A testimonial and thanks to Apple Quality & Service!

In the course of more than 6 years of _heavy_ daily use the battery of my 1st generation iPod Nano (2GB, White) had all but given out. In the end, with less than a half an hour of charge being maintained, it was only practically possible to operate while it was plugged in to the power - in which manner I continued to enjoy its otherwise perfect functions.
The announcement in November 2011 of the iPod Nano Replacement Program then caused me to reluctantly submit my beloved device for exchange. Unfortunately, due to some glitch somewhere, my replacement device did not arrive.
After a reasonable wait, I finally called the hotline and was told that the matter would be checked into. A subsequent call was required to establish that the device could not be located and the issue was escalated to the next level.
I later received a call from a very pleasant representative who informed me that, in lieu of the intended replacement, I would be sent a brand new 8GB Silver Nano straight from the Apple Store - i.e. plus headphones and USB connector, as well as a full guarantee!. That same day I received an email confirmation with the new serial number and a delivery tracking number. This morning, two days later, the delivery was made.
Thank you Apple!
One Really Happy Camper

After retrying the home share with the SAME ITUNES ACCOUNT ON HOME SHARING I finally got it to work.

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MacBook Japanes keyboard issue (and very poor Apple customer service)

I AM A BITTERLY DISAPPOINTED APPLE CUSTOMER / USER.
Over the past 3 years I have been a loyal purchaser and user of Apple products. I have bought a PowerBook G4 17", 2 Airport Extremes, 2 Airport press, 2 Ipods, 2 Nanos, 1 Shuffle, Aperture, various accessories and more recently a black MacBook.
I have relocated to Japan with my job in the past few month where I purchased my MacBook from an official large retailer (Yodobashi in Tokyo) because I was buying many other household items at the same time. My laptop works beautifully but is equipped with a Japanese keyboard (katakana) which is proving very confusing for all non Japanese users (incl. myself).
I visited the Apple flagship store in Ginza (Tokyo)to share my request. I was informed that they could swap the keyboards but only for laptops purchased in the flagship store. I believe that my Apple product merits the same level of customer care as an Apple product purchased in that store.
With this in mind, I am still seekigng a solution to my issue and would be grateful for some help. I believe that as a loyal customer and an English speaking user, I am entitled to being able to swap my keyboard (particularly as the service is provided).
Does anyone have any useful hints as to how I get my keyboard swapped (by Apple preferably to avoid voiding the warranty).
MacBook Mac OS X (10.4.10) x

Hi desalaberry.
Welcome to macbook forum.
I am not to familiar with Japan authorized service center and their apple store policy, you also can check this:
http://www.apple.com/jp/store/english/
Keyboard and Mac OS Language
Your Mac can be ordered with an English language (U.S.) style keyboard, or Japanese - the choice is yours. The Mac OS X operating system supplied with your Mac is multilingual so can be set up in English and a large range of international languages.
If your macbook still returnable, just return that to the original store and order one with english layout on apple store at Ginza or other near you:
http://www.apple.com/jp/retail/business/
(scroll down to bottom)
Other way is to buy wired or wireless english layout mac keyboard and connect that to your macbook.
Hope ypu can talk it out with them.
Good Luck

HT1386 I recently got a new laptop and a with that a new iTunes library but my IPhone is still connected to my old laptop and will not sync with my new library i have downloaded the latest ITunes and restarted the apple mobile service device

My new itunes will not recgonise my Iphone but the laptop will as it charges when i plug it in

good advice in this thread:
https://discussions.apple.com/thread/3768724?start=0&tstart=0
also look to the right for more answers------------------------------->

I am using iPhone 4 from the last one year and went dead and got it replaced by paying Rs.12500/- to Nyasa Sion Koliwada Mumbai Service Provider but now again after 38days the problem has started, what do i do? Is this is the quality & service we boost?

I am using iPhone 4 from the last one year and went dead and got it replaced by paying Rs.12500/- to Nyasa Sion Koliwada Mumbai Service Provider but now again after 38days the problem has started, what do i do? Is this is the quality & service we boost? On visiting the store we get only one reply you may write to Apple directely. we have the similar kind of problem with iPad which is being used by my wife Mr.Neelam Vij and paid Rs.16000/- to get it replaced within a year & 6months use. so in totality we have paid Rs.28500/- + Rs. 3000/- diagnostic charges.
1. iPhone 4 , 32 GB Black with Sr. No. 88******A4T
2. iPad 2, 16GB White with Sr. No.DL*******KPH
Moreover, we have no information to contact whom. even the replace set has a warranty of only three month which further confirm that Apple itself is not confident wheather product will last after replacement for more then three month. Such kind of happening do not encourage anyone to recomend this product to anyone. Would appriciate a faster response to our problem if someone from Apple is going to read this email.
Thanks & Regards
A K Vij
<Personal Information Edited by Host>

http://support.apple.com/kb/he57?viewlocale=de_de
India
(91) 1800 4250 744
www.apple.com/in/support/
hope it helps

I am trying to download itunes and I get this message: Service apple mobile device failed to start. Verify that you have sufficient privileges to start system services??? what do I do?

i am trying to download itunes and i get this message: service apple mobile device failed to start. verify that you have suffient privileges to start system services. what do i have to do?

Hi txatxo
Thanks for using Apple Support Communities. You may need to restart the Apple Mobile Device Service. This article has instructions for doing this:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
If that doesn't resolve the issue, I would recommend trying a thorough uninstall and reinstall of iTunes as described here:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
- Ari

MacBook Pro 13" Late 2011, 16GB RAM and Apple Premium Service Center

Hello all,
My dad has a MacBook Pro 13" Late 2011, it came with a 4GB RAM. When he got Parallels and installed Windows 8, 4GB RAM were not enough to even deal with Safari so he had to buy 16GB RAM from Cruical. Today when he went to Apple Premium Service Center here in Qatar (51 East) they refused to install the x2 8GB RAM and only installed one of them. They kept warning my dad that installing the whole 16GB can cause issues with the MacBook Pro HDD and can make it go faulty. I wanted to ask if installing RAMs can pose the HDD life to any danger. Because my dad uses his Mac for work and wouldn't like to lose any of his files against small additional speed.
Thanks.

its very easy to do, here are step by step instructions with photos

Examples of Apple Print Quality Service?

Hi All,
I'm planning on making a iPhoto book, and was wondering if there were any scans or pictures available where I could see first hand the quality of an ordered book.
Ideally I'd like to see the Large and Medium soft-cover books.
Any help would be awesome.
Thanks!

Xiper, I can't direct you to a web page with an example in it, but have some personal experience, plus an observationn that may help.
Personal Experience: i went to the free seminar at the local apple store and they passed around an example photo book. All i can tell you is that: IT WAS STUNNING. Your local Apple Store may or maay not have an example to show you. The pictures were from an Apple employees personal travel trip to Mongolia.
Observation: You could put in a minimum size and cost of order to kind of see for yourself and just keep it small and simple.
Hot Tip: the i-photo seminar suugested that you print the book onto paper at home before you order it. That was very good advice because I caught a spelling error that I had not spotted on the screen. Go ahead and buy some good quality paper made for color ink jet printing (assuming you are using a color ink jet that is)

Does apple provide service and repairs internationally?

I am presently in the US and about to purchase iPhone 5s in the coming week. In November I am moving to India for some work. After going through the apple communities I have found that Apple is not providing international warranty. So if that's the case will they provide service and repair if I am ready to pay for it? (considering the warranty is not applicable in some other country)
Thanks.

No, Apple India will refuse to work on an iPhone purchased in the US -
either under warranty basis or as paid repair. They will not have any
replacements for iPhones from other markets (iPhones are generally
replaced except for a few repairs that are made in individual - not all -
Apple locations. Buy your iPhone in India when you get there to avoid
problems.

I was not given the option to purchase applecare + with iPhone 5.I tried calling Apple customer service, the automated process took my info but then came back and said too busy to help you now. How can I buy it now?

I was not given the option to purchase applecare + with iPhone 5.I tried calling Apple customer service, the automated process took my info but then came back and said too busy to help you now. How can I buy it now?

You should call Apple but you should get an email from Apple. I got one a few minutes ago and this is what they said about AppleCare+ :
Thank you for your recent iPhone 5 purchase at the Apple Store.
We would like to let you know that every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee.
We noticed you weren't given the opportunity to add AppleCare+ to your iPhone. If you would like to extend your coverage for only $99, please reply to this email by September 21st.
After that date, if you would still like to purchase AppleCare+ within the first thirty days of receiving your iPhone, you can call AppleCare at 800-MY-IPHONE or visit an Apple Retail Store.
Thank you for shopping with Apple.
Sincerely,
Apple Online Store Team

I bought an iphone 5 where the warranty goes up to May 2014. On 22/02 I did the update of iOS 7.0.6 and the same was without service. The model is the A1429 which has no assistance in Brazil. How should I proceed? thank youI bought an iphone 5 where th

I bought an iphone 5 where the warranty goes up to May 2014. On 22/02 I did the update of iOS 7.0.6 and the same was without service. The model is the A1429 which has no assistance in Brazil.
How should I proceed?
thank you

Take it back to Apple in the US where the iPhone originated ,any Apple Store genius bar will look at it under warranty

HT204053 I have iPad 2 and recently changed my Internet Service Provider and email address. I have created a new Apple I.D. and password but when I try to access or open my iPad 2 I am asked for the password for my previous email address.

I have iPad 2 and recently changed my Internet Service Provider and email address. When I switch on the iPad I am asked for my password for
my previous providerwhich when entered is not acceptable. I am told to create a new passord but this only changes the password for my current
address. I am now unable to access iPad and I need to know how to circumvent this.

Roger, thank you. I wish I had sent out this question a month ago, when I committed the folly of creating another apple id with my alternate email address. Since then, I had realized that I didn't seem to need it, hence today's post.
So now what do I do? Is there anyway to delete that unecessary apple id?
And it is even worse than that...the secondary address listed currently in our apple id is a mobile me one that my husband created, but never uses, never checks, and probably doesn't even remember the password for.

Last week I dropped my new iphone and smashed the front glass, I made an appointment at the Apple Store in Phila., and they treated me like royalty. The store replaced my phone with a brand new one as a one time courtesy, thank you Apple and your store i

Thank you Apple store in Philadelphia for your royal service! I dropped my new iphone and damaged the front glass, and it was replaced with a new phone as a one time courtesy. I am enamoured with their courtesy and kind service there. The trip to the Philadelphia store was a pleasing experience. A big thank you to all the fine rep's at that location....thank you!

Bee , you are so right that most people only post when things go wrong not right. Which made me think about the Apple Store in Charleston, SC. I have never had a bad experience and besides buying my iMac there (which was a really good experience as it took us several trips to decide and they were really helpful) I have had a number of 1:1's and I think one trip to the genius bar which resulted in a new mouse. Everyone I have dealt with there has been respectful and helpful. At least with those visits you do get a chance to provide feedback.
Nice to post these kinds of comments now and then too.
laverne's mom

Anyone know which render format I should use, my film will be used on a video wall (12 screens) and I need super quality. My footage format is 1080p HD resolution 1920x1080. I will be running the project from a mac with a direct line to video wall. Thanks

Anyone know which render format I should use, my film will be used on a video wall (12 screens) and I need super quality. My footage format is 1080p HD resolution 1920x1080. I will be running the project from a mac with a direct line to video wall. Thanks in advance.

I do some VJ-type work, involving playback of QuickTime files from the computer to projections, and I get good results using ProRes 422. That's convenient, because ProRes 422 is such a great editing codec, too.
Traditionally, VJs use PhotoJPEG codec, which also works well, but it's a bad editing codec. So you would have to export an edited master, then convert.
If you want it to look as good as possible, definitely schedule some time to test the footage on the wall. You may want to change the color correction of your footage to match the projectors. And if you feed the video wall some flat gray, you can see if any of the projectors need to be adjusted.
I'm not sure what application you're using for playback, but QuickTime Player 7 works well. It has an option to play fullscreen on an external monitor (View > Present Movie…).

If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?

If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?
I am going to buy a Macbook Pro w/ Retina Display and iPad from www.topbuy.com.au . It's a legit website, but they say the items have topbuy warranties, not apple ones. They say I have to send off my faulty device to them, and they will fix it, but I don't want to do that. I just want to walk into an Apple store, tell them the problem and have a happy ending, like what's supposed to happen. Will I be able to do this?
Thanks

Apple warranty is good at any Apple service provider, AASP or store.
But you seem to be reaching far to defend that "it's a legit website", especially when they seem to be directing you from seeking certified Apple service.
As the saying goes: If it looks like a duck, and it sound like a duck, it's quackers to bypass an Apple store or Apple online to save a few $$. Well, something like that.

Error message saying this device cannot be used because Apple mobile device service is not started. What does this mean and how do I start service....had these devices for over a year now??

When I tried to sync my iphone 4 and ipad in iturnes, an error message popped up saying this device cannot be used because Apple Mobile Device service is not started! What does that mean and how do I start service? I've had these devices for over a year and update and sync regularly and have never seen this message before!

I got that message yesterday. I'm new at this so don't know if this is the correct solution but it worked for me. I reset my iPod by holding the 2 buttons down until the apple appears AND I restarted my computer. After that everything worked.

A testimonial and thanks to Apple Quality & Service!

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