A Unified Messaging server running the same version of Exchange as the Mailbox server that hosts the user's mailbox couldn't be found.

Hi Team-
we are getting below alert in Exchange 2013 on UM server
a Unified Messaging server running the same version of Exchange as the Mailbox server that hosts the user's mailbox couldn't be found.
eventID 1647
The Microsoft Exchange Unified Messaging Call Router service rejected the call for the following reason: 15505;source="Exchange 2013 server ";reason="Couldn't find a valid Unified Messaging server to redirect the call." Microsoft.Exchange.UM.UMCore.CallRejectedException:
An incoming call with ID for user was rejected because a Unified Messaging server running the same version of Exchange as the Mailbox server that hosts the user's mailbox couldn't be found.
we have exchange 2010 and Exchange 2013.
Sender of the voice mail is on the Exchange 2013 and receiver of the voice mail is on Exchange 2010
Is this not supported scenario of Exchange 2013 UM server and Exchange 2010 mailbox server
ksrugi

You cannot and should not expect Exchange 2013 UM function for mailboxes housed in Exchange 2010. And the reverse is true as well. If you want Exchange 2013 UM to function for users, their mailboxes need to be in Exchange 2013. Exchange
2013 UM should be able to redirect calls to an Exchange 2010 UM server if it detected a call was destined for a mailbox being hosted by Exchange 2010, assuming the UM servers/roles/services are within the same UM Dial Plan.

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