A visitor from Japan is unable to connect an iPhone or a Macbook Air to my Airport Extreme it says the password is invalid but the password works for other devices?

Am unable connect a MacBook Air to Airport Extreme using a valid password get an error message that password is invalid. The Mac belongs to a visitor from Japan?

Test by simplifying the name for the wireless and set names for the two bands..
eg AE24ghz and AE5ghz.
Then use no security.. does the MBA and iphone then join..
If so put back security.. wpa2 with simple password, no spaces pure alphanumeric mixed case and numbers.
If no connection test with fixed channels .. say 11, 9, 6 in that order for 2.4ghz.
Don't worry about 5ghz for now.. if it still won't join it is somehow incompatible.. you need to reset the Japanese devices but I am not sure how.

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    Test by simplifying the name for the wireless and set names for the two bands..
    eg AE24ghz and AE5ghz.
    Then use no security.. does the MBA and iphone then join..
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    Don't worry about 5ghz for now.. if it still won't join it is somehow incompatible.. you need to reset the Japanese devices but I am not sure how.

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