A way to reset the security questions

I'm really upset now.How can I find a way to resolve this security question? I Lost my bill as this way.

Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html

Similar Messages

  • Is there a way to reset the security questions on my apple ID

    i wanted to purchase an item in one of my apps and since i had just gotten a new iphone 5, a message said since this was the first time buying somthing on this device i had to answer the security questions and for the life of me i cannot remember the correct answers and my account was locked 3 time already from me guessing incorrectly

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • HT201363 I don't remember the answers too my security questions, and the rescue email address is no longer active, is there any other way to reset the security questions?

    I added a voucher to my account and now i cannot spend the money on it as it asks me to answer security questions, i have not used the iTunes store in many months and so i have no idea what the answers are to them. And the rescue email i setup is no longer an account I use so i cannot acces it to reset the questions, am i stuck or is there a solution?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (86477)

  • HT5312 what is the 100% guaranteed way to reset the security questions? i forgot how the answers were typed specifically and i need help. there is no email address for them to send the answers to for some reason, and the "change payment method" idea didnt

    somebody please know something. for some reason apple doesnt want problems to be settled over email and everything has to be fixed over the phone, but i hate calling people and would rather email. so is there a way or do i have to call them?

    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset - which will be by phone as they need to confirm your id and that it's your account
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    You can try contacting them via email via this link, but you might have to wait 24 to 48 hours for a reply, and they then might just tell to you to use the HT5699 link above : https://ssl.apple.com/emea/support/itunes/contact.html

  • What's the quickest way to reset my security questions because I don't remember my answers

    What's the quickest way to reset my security questions because I don't remember my answers

    http://lmgtfy.com/?q=How+to+reset+apple+security+questions

  • What's the easiest way of resetting my security question answers?

    What's the easiest way of resetting my security question answers?

    Rescue email address and how to reset Apple ID security questions

  • I see there is no way to change the security questions i set up when I first purchased my ipod touch. Software takes you in circles with no help

    I see there is no way to change the security questions i set up when I first purchased my ipod touch. All the answers I get do not work. Can't by another device until I get around this issue.

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • How the **** do you reset the security questions? And how do you add a backed up library to a new computer?

    So I have a couple issues and I am extremely frustrated, I'm about to smash all of my apple products.
    First issue is how do you reset the security questions? Can't seem to find the "forgot answer" of anything like that.
    Second is my old comp crashed so I backed up my iTunes to an external HD, got the file on the new computer, installed iTunes, got alot of my old music from iCloud, but didn't get all my music so I went to add a folder like the support thing I found said, but there's only an add file option, do I have to add each song?
    Is there a way to get the songs from my iPhone to the iTunes library? It has all of my music on it as well
    Thanks
    Mike

    For the security questions......
    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57.   Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.
    For iTunes....
    Is the music you are missing purchased from the iTunes store?  If so
    you can Download Past Purchases - http://support.apple.com/kb/HT2519.

  • Hi, i'm suffering how to send the email to reset the security question seen im enter to passwrd

    hi, im suffering on how to send an email to reset the security question
    this is because i have been already log in to the page and in the password & security there but there have no any link such as "send an rescue email to xxx mail" for me to click. so what i need to do?urgent

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105183)

  • HT5312 I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you  help???

    I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you  help???

    You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT201363 Hi dear sir/Madam  i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions?

    Hi dear sir/Madam  i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions? as i have some credit in my account i can not creat a new apple id.

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105243)

  • HT5312 How do I reset the security questions so I can buy a book on I tunes

    How do I reset the security questions so I can  buy books on I tunes
    Jan

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96005)

  • HT201363 How do I reset the security questions if I don't have a rescue email

    How do I reset the security questions if I don't have a rescue email and don't remember my other answers

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103680)

  • I  How do I reset the security questions?

    HELLO: Can someone tell me how do I reset the security questions?
    I recently upgraded my iphone and tried to make a new music purchase from itunes, I was able to log into my account but before I buy the songs, I am asked 2 security questions. I guess I forgot what I had entered some time ago because itunes will not accept my answers. I tried emailing itunes 2 weeks ago but they did not reply.
    Thanks
    Gaby

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.
    Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
    on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • How do I reset the security questions without a phonecall ? No option to use my rescue email exists.,

    I need to reset the security questions on an Apple ID.
    It does not give me the option to use a recovery email, although there is one on the account.
    The only option is phone support, which I cannot use.
    I need a chat or email option to reset security questions, can anyone help?
    thanks!

    See If you forgot the answers to your Apple ID security questions - Apple Support
    IF your rescue email is not working, your options are pretty limited - find a phone and call them is about the only way you are going to get things reset and workIng.

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