エラーコードA12E4

macOSX10.6.8を使用しています。
自宅のmacに2台目としてインストールしようとしたところ、A12E4というエラーコードが出てきて
CreativeCloud自体インストールできません。

初めまして!
エラーが起きている製品はどんな製品ですか?
製品名や、どんな状況でエラーが起きたかを記入されると、返信が付きやすいですよー

Similar Messages

  • Error Code A12E4 with Adobe Application Manager

    I have been on the 30 day trial of the Creative Cloud, and have now just signed up for my membership.
    I went in to download more apps and check for updates on the ones I already have.  No matter what I try to download, it of course opens the Adobe Application Manager as it should, but then the Application Manager tries to update.  It then errors out, and this is what I get:
    We've encountered the following issues:
    Sorry, the program is not responding correctly (Error code: A12E4).  For troubleshooting tips, please visti our customer support page.
    I am on a Macbook Pro, running 10.8.2
    Any help would be greatly appreciated!

    Please try reinstalling the Adobe Application Manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.

  • When I try to download CC I get the error message A12E4.

    I had no problem downloading and working with the trial apps but it seems that as soon as I subscibed I ran into trouble. When I subscribed I tried to install Lr but I kept receiving notification to update Creative Cloud, when I tried to do so I received the error A12E4. I figured that maybe if I uninstall CC that I might be able to download the updated version but I kept receiving the same error message.
    I have spent several hours in 'chat' with Adobe Support using the cleaner, renaming folders, trying safe mode, all to no avail. The last person I spoke with had me package up a whole bunch of data assuring me someone would be in touch but that was 5 days ago. I am loathe to uninstall AiCC, PsCC, and IdCC as I need them for work and though I keep receiving warnings that they are damaged they seem to be working ok.
    I work on a Mac.

    Just in case anyone else encounters this issue, Adobe sent me the info below, and it worked for me...
    1. You can see a magnifier icon on the top right corner. Please click on that and type Activity Monitor.
    Please check if there is process running related to Adobe like CEP Service Manager, CEF Helper, Creative Cloud and AAM, CoreSync. If so please click on the names of those process and end all those processes.
    2. Please click on Finder and then navigate to Go - Go To Folder and type ~/Library.
    After that navigate to Application Support/ Adobe and check for a folder called OOBE.
    You will be able to see a file called opm.db. Please delete that file from the OOBE folder.
    3. Then you can enable the Root User account in your Mac computer. Below steps are the steps to enable the root user on MAC.
    From the Apple menu choose System Preferences....
    From the View menu choose Users & Groups.
    Click the lock and authenticate as an administrator account.
    Click Login Options....
    Click the "Edit..." or "Join..." button at the bottom right.
    Click the "Open Directory Utility..." button.
    Click the lock in the Directory Utility window.
    Enter an administrator account name and password, then click OK.
    Choose Enable Root User from the Edit menu.
    Enter the root password you wish to use in both the Password and Verify fields, then click OK.
    You can also refer the below document on how to enable the 'Root user' on MAC.
    http://support.apple.com/kb/ht1528
    Then login to Root User account and try the installation of the Creative Cloud Application.

  • Application Manager Update Error Code A12E4!?

    Ok first off, im on a new mac and yes i have looked everywhere online for the solution and all adobe can say is to try reinstalling, yes i have the latest updates, yes i have downloaded and reinstalled the latest application manger, yes i have used the cleaner tool, and yes i have reinstalled everything. When the application manager is opened; it automaticly goes to update, shows a progress bar then stops and says "we've encountered the following issues: Sorry, the program is not responding correctly (error code: A12E4)"... I cant even open application manger without it automaticly doing this and reaching this error message.
    I have wasted hours of my life trying to resolve this, i dont feel like i should have to be jumping through all these hoops with a program im paying for. This is clearly not a problem on my side, its adobes side, can you fix this problem please?... Im very dissappointed, adobe is suppost to have top quality professional products and services.
    If anybody knows any real solution could you please help me out?

    Hi Art.StevenJacobs,
    Please follow the mentioned steps:
    1.  Navigate to Library/Application Support/Adobe/OOBE and rename it to OOBE.old
    2. Enable root account: http://support.apple.com/kb/ht1528 and log on to root
    3. Disable any security software if installed on Mac
    4. Download CC desktop from www.creative.adobe.com and try to install it.
    Regards,
    Romit Sinha.

  • Having trouble installing Creative Cloud, Error Code: A12E4

    Hello, I am having trouble installing Creative Cloud Installer and I am getting an error code A12E4.
    I am a Mac OS X User running 10.5.8 version.
    I have enabled root options, disabled firewall, downloaded manually Application Manager 7 (which also gives error A12E4), renamed OOBE folder to OOBE.old and eventually unistalled and deleted everything but still getting this error.
    Is there anything else I can do? I am really frustrated.
    Thank you in advance.
    Margaret

    I have already seen this topic. I do not see any AAM Updates Notifier on Activity Monitor. I could not install Creative Cloud in the first place so it is not an option for me to reinstall it.
    I have also used AdobeCreativeCloudCleaner Tool and removed Adobe Application Manager but still nothing.
    What else could it be? Do I need to format my computer?
    Thank you.

  • "a12e4" error.

    On trying to install the dreamweaver software, I keep getting the "a12e4" error. I understand that this has been discussed before, but I haven't seen a comprehensive solution to the issue. Can somebody help me please? I am using microsoft windows.

    Hello,
    you could have a look here:
    http://forums.adobe.com/message/5647914 and http://forums.adobe.com/thread/1146800, or  http://support.muse.adobe.com/message/5606774 aso.
    And you could use forum's search function too.
    Hans-Günter

  • Trying to install Creative Cloud and get error a12e4 Mac

    Hi, ive been searching through the forums for days now and have followed all the steps i could find to try to rectify this issue.
    Ive tried installing adobe application manager but i get the same issue
    Ive ran the adobe cc cleaner but that doesnt seem to do much
    Ive tried installing via root user
    Ive tried renaming a lot of files such as 'oobe' but nothing seems to work
    Im using a 15'' Retina MBP 10.9.2
    Can someone please help
    Thanks
    Chris

    Help for Download & Install & Setup & Activation
    -Chat http://www.adobe.com/support/download-install/supportinfo/

  • Error A12E4-A12E5

    I've been at this for more than a month with no results. I've gone through every other "solution" you guys have provided here with no luck.
    Why the hell is this not working? I've reinstalled/updated my OS, cleaned everything, follow the renaming folders, using the cleaner, the rootuser, etc etc etc.
    This is clearly an issue on your side and you guys have taken way too long to provide a useful solution for everyone. Please give me an answer.
    Don't mind the fact that I've been paying for this since June and have barely been able to use it.
    Just fix the problem already.

    HI,
    There are several steps you may perform:
    1. If your are getting this error while updating AAM:
    (a) Try to perform mentioned steps:
       Win: Go to C/Program Files(X86)/Common Files/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again.
       Mac: Go to Library/Application Support/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again.
    2. If you are getting this error while installation resulting in installation failure:
      (a) Try to perform mentioned steps:
           Win: Open Task Manager/Go to processes/ manual kill AAM Update Notifier. Try to install again.
            Mac: Open Activity Monitor/ Manuall kill AAM Update Notifier. try to install again
    If the above mentioned steps does not work please follow the mentioned steps:
    Win: Enable hidden Admin: http://social.technet.microsoft.com/wiki/contents/articles/3040.enable -disable-the-local-hidden-built-in-administrator-account-in-windows-7. aspx and try the above mentioned steps in hidden admin account.
    Mac: Enable root account: http://support.apple.com/kb/ht1528 and try the above mentioned steps.
    Disable your security software and try installing again if stiil the same issue
    Please let us know whether it worked.
    Regards,
    Jatin Dembla

  • Error A12E5 when installing CC desktop

    I've been trying this for three weeks, when I paid my CC subscription.
    I download the CC desktop, run it (as admin) and get error code A12E5. That's it.
    Since a lot of people seem to have the same or similar problems with their paid product I read some other threads and tried using the Adobe Application Manager, as suggested, but then it just says "Contact support." It seems this forum is Adobe's support, so here I am.
    Windows7 64BIT Pro. I have CS5 Design Premium installed.
    Needless to say, I won't renew my subscription next week unless this can be solved.

    "I'm downloading my first product" > click Download >  follow the onscreen instructions
    – That's what I'm doing, yeah
    "Download errors can include A12E0, A12E1, A12E2, A12E3, A12E4, A12E5 codes."
    – That is correct. A12E5 is the one I get.
    "Verify that you can connect to the Internet and click Retry."
    – No connection problems. On my end, at least.
    "Configure software firewalls"
    – No problems with adobe.com. Updating CS5 is no problem through Adobe Application Manager.
    "Learn more link does not resolve the installation issue" > see “Troubleshoot install logs | CC.” > "Sorry, this page is not available"
    – The link mentions CS5, by the way (http://helpx.adobe.com/creative-cloud/kb/helpx.adobe.com/content/help/en/creative-cloud/kb /troubleshoot-install-logs-cs5-cs511.html).
    I've arrived at the bottom of the troubleshooting page.
    I teach graphic design and we were planning to upgrade in August (250 users), but this isn't working. We'll stick with CS5. I've seen replies here that instruct customers to rename files and folders, use clean up software and all sorts of tricks to make CC work. Do you really expect people to be willing to go through all that?
    I won't be renewing my subscription next week.

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