big mistake
and guess what today i get a called and they told me " is was our mistake and were sorry we blame this on a computer glitch tought you were not a gold member " so here $25.00 for your trouble and your .10 a min is back
so make sure if you have t-mobile prepaid and that your are a gold member make sure is .10 a min

gbogeyone,
We are very sorry to see such loyal long term customers looking into another provider! We definitely understand looking to save and would be happy to check any options to save you money while staying a part of the Verizon family!
Billing when closing service does run through the end of the bill cycle. The reason for this is that when billing is prorated, it prorates the plans as well as the charges. As an example, if a 10GB plan was pro rated half way through the cycle, that would only give you 5GBs for that period. If you had already used 10GBs, you would end up with 5GBs of overage. Having that run through the end of the cycle avoids proration and keeps things simple. Because we do bill a month in advance it also means that the final statement will already be out at that time and the current statement will be the final one for service. I definitely apologize for any misinformation on that, that should never happen.
We'd love the opportunity to win your business back and continue this 10 year relationship. What plan have you had? How much data do you normally use? We are more than happy to help find a great option for you.
AndrewT_VZW
Follow us on Twitter @VZWSupport

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Concurrent process generates xml output (version 5.6.2) .
When it tries to publish it , the log suggests checking out the OPP log.
The OPP log has a series of java entries for the request, including one of the type
Caused by: oracle.xdo.parser.v2.XPathException: Expected 'QNAME' instead of ''.
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Resolution History
18-OCT-06 20:36:05 GMT
Can you easily recover from, bypass or work around the problem? = NO
Does your system or application continue normally after the problem occurs? =
YES
Are the standard features of the system or application still available; is the
loss of service minor? = YES
### Informational Only:Warning Presented to Customer ###
You chose 'Other technical issues with this product' from the Type of Problem
list. This is a generic Service Request form which will require additional time
to be routed appropriately. You may be able to expedite the resolution of your
Service Request by doing the following: 1. Use your browser’s back button to
return to the Create a SR – Brief Description page. 2. Select an option from
the Type of Problem list that more closely describes the problem.
### Requested files:ACT(Note 183274.1),RDA (Note 175853.1). Files to be loaded.
None
### Detailed Problem Statement ###
Concurrent process for XML Publisher fails with warning. Cannot see Diagnostics
--> XML output completely. Only first page visible. Buttons and Menu items
disabled not allowing to view the whole XML file to troubleshoot for
correct/incorrect tags.
Attached are OPP Manager log file, Screen shot of 'Preview' output jjst before
submitting request. Also log file of failed concurrent request which contains
standard error " See OPP Service log file for more".
### Steps to Reproduce Problem ###
Registered a concurrent process with XML template , and running the process
from Receivables Manager responsibility.
Ran concurrent process for 1) Standard RAXINV report , with output method as
'XML'. 2) Customised RAXINV report, with output method as 'XML'
### Instance Name(s) and Type of System(s) Where Error Occurs ###
Lunix, 11.5.10 on 10g
### Recent Changes to this Environment ###
None
### Workarounds Used ###
None
### How is this Issue Impacting Your Business ###
Business is readying for CRP3, so would like to have reports ready by then.
Contact me via : MetaLink
18-OCT-06 20:48:07 GMT
The customer : [email protected] : has uploaded the following file via MetaLink:
C:\Documents_and_Settings\broy\BareEscentuals\Reports\Errors\XML_Pub1.bmp
18-OCT-06 20:49:14 GMT
The customer : [email protected] : has uploaded the following file via MetaLink:
C:\Documents_and_Settings\broy\BareEscentuals\Reports\Errors\XMLPublisher_java.t
xt
18-OCT-06 21:17:26 GMT
Hi Bashobi,
Thank you for using MetaLink. We are currently reviewing/researching the situation and will update the SR as soon as we have relevant information
Best Regards,
Bill
Oracle Support Services
STATUS
=======
@WIP -- Work In Progress
18-OCT-06 21:18:04 GMT
Email Update button has been pressed: Sending email to [email protected].
18-OCT-06 21:21:45 GMT
ISSUE CLARIFICATION
====================
On 11.5.10.2 in Production:
Find concurrent process for XML Publisher fails with warning. Cannot see Diagnostics
--> XML output completely. Only first page visible. Buttons and Menu items
disabled not allowing to view the whole XML file to troubleshoot for
correct/incorrect tags.
EXPECTED BEHAVIOR
Expect the processes run successfully
STEPS
The issue can be reproduced at will with the following steps:
1. Registered a concurrent process with XML template .
2. Run the process from Receivables Manager responsibility.
3. Ran concurrent process for
1) Standard RAXINV report , with output method as 'XML'
2) Customised RAXINV report, with output method as 'XML'
BUSINESS IMPACT
The issue has the following business impact:
Business is readying for CRP3, so would like to have reports ready by then.
ACTION PLAN
============
Hi Bashobi,
1. Can you reproduce the issue from sysadmin responsibility with Active users report? if yes
please upload OPP log file after reproduce it and upload the request log file.
Thanks.
18-OCT-06 23:09:02 GMT
New info : [email protected] : Did the same as suggested, Request
completes successfully.
But what is the relation between Active Users report and a report sent via XML
Publisher?
19-OCT-06 15:54:26 GMT
ACTION PLAN
============
Hi Bashobi,
1. When you reproduce the issue from sysadmin responsibility with Active users report change the format out put to XML,
Save your change:
2. Upload OPP manager log file and upload the request log file.
Thanks,
Bill.
19-OCT-06 15:54:33 GMT
Email Update button has been pressed: Sending email to [email protected].
19-OCT-06 16:42:23 GMT
New info : [email protected] : Bill,
No, I could not reproduce the problem with Active Users program.
Attaching OPP manager log in the next update. Bashobi
19-OCT-06 17:05:07 GMT
New info : [email protected] : Bill, Attaching internal log and manager
log
Bashobi
19-OCT-06 17:06:08 GMT
The customer : [email protected] : has uploaded the following file via MetaLink:
C:\Documents_and_Settings\broy\BareEscentuals\Reports\Errors\OPP_internal_log.tx
t
19-OCT-06 17:07:10 GMT
The customer : [email protected] : has uploaded the following file via MetaLink:
C:\Documents_and_Settings\broy\BareEscentuals\Reports\Errors\OPP_manager_log.txt
19-OCT-06 18:14:32 GMT
UPDATE
=======
Hi Bashobi,
Thank you for providing the requested information.
Best Regards,
Bill
STATUS
=======
@WIP -- Work In Progress
19-OCT-06 18:14:36 GMT
Email Update button has been pressed: Sending email to [email protected].
19-OCT-06 18:59:25 GMT
DATA COLLECTED
===============
SCREEN SHOTS
XML_Pub1.bmp:
Error:
Jave.sql SQL Exception No corresponding LOB data found: select File_data_dbms_lob...........
LOG FILE
1. XMLPublisher_java.txt:
[10/18/06 11:16:57 AM] [5670:RT277479] Completed post-processing actions for request 277479.
[10/18/06 11:29:06 AM] [OPPServiceThread1] Post-processing request 277488.
[10/18/06 11:29:06 AM] [5670:RT277488] Executing post-processing actions for request 2
77488.
[10/18/06 11:29:06 AM] [5670:RT277488] Starting XML Publisher post-processing action.
[10/18/06 11:29:06 AM] [5670:RT277488]
Template code: XXBE_TEST_INV
Template app: AR
Language: en
Territory: US
Output type: null
[10/18/06 11:29:07 AM] [UNEXPECTED] [5670:RT277488] java.lang.reflect.InvocationTarg
etException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
10/18/06 11:29:07 AM] [5670:RT277488] Completed post-processing actions for reque
st 277488.
2. OPP_manager_log.txt:
[10/19/06 5:22:36 AM] [main] Starting GSF service with concurrent process id = 5688.
[10/19/06 5:22:36 AM] [main] Initialization Parameters: oracle.apps.fnd.cp.opp.OPPServiceThread:2:0:max_threads=5
[10/19/06 5:22:37 AM] [Thread-12] Service thread starting up.
[10/19/06 5:22:37 AM] [Thread-13] Service thread starting up.
ISSUE VERIFICATION
=================
Issue veryfied by the screen shots: XML_Pub1.bmp which shows:
Jave.sql SQL Exception No corresponding LOB data found: select File_data_dbms_lob...........
ACTION PLAN
============
Hi Bashobi,
1. Since you can not reproduce the issue from sysadmin responsibility can we say the issue specific to Receivables Manager
responsibility<INV xml report>?
2. You said before: "Concurrent process for XML Publisher fails with warning. Cannot see Diagnostics
--> XML output completely. Only first page visible. Buttons and Menu items
disabled not allowing to view the whole XML file to troubleshoot for
correct/incorrect tags.":
Is the above mean :
-The xml publisher report completed but you can not view the whole XML file
-Or the xml publisher report error out with "Jave.sql SQL Exception No corresponding LOB data found: select File_data_dbms_lob.."
Thanks.
19-OCT-06 18:59:32 GMT
Email Update button has been pressed: Sending email to [email protected].
20-OCT-06 21:36:13 GMT
Email Update button has been pressed: Sending email to [email protected].
24-OCT-06 21:50:06 GMT
New info : [email protected] : Hi,
We are in the process of upgrading XML Publisher at the moment. I would like to
wait a day or two to test the report with the upgrade.
Thanks,Bashobi
26-OCT-06 20:15:07 GMT
New info : [email protected] : Hi,
Our DBA has applied the 5.6.2 patch on our dev instance. My concurrent process
runs to a warning.
The warnings in the OPP manager log file say
Template code: BE_RAXINV
Template app: XXBE
Language: en
Territory: US
Output type: PDF
[10/26/06 12:50:13 PM] [UNEXPECTED] [5849:RT281617]
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
Any idea?

Hi All,
I have ran into the same issue.
"The Output Post-processor is running but has not picked up this request.
Any ideas.
Thanks
Ravi

A t-mobile warning for prepaid customer with " gold member status "

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