AA 2.1 file saving problem

I have AA 2.1 on Vista Home ( 32bit). I have used this for 2 years, no problems (besides my computer just being naturally slow), but all of a sudden I'm have issues saving my mixdowns and sessions. I open up the "Save As.." dialog box, and go to type in the name of the file, and when I press the first key, AA shuts down completely. Does it for saving both sessions and mixdowns. I have rebooted the program and my computer mutiple times, changed my save settings, checked all my temps, and everything else I could think of.
I called some colleagues who ahve run AA for years, and they've never heard of this happening. Lots of fast help is greatly appreciated, as I am in the middle of a project and have a big deadline coming up (like...tomorrow afternoon ha ha).
Thanks!!

This sound suspiciously like an issue caused by an application called SPRTCMD by Support Soft.  This software is typically installed by ISPs, Computer manufacturers, and other organizations and enables them to perform remote debugging or sessions among other things.  Vista SP1 resolved this for all the cases we encountered, but you may want to verify if the service is installed and disable it if you don't want or need it.
1. Click the Start button (or whatever we're calling it in Vista) and type    msconfig
2. In the Startup tab, locate and uncheck (disable) the "SupportSoft sprtcmd" item.
3. In the Services tab, locate and  uncheck (disable) the SupportSoft Sprocket Service" item.
If you don't see either of these items, you may want to do a system search for SupportSoft and see if you find it somewhere.
Durin

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