A12E1 Error Code

When the latest update to CC was released, the CC would open, suggest it needed to Update and simply crash back to desktop with no error code.
Hunting around, the solution appeared to be uninstall CC and re-install, not a big deal, so I did (using Programs and Features in Win 8 64bit), but this then threw a new error of the A12E1 variety.
So I followed the options to resolve that, close AAM, rename folders and so on (cant use the Adobe cleaner tool, because CC has already been uninstalled and the cleaner tool doesn't give an option to clean CC, just all the other CC apps I have installed) and nothing worked, same error every time.
This means i'm now in the position of having no way to update my paid for CC apps and a non-working piece of frankly expensive software.
Please can someone give me an option on how to fix this?  (please don't simply point to http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html as i've already tried all of those options as mentioned above)

Moving this discussion to the Creative Cloud Download & Install forum.
EvilGav have you been in contact with our support team?  If not you can reach our chat support at http://adobe.ly/yxj0t6.  If you have contacted our support team do you have a case number which I can reference?

Similar Messages

  • Receive an A12E1 Error Code when trying to update Photoshop CC.  Running an iMac with 10.7.5.  My OS Drive is formatted to Mac OS Extended (journaled).  Any suggestions?

    Receive an A12E1 Error Code when trying to update Photoshop CC.  Running an iMac with 10.7.5.  My OS Drive is formatted to Mac OS Extended (journaled).  Any suggestions?

    A12E1 download & install error http://forums.adobe.com/thread/1289484
    -more A12E1 discussion http://forums.adobe.com/thread/1045283?tstart=0
    Case sensitive https://forums.adobe.com/thread/1483096 may also help... or may not, I'm on Windows

  • Recurring A12E1 error code problem on Mac

    I have a problem with recurring A12E1 error code messages each time CC wants to update.
    If I follow these instructons:
    http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creat ive-cloud.html
    , I can make one download but when it is time for a new update, the same error is back.
    Any suggestion for how to fix that? It is on a Mac.

    Thanks, but I have already tried that. The suggestions in that discusson is the same as what I have tried according to this link:
    http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html
    It works once but comes back again within about a month. Does it have anything to do with the monthly subscription?

  • A12E1 error code for Mac - troubleshooting workflow?

    Hey, getting the A12E1 error code when trying to update creative cloud.  I am on a macbook pro OSX 10.7.5
    There is only a workflow for troubleshooting this problem in windows at the Adobe FAQ.  Does anyone know what the workflow is for Mac? 
    http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html 
    Have tried repairing permissions and downloading from another user, as this was an issue before.  Any clues or help would be most apprecaited!

    Nevermind.  I uninstalled CC and re-installed it and it seems to be working now. 

  • The fix for the A12E1 Error code!!

    After weeks of talking to people at Adobe and doing every single fix they told me and having complete failure every single time I finally got it nailed thanks to the 6-7th guy I talked to!
    Here is the fix for A12E1....
    On your computer you will create a NEW USER ACCOUNT
    Be sure to give it ADMINISTRATOR access
    Go to Adobe.com and download CRETIVE CLOUD, it will install the CC as well as the ADOBE APPLICATION MANAGER
    When the install is complete and you've downloaded all of the programs you want SWITCH BACK to your old USER ACCOUNT and the programs will all be in there ready to roll.
    I never thought I would be done with this giant pain but it really does work
    Hit me up on Twitter and let me know how it goes for you. @Bruce_Bishop
    Enjoy

    Uninstall the application, reinstall it. Also download the update manually from the Adobe site. Without knowing anything about your system, it doesn't get any more specific than that. And please ask such questions in the product specific forum next time.
    Mylenium

  • Can't download app manager - error code a12e1

    adobe app manager will not install, citing a A12E1 error code. Photoshop cc will not install without the app manager. running windows 8 os

    Hi jerudin10,
    Please perform the below steps:
    1) Reboot the computer.
    2) If error still persist, Rename the OOBE folder to OOBE OLD from
    Mac: MAC HD/Library/Application Support/Adobe
    3) Download Creative cloud once again and try launching.
    4) If you still faces an issue then Quit/End the AAM notifier process
    Windows:
    Press Ctrl Alt Delete
    Start Task Manager
    Click the 'processes' tab and check if you have AAMNotifier running
    If so, click End Task
    Mac:
    Go to Spotlight (magnifying glass at top right on your screen)
    Type Activity Monitor
    Press Return to open Activity Monitor
    Check in the Activity monitor for AAMNotifier
    Quit that process if you find it
    Thanks!
    Ankit

  • I'm getting an error code (A12E1) when trying to install Creative Cloud for photographers. Agraphers

    I'm getting error code A12E1 when trying to install the Creative Cloud app for photographers. Can anyone help me get installed?

    Hi Redrock,
    Could you try the solutions described here:
    http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html
    Thanks,
    -Dave B

  • Can not update iCloud on MacPro (Error code: A12E1)

    I am using MacPro with Mac OS 10.7.5

    Hi Kanit_DOS,
    Please refer to the following forum thread in order to have solution on Error Code:A12E1.
    http://forums.adobe.com/message/5614888#5614888
    Hope this helps.
    Please let me know if you have nay other question.
    Regards,
    Sumit Singh

  • CC desktop update install error code A12E1

    I get a dialogue box advising that creative cloud desktop update is available so I begin download. After I enter password to allow install another dialoge box advises – "Sorry there seems to be a problem with the installation process (Error code A12E1)." This has happened with each of 4 attempts – Any thoughts?

    Hi MarkArms123
    Please Refer : http://forums.adobe.com/message/5516813
    http://forums.adobe.com/message/5582683

  • Error Code A12E1 and Creative Cloud Update Loop

    Possible Windows Solution - this applies to Windows systems only.
    Problem:
    1) You try to open the Adobe Creative Cloud and receive notification of an update. The options are to Update or Quit. When you click Update, the process starts and then quits with no warning.
    2) You have downloaded the Creative Cloud Manager or any software package installer. When you try to install the program, it quits and gives you a message about Error Code A21E1.
    Possible Cause:
    Due to the recent Cryptolocker virus, many reputable websites have been offering "fixes" to prevent the virus from installing itself. These fixes typically entail making changes to your local security policy, or in domain (office network) environments, making changes to Group Policy that block EXE (executable) files from running if they originate in the C:\Users\{username}\AppData\* folders. You can read more about that stuff HERE and HERE.
    Basically the problem is that the first thing the Adobe Cloud installer does is copy a setup helper to to C:\Users\{username]\AppData\Local\ACCCx2_3_0_322\Set-up.exe. If you or your network administrator have tried to prevent the Cryptolocker virus by putting a blanket stop on allowing EXE files to execute from the AppData folders, this file can't run and, Bob's-your-uncle, you get the Error Code A12E1 message.
    To see if this is the problem you need to check the Windows Event Viewer. You can access it by opening a Run dialog (Win+R) and typing in eventvwr. (If you need help navigating the Event Viewer, check out this YouTube video.) If you see a Windows Application Event 866 "Software RestrictionPolicies" you know this is the reason you can't install anything. If you click on the event, you can see the name and path of the file that is trying to execute.
    If you are like me and applied the Cryptolocker fix in a flurry of prevention activity and forgot if you applied the policy locally or at the group policy level, you can check the "Resultant Set of Policy" management console. Go back to the Run dialog and enter RSOP.MSC to open it. Navigate to Computer Configuration>Windows Settings>Software Restriction Policies and the same one under User Configuration to see if there are modifications. If you find something, right click on a policy object and select Properties to see the name of the GPO it came from.
    Solution:
    While you can tweak the settings to allow Abobe applications to execute, I just dropped the restrictions for now. If you are in a network environment and have an admin - give them the event viewer info and they should be able to set up the exclusion for you.
    In any event - I hope this helps. I hadn't seen anyone else post anything about this possible cause so I thought I should. Best of luck!

    Try http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html

  • I want to install Photoshop but everytime I get an ERROR CODE: A12E1.How do I solve that and what is it?

    Hello,
    I want to install Photoshop but everytime I get an ERROR CODE: A12E1.How do I solve that and what is it?

    A12E1 error installing Creative Cloud products | CC
    Mylenium

  • Getting error code A12E1 when trying to install CC update -- help! (Mac OS 10.7.5)

    Getting error code A12E1 when trying to install CC update -- help! (Mac OS 10.7.5) I have disabled my security software, but that doesn't help.  Any ideas?

    http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html

  • On OSX when updating Creative Cloud I get an Error code: A12E1, How do I resolve this?

    On OSX when updating Creative Cloud I get an Error code: A12E1, How do I resolve this?

    It's well known issue and all the greatest minds in Adobe working on it since August 2012
    Check this thread.
    http://forums.adobe.com/thread/1045283?start=0&tstart=0

  • Error Code message A12E1

    What is Error code: A12E1 when trying to download Adobe Application mgr?

    Hi AAT_Archives,
    Please follow the steps below :
    1) Reboot the computer.
    2) Download and install Adobe  Application Manager Installer from the below link.
    Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
    Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
    3) If error still persist, Rename the OOBE folder to OOBE OLD from
    Mac: MAC HD/Library/Application Support/Adobe
    Win: C:\Program Files (x86)\Common Files\Adobe\
    Install AAM again and try launching.

  • CS6 Trial - Error Code A12E1?

    I go to download the CS6 trial so of course it's downloading tralalala and next thing I know, it says:
    "We've encountered the following issues:
    Sorry, there seems to be a problem with the installation process
    (Error Code: A12E1). For troubleshooting tips..."
    So of course I'm like what. How. And I redownload the trial and I keep getting the same message.
    What do I do? How do I fix it?
    I'm too poor to buy CS6 or Elements or anything and my old CS5 extended won't run on windows 8.

    Does this help?
    http://forums.adobe.com/message/5631460
    Just wondering why you are downloading the trial if you can't aford to buy it?

Maybe you are looking for

  • How do you use 3 devices on one Router?

         Hello< I'm new to the forum and new to networking.  My question may seem very basic and it may not, I'm not sure.  I will say that I have tried to learn things about routers and networking over the past few days with not much success.  Of the 3

  • Can't import ACVHD video clips into FCE?

    First, I've read so many forum comments on this I'm blue in the face, but i've still not found a solution. I've spent the better part of a week reading on this issue and still no joy, so please don't ask me to search - I've done that. To set up my is

  • About Installation of Solaris 9 OE x86...

    Dear Experts, I am a newbie on Solaris. When I use the suninstall to install the Solaris on my system, it occurs an error of my VGA. I am using the GeForce 4. How can I install the Solaris correctly? Thanks.

  • When you're zooming/panning on stills in Premiere Pro, does it matter what image format the stills were scanned and saved as???

    I have several hundred stills that that were scanned at 600dpi in jpeg format. I know that 72dpi would be the norm for images in video, but I intend to zoom in at least 200% on many of the stills. So just to be on the safe side, I scanned them all at

  • 2 level approval workflow using spd 2010

    Hi, I have to create 3 level approval workflow using sPD 2010,  1) User raises request --> Email goes to approver1 & Task assigned to approver1 --> If approver1 approves Task should be assigned to approver 2--> If  approver2 approves--> Task should b