A316i stuck at lenovo boot up screen

Model :A316i
Android version :unknown
Build number :unknown
Problems faced:
click on any app it won't have any respond and I only can shut it off. If I keep tapping on all the app in the phone a message "Lenovo launcher has stopped working" then my screen goes into black.
After tyring to boot up my phone , it unable to boot up, it stuck at Lenovo loading screen and the boot up sound didn't complete the sound stoped in the half way of the logo shown up, but sometime can boot up but very rarely.
tired factory reset, for the first time it works but after that the same problem appear again and factory reset didn't work.
Noted:
Not rooted
before these problem appear, I just charge my phone using my school computer via USB cable
the phone was bought on Sept 2014
NEED HELP! PLEASE!

Hi jih93
I suggest taking the phone to a service center for a checkup.A valid warranty should cover this.
Contact Lenovo (Malaysia)-> http://www.lenovo.com/contact/my/en/
Smartphone service providers in Malaysia->http://support.lenovo.com/my/ms/contactusmidh/serviceprovider
ABOUT WARRANTY
Hope this helps.
Regards.
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hi nasirraza2009,
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Lenovo g510 stuck in lenovo splash screen

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Regards
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A316i stuck at lenovo boot up screen

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