AAM Download Error
I was wondering if someone can help me.
We recently purchased the CS Cloud product and when trying to install AAM, it popped up with an error.
I managed to download the full installer and after installing, when I try and download and install an application, AAM pops up, tried to connect and then gives me an error:
Download Error
Download error. Press Retry to try again or contact customer support. (4317)
I'm going through a proxy for the internet and that seems to be the problem as when I don't go through the proxy, it seems to work.
How do I get AAM to work through the proxy?
Thanks
Keng
Well, it doesn't seem to work.
The DLM_Native.log says:
07/25/12 13:46:56:164 | [INFO] | | | | | | | Session is created and key generated is {35D8F727-1DAE-4569-B71C-E3331E3C580D}
07/25/12 13:46:56:568 | [WARN] | {35D8F727-1DAE-4569-B71C-E3331E3C580D} | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 4317
07/25/12 13:46:56:569 | [ERROR] | {35D8F727-1DAE-4569-B71C-E3331E3C580D} | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/win32/AAMVersion.xml). DLE error status is -2
07/25/12 13:46:58:927 | [INFO] | {35D8F727-1DAE-4569-B71C-E3331E3C580D} | | | | | | Going to close the session
07/25/12 13:46:58:929 | [INFO] | {35D8F727-1DAE-4569-B71C-E3331E3C580D} | | | | | | All waiting operations finished for this session
What is error type -40 and -4317?
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12/31/2012 19:36:28.806 [INFO] Updater.FetchUpdaterPreferencesCommand entered generate product list
12/31/2012 19:36:28.806 [INFO] Updater.FetchUpdaterPreferencesCommand length of channels enabled list is :105
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12/31/2012 19:36:35 [INFO] PDApp.ExternalGateway - Callng the finalize function of the applet
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12/31/2012 19:36:35.414 [INFO] PDApp.HostMessageHandler Recieved force window close message
12/31/2012 19:36:35.416 [INFO] PDApp.HostMessageHandler Sending message to native
12/31/2012 19:36:35.416 [INFO] QuitCommand ------QUIT COMMAND COMPLETE,WORKFLOW EXITED SUCCESSFULLY------
12/31/2012 19:36:35.416 [INFO] PDApp.HostMessageHandler Front Applet returned value = true
12/31/2012 19:36:35 [INFO] PDApp.WindowManager - Window destruction reached for ID - 1
12/31/2012 19:36:35 [INFO] PipeThread - Pipe Connected. Waiting for data to come on pipe
12/31/2012 19:36:35 [INFO] PipeThread - 2 bytes read on pipe
12/31/2012 19:36:35 [INFO] PipeThread - Data recieved on pipe. Sending the data to the main thread to process and show window
12/31/2012 19:36:35 [INFO] PipeThread - Message Sent to main thread
12/31/2012 19:36:35 [INFO] PipeThread - Disconnecting pipe
12/31/2012 19:36:35 [INFO] PipeThread - Pipe Disconnected
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12/31/2012 19:36:35 [INFO] PDApp - Terminating native MessageQueueManager
12/31/2012 19:36:35 [INFO] PDApp.MessageQuequeManager - Message Queue Manager destructed
12/31/2012 19:36:35 [INFO] PDApp - Terminating native AppletManager
12/31/2012 19:36:35 [INFO] PDApp.AppletManager - AppletManager destructed
12/31/2012 19:36:35 [INFO] PDApp - Terminating WindowManager
12/31/2012 19:36:35 [INFO] PDApp.WindowManager - Destroying PDApp main window's
12/31/2012 19:36:35 [INFO] PDApp.WindowManager - Destroying PDApp main window's sucessfully
12/31/2012 19:36:35 [INFO] PDApp - Terminating ExternalGateway
12/31/2012 19:36:35 [INFO] PDApp.ExternalGateway - ExternalGateway destructed
12/31/2012 19:36:35 [INFO] PDApp - Terminating MessageHandler
12/31/2012 19:36:35 [INFO] PDApp.ExternalGateway - MessageHandler finalize...
12/31/2012 19:36:35 [INFO] PDApp.ExternalGateway - MessageHandler destructed
12/31/2012 19:36:35 [INFO] PDApp - Terminating NativeCommandHandler
12/31/2012 19:36:35 [INFO] PDApp.ExternalGateway - NativeCommandHandler destructed
12/31/2012 19:36:35 [INFO] PDApp - Terminating AsyncMessageProcessor
12/31/2012 19:36:35 [INFO] PDApp.AsyncMsgProcessor - Destroying AsyncMsgProcessor
12/31/2012 19:36:35 [INFO] PDApp - Terminating NativePlatformHandler
12/31/2012 19:36:35 [INFO] PDApp - Terminating logger
12/31/2012 19:40:55 [INFO] RunMeFirst - Build Version - 6.2.136.0
12/31/2012 19:40:55 [INFO] RunMeFirst - Logging Level verbosity Set to 4
12/31/2012 19:40:55 [INFO] RunMeFirst - Launching the Bootstrapper in elevated mode
12/31/2012 19:40:55 [INFO] Utilities - Path to Process :C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\Set-up.bin Process Directory :C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2 arguments being passed :"C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\Set-up.bin"
12/31/2012 19:40:56 [INFO] Utilities - Success in CreateProcess
12/31/12 19:40:56:261 | [INFO] | | ASU | Setup | Setup | | | 3084 | Build Version - 7.0.0.189
12/31/12 19:40:56:261 | [INFO] | | ASU | Setup | Setup | | | 3084 | Logging Level verbosity Set to 4
12/31/12 19:40:56:261 | [INFO] | | ASU | Setup | Setup | | | 3084 | Start Adobe Setup
12/31/12 19:40:56:261 | [INFO] | | ASU | Setup | Setup | | | 3084 | TimeLog: Bootstrapper Start
12/31/12 19:40:56:261 | [INFO] | | ASU | Setup | Setup | | | 3084 | TimeLog: Start initial checks
12/31/12 19:40:56:261 | [INFO] | | ASU | Setup | Setup | | | 3084 | Dictionary Path: C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\resources\Dictionary\en_US\stringTable.zdct
12/31/12 19:40:56:277 | [INFO] | | ASU | Setup | PIM | | | 3084 | XML is valid
12/31/12 19:40:56:277 | [WARN] | | ASU | Setup | PIM | | | 3084 | Failed to find Node
12/31/12 19:40:56:449 | [INFO] | | ASU | Setup | Utilities | | | 3760 | Semaphore is not locked
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | PIM | | | 3760 | Build Version - 7.0.0.189
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | PIM | | | 3760 | Logging Level verbosity Set to 4
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | Utilities | | | 3760 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\pim.db-journal' does not exist
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | Utilities | | | 3760 | File 'C:\Users\OLIPIC~1\AppData\Local\Temp\\asuap.txt' does not exist
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | PIM | | | 3760 | Build Version - 7.0.0.189
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | PIM | | | 3760 | Logging Level verbosity Set to 4
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | PIM | | | 3760 | CREATE PIM Instance ...
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | Utilities | | | 3760 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\pim.db-journal' does not exist
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | PIM | | | 3760 | trying to createOrUpdatePIMDbSchema.
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | PIM | | | 3760 | Current db schema version on machine 1.
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | PIM | | | 3760 | Current db schema version to install 1.
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | PIM | | | 3760 | PIM DB Schema is up to date. Current schema version is 1.
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | PIM | | | 3760 | PIM Database is Up To Date.
12/31/12 19:40:56:449 | [INFO] | | ASU | PIM | PIM | | | 3760 | Updater Inventory location:C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\resources\updaterinventory.dll
12/31/12 19:40:56:464 | [INFO] | | ASU | PIM | PIM | | | 3760 | Acquired System level ACF lock ...
12/31/12 19:40:56:464 | [INFO] | | ASU | Setup | Setup | | | 3084 | TimeLog: End initial checks
12/31/12 19:40:56:464 | [INFO] | | ASU | Setup | Setup | | | 1968 | TimeLog: Begin Installing
12/31/12 19:40:56:464 | [INFO] | | ASU | PIM | PIM | | | 1968 | Current OS version is: Major:6, Minor:1, ServicePack:1
12/31/12 19:40:56:480 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:40:56:480 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:40:56:589 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:40:56:589 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:40:56:652 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:40:56:652 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:40:56:667 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:40:56:667 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:40:56:714 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:40:56:714 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:40:57:027 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:40:57:027 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:40:57:246 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:40:57:246 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:40:57:308 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:40:57:308 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:40:57:324 | [INFO] | | ASU | PIM | PIM | | | 1968 | pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 47230339
12/31/12 19:40:57:324 | [INFO] | | ASU | PIM | PIM | | | 1968 | Executing Adobe Genuine Validation for all the AAM packages
12/31/12 19:40:57:324 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\core\PDApp.pimx'
12/31/12 19:40:57:324 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\core\PDApp.pima'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\D6\D6.pimx'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\D6\D6.pima'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\DECore\DECore.pimx'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\DECore\DECore.pima'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\DWA\DWA.pimx'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME\Desktop\Adobe Application Manager 6.2\packages\DWA\DWA.pima'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\P6\P6.pimx'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\P6\P6.pima'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\LWA\LWA.pimx'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\LWA\LWA.pima'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\UWA\UWA.pimx'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\UWA\UWA.pima'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\CCM\CCM.pimx'
12/31/12 19:40:57:339 | [INFO] | | ASU | PIM | PIM | | | 1968 | Validating package file: 'C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\CCM\CCM.pima'
12/31/12 19:40:57:355 | [INFO] | | ASU | PIM | PIM | | | 1968 | Adobe Genuine Validation PASSED for all the AAM packages
12/31/12 19:40:57:355 | [INFO] | | ASU | PIM | PIM | | | 1968 | START installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\core\PDApp.pimx
12/31/12 19:40:57:355 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:40:57:355 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
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12/31/12 19:40:57:542 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageUpgradeInfoRecords.
12/31/12 19:40:57:542 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageInstallationInfoRecords.
12/31/12 19:40:57:621 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertPackageUpdateList.
12/31/12 19:40:57:621 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:40:57:621 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertAppletRegInfoList.
12/31/12 19:40:57:621 | [INFO] | | ASU | PIM | PIM | | | 1968 | Backup Folder Created
12/31/12 19:40:59:980 | [INFO] | | ASU | PIM | Utilities | | | 1968 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\PDApp.pimx' does not exist
12/31/12 19:41:01:058 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\core\PDApp.pimx.
12/31/12 19:41:01:058 | [INFO] | | ASU | PIM | PIM | | | 1968 | START installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\D6\D6.pimx
12/31/12 19:41:01:074 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:41:01:074 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:41:01:136 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deleteAppletRegInfoRecords.
12/31/12 19:41:01:152 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageUpgradeInfoRecords.
12/31/12 19:41:01:152 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageInstallationInfoRecords.
12/31/12 19:41:01:167 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertPackageUpdateList.
12/31/12 19:41:01:167 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertAppletRegInfoList.
12/31/12 19:41:01:167 | [INFO] | | ASU | PIM | PIM | | | 1968 | Backup Folder Created
12/31/12 19:41:01:167 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:41:01:652 | [INFO] | | ASU | PIM | Utilities | | | 1968 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\D6\D6.pimx' does not exist
12/31/12 19:41:02:011 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\D6\D6.pimx.
12/31/12 19:41:02:402 | [INFO] | | ASU | PIM | PIM | | | 1968 | START installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\DECore\DECore.pimx
12/31/12 19:41:02:402 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:41:02:402 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:41:02:824 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deleteAppletRegInfoRecords.
12/31/12 19:41:02:839 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageUpgradeInfoRecords.
12/31/12 19:41:02:839 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageInstallationInfoRecords.
12/31/12 19:41:02:855 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertPackageUpdateList.
12/31/12 19:41:02:855 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:41:02:855 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertAppletRegInfoList.
12/31/12 19:41:02:855 | [INFO] | | ASU | PIM | PIM | | | 1968 | Backup Folder Created
12/31/12 19:41:02:855 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:41:04:136 | [INFO] | | ASU | PIM | Utilities | | | 1968 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\DECore\DECore.pimx' does not exist
12/31/12 19:41:04:902 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\DECore\DECore.pimx.
12/31/12 19:41:04:917 | [INFO] | | ASU | PIM | PIM | | | 1968 | START installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\DWA\DWA.pimx
12/31/12 19:41:04:933 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:41:04:933 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:41:05:058 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deleteAppletRegInfoRecords.
12/31/12 19:41:05:074 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageUpgradeInfoRecords.
12/31/12 19:41:05:074 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageInstallationInfoRecords.
12/31/12 19:41:05:089 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertPackageUpdateList.
12/31/12 19:41:05:089 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertAppletRegInfoList.
12/31/12 19:41:05:105 | [INFO] | | ASU | PIM | PIM | | | 1968 | Backup Folder Created
12/31/12 19:41:05:105 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:41:05:652 | [INFO] | | ASU | PIM | Utilities | | | 1968 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\DWA\DWA.pimx' does not exist
12/31/12 19:41:05:886 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\DWA\DWA.pimx.
12/31/12 19:41:05:917 | [INFO] | | ASU | PIM | PIM | | | 1968 | START installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\P6\P6.pimx
12/31/12 19:41:05:917 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:41:05:917 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:41:06:105 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deleteAppletRegInfoRecords.
12/31/12 19:41:06:121 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageUpgradeInfoRecords.
12/31/12 19:41:06:121 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageInstallationInfoRecords.
12/31/12 19:41:06:152 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertPackageUpdateList.
12/31/12 19:41:06:152 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertAppletRegInfoList.
12/31/12 19:41:06:152 | [INFO] | | ASU | PIM | PIM | | | 1968 | Backup Folder Created
12/31/12 19:41:10:699 | [INFO] | | ASU | PIM | Utilities | | | 1968 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\P6\P6.pimx' does not exist
12/31/12 19:41:12:746 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\P6\P6.pimx.
12/31/12 19:41:12:871 | [INFO] | | ASU | PIM | PIM | | | 1968 | START installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\LWA\LWA.pimx
12/31/12 19:41:12:871 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:41:12:871 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:41:13:121 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deleteAppletRegInfoRecords.
12/31/12 19:41:13:136 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageUpgradeInfoRecords.
12/31/12 19:41:13:136 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageInstallationInfoRecords.
12/31/12 19:41:13:167 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertPackageUpdateList.
12/31/12 19:41:13:167 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertAppletRegInfoList.
12/31/12 19:41:13:167 | [INFO] | | ASU | PIM | PIM | | | 1968 | Backup Folder Created
12/31/12 19:41:13:167 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:41:14:867 | [INFO] | | ASU | PIM | Utilities | | | 1968 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\LWA\LWA.pimx' does not exist
12/31/12 19:41:16:093 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\LWA\LWA.pimx.
12/31/12 19:41:16:431 | [INFO] | | ASU | PIM | PIM | | | 1968 | START installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\UWA\UWA.pimx
12/31/12 19:41:16:435 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:41:16:435 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:41:16:580 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deleteAppletRegInfoRecords.
12/31/12 19:41:16:601 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageUpgradeInfoRecords.
12/31/12 19:41:16:601 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS deletePackageInstallationInfoRecords.
12/31/12 19:41:16:660 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertPackageUpdateList.
12/31/12 19:41:16:662 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertAppletRegInfoList.
12/31/12 19:41:16:667 | [INFO] | | ASU | PIM | PIM | | | 1968 | Backup Folder Created
12/31/12 19:41:18:634 | [INFO] | | ASU | PIM | Utilities | | | 1968 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\UWA.pimx' does not exist
12/31/12 19:41:19:759 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\UWA\UWA.pimx.
12/31/12 19:41:19:900 | [INFO] | | ASU | PIM | PIM | | | 1968 | START installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\CCM\CCM.pimx
12/31/12 19:41:19:916 | [INFO] | | ASU | PIM | PIM | | | 1968 | XML is valid
12/31/12 19:41:19:916 | [WARN] | | ASU | PIM | PIM | | | 1968 | Failed to find Node
12/31/12 19:41:19:962 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertPackageUpdateList.
12/31/12 19:41:19:962 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS insertAppletRegInfoList.
12/31/12 19:41:23:244 | [INFO] | | ASU | PIM | Utilities | | | 1968 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\CCM.pimx' does not exist
12/31/12 19:41:24:197 | [INFO] | | ASU | PIM | Utilities | | | 1968 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe" --register=true --createShortcut=true
12/31/12 19:41:24:322 | [INFO] | | ASU | PIM | Utilities | | | 1968 | Success in CreateProcess
12/31/12 19:41:24:791 | [INFO] | | ASU | PIM | Utilities | | | 1968 | Sucessfully launched and executed process...
12/31/12 19:41:24:791 | [INFO] | | ASU | PIM | PIM | | | 1968 | Successfully executed install modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeApplicationManager(URIHandler).exe'
12/31/12 19:41:24:791 | [INFO] | | ASU | PIM | PIM | | | 1968 | SUCCESS installPackage at file C:\Users\[USERNAME]\Desktop\Adobe Application Manager 6.2\packages\CCM\CCM.pimx.
12/31/12 19:41:24:853 | [INFO] | | ASU | PIM | PIM | | | 1968 | Processing ... _pimCreateOrUpdateAAMInventory
12/31/12 19:41:24:900 | [INFO] | | ASU | PIM | PIM | | | 1968 | Return ... SUCCESS _pimCreateOrUpdateAAMInventory
12/31/12 19:41:24:900 | [INFO] | | ASU | Setup | Setup | | | 1968 | TimeLog: End Installing. Now launching PDApp
12/31/12 19:41:25:525 | [INFO] | | ASU | Setup | Setup | | | 3084 | Bootstrapping successful. PDApp launched. Quitting Bootstrapper
12/31/12 19:41:25:525 | [INFO] | | ASU | PIM | PIM | | | 3084 | PIMSqlite closeDB status 0
12/31/12 19:41:25:525 | [INFO] | | ASU | PIM | PIM | | | 3084 | FREE PIM Instance ...
12/31/12 19:41:25:525 | [INFO] | | ASU | Setup | Setup | | | 3084 | ================= End Adobe Setup. Exit code: 0 =================
12/31/12 19:41:55:854 | [INFO] | | ASU | PDApp | PDApp | | | 1324 | Build Version - 7.0.0.189
12/31/12 19:41:55:854 | [INFO] | | ASU | PDApp | PDApp | | | 1324 | Logging Level verbosity Set to 4
12/31/12 19:41:55:854 | [INFO] | | ASU | PDApp | PDApp.CommandLineParser | | | 1324 | Parsing the command line provided. Number of command line arguments is 4
12/31/12 19:41:55:854 | [INFO] | | ASU | PDApp | PDApp | | | 1324 | Detecting Applet Database Library file...
12/31/12 19:41:55:854 | [INFO] | | ASU | PDApp | PDApp | | | 1324 | Fetching Applet registeration information...
12/31/12 19:41:55:854 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 1324 | AppletManager initialize...
12/31/12 19:41:55:854 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 1324 | Applet database path - C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..
12/31/12 19:41:55:854 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 1324 | PIM library path - C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\AdobePIM.dll
12/31/12 19:41:55:854 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 1324 | Loading PIM library...
12/31/12 19:41:55:885 | [INFO] | | ASU | PIM | PIM | | | 1324 | Build Version - 7.0.0.189
12/31/12 19:41:55:885 | [INFO] | | ASU | PIM | PIM | | | 1324 | Logging Level verbosity Set to 4
12/31/12 19:41:55:885 | [INFO] | | ASU | PIM | PIM | | | 1324 | CREATE PIM Instance ...
12/31/12 19:41:55:885 | [INFO] | | ASU | PIM | Utilities | | | 1324 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..\pim.db-journal' does not exist
12/31/12 19:41:55:885 | [INFO] | | ASU | PIM | PIM | | | 1324 | trying to createOrUpdatePIMDbSchema.
12/31/12 19:41:55:885 | [INFO] | | ASU | PIM | PIM | | | 1324 | Current db schema version on machine 1.
12/31/12 19:41:55:885 | [INFO] | | ASU | PIM | PIM | | | 1324 | Current db schema version to install 1.
12/31/12 19:41:55:885 | [INFO] | | ASU | PIM | PIM | | | 1324 | PIM DB Schema is up to date. Current schema version is 1.
12/31/12 19:41:55:885 | [INFO] | | ASU | PIM | PIM | | | 1324 | PIM Database is Up To Date.
12/31/12 19:41:55:885 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 1324 | Getting applet data from Applet database
12/31/12 19:41:55:885 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 1324 | All installed pakages version string (pim_getCurrentPackagesVersion) is CCM:7.0.0.193|D6:6.2.139.0|DECore:6.2.139.0|DWA:3.0.97.0|LWA:3.0.97.0|P6:7.0.0.125|PDApp: 7.0.0.189|UWA:7.0.0.193
12/31/12 19:41:55:885 | [INFO] | | ASU | PIM | PIM | | | 1324 | PIMSqlite closeDB status 0
12/31/12 19:41:55:885 | [INFO] | | ASU | PIM | PIM | | | 1324 | FREE PIM Instance ...
12/31/12 19:41:55:885 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 1324 | Registering Applets...
12/31/12 19:41:55:901 | [INFO] | | ASU | PDApp | PDApp | | | 1324 | DWA AppletID argument not specified on command line. Trying to find the existing instance
12/31/12 19:41:55:901 | [INFO] | | ASU | PDApp | PDApp | | | 1324 | This is the first instance so creating a thread for listening to the created pipe
12/31/12 19:41:55:901 | [INFO] | | ASU | PDApp | PipeThread | | | 2936 | Pipe thread started
12/31/12 19:41:55:901 | [INFO] | | ASU | PDApp | PDApp | | | 1324 | Starting AsyncMessageProcessor
12/31/12 19:41:55:901 | [INFO] | | ASU | PDApp | PDApp.AsyncMsgProcessor | | | 1324 | AsyncMsgProcessor initialized...
12/31/12 19:41:55:901 | [INFO] | | ASU | PDApp | PDApp.AsyncMsgProcessor | | | 1324 | AsyncMsgProcessor started. on thread id = 1204
12/31/12 19:41:55:901 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 1324 | Initializing native WindowManager
12/31/12 19:41:55:901 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 1324 | Creating window instance
12/31/12 19:41:55:901 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 1324 | Checking for appletID and appletVersion given in CommandLineOptions
12/31/12 19:41:55:901 | [INFO] | | ASU | PDApp | PDApp.WindowManager | | | 1324 | Creating APE stage instance
12/31/12 19:41:56:682 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 1324 | MessageHandler initialized...
12/31/12 19:41:56:682 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 1324 | ExternalGateway initialized...
12/31/12 19:41:56:682 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 1324 | NativeCommandHandler initialized...
12/31/12 19:41:56:682 | [INFO] | | ASU | PDApp | PDApp.StartupCommand | | | 1324 | Logging Level verbosity Set to INFO
12/31/12 19:41:56:682 | [INFO] | | ASU | PDApp | PDApp.StartupCommand | | | 1324 | Processing the startup Command
12/31/12 19:41:56:682 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Starting Applet registeration...
12/31/12 19:41:56:698 | [INFO] | | ASU | PDApp | PDAPP.MainDisplayMediator | | | 1324 | Looking up for the Exact versioned applet for ID :CCM_UI
12/31/12 19:41:56:698 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading Applet: CCM_UI Version = 1.0
12/31/12 19:41:56:698 | [INFO] | | ASU | PDApp | PDApp.ZStringLoader | | | 1324 | PDAPP SWF - locale set to - en_US
12/31/12 19:41:56:713 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 0 out of 1477239
12/31/12 19:41:56:713 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 65536 out of 1477239
12/31/12 19:41:56:713 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 131072 out of 1477239
12/31/12 19:41:56:713 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 196608 out of 1477239
12/31/12 19:41:56:713 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 262144 out of 1477239
12/31/12 19:41:56:713 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 327680 out of 1477239
12/31/12 19:41:56:729 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 393216 out of 1477239
12/31/12 19:41:56:729 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 458752 out of 1477239
12/31/12 19:41:56:729 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 524288 out of 1477239
12/31/12 19:41:56:729 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 589824 out of 1477239
12/31/12 19:41:56:729 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 655360 out of 1477239
12/31/12 19:41:56:729 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 720896 out of 1477239
12/31/12 19:41:56:729 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 786432 out of 1477239
12/31/12 19:41:56:729 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 851968 out of 1477239
12/31/12 19:41:56:729 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 917504 out of 1477239
12/31/12 19:41:56:729 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 983040 out of 1477239
12/31/12 19:41:56:729 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 1048576 out of 1477239
12/31/12 19:41:56:729 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 1114112 out of 1477239
12/31/12 19:41:56:745 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 1179648 out of 1477239
12/31/12 19:41:56:745 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 1245184 out of 1477239
12/31/12 19:41:56:745 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 1310720 out of 1477239
12/31/12 19:41:56:745 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 1376256 out of 1477239
12/31/12 19:41:56:745 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 1441792 out of 1477239
12/31/12 19:41:56:745 | [INFO] | | ASU | PDApp | PDAPP.AppletManager | | | 1324 | Loading progress 1477239 out of 1477239
12/31/12 19:41:57:088 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = ApplicationStartupCommand, type = null
12/31/12 19:41:57:088 | [INFO] | | ASU | PDApp | CCM.AppStartup | | | 1324 | Processing the application startup command
12/31/12 19:41:57:088 | [INFO] | | ASU | PDApp | PDApp.ExternalGateway | | | 1324 | Recieved Applet Loading Completion
12/31/12 19:41:57:088 | [INFO] | | ASU | PDApp | CCM.AppStartup | | | 1324 | DPI values are 96,96 and DPIType is set to 1
12/31/12 19:41:57:104 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenBasePopupWindowMediator | | | 1324 | onRegister
12/31/12 19:41:57:104 | [INFO] | | ASU | PDApp | CCM.AppStartup | | | 1324 | Going to start the workflow
12/31/12 19:41:57:104 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = execute_ccm_workflow, type = null
12/31/12 19:41:57:104 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = execute_ccm_workflow_manager, type = null
12/31/12 19:41:57:104 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = bootEXECUTE_CCM_WORKFLOW, type = null
12/31/12 19:41:57:120 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = execute_ccm_workflow_manager, type = null
12/31/12 19:41:57:120 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = initCCMNativeSignal, type = null
12/31/12 19:41:57:120 | [INFO] | | ASU | PDApp | CCM.InitializeCCMNativeCommand | | | 1324 | inside initial windows show
12/31/12 19:41:57:120 | [INFO] | | ASU | PDApp | PDApp.AppletManager | | | 1324 | Loading Applet - CCM_Native for WindowID - 1
12/31/12 19:41:57:135 | [INFO] | | ASU | PDApp | CCMNativeApplet | | | 1324 | startApplet
12/31/12 19:41:57:151 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = execute_ccm_workflow_manager, type = null
12/31/12 19:41:57:151 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = initZstringSignal, type = null
12/31/12 19:41:57:166 | [INFO] | | ASU | PDApp | ZStringLoader | | | 1324 | Trying to load ZString for preferred locale - en_US
12/31/12 19:41:57:182 | [INFO] | | ASU | PDApp | ZStringLoader | | | 1324 | Locale set to - en_US
12/31/12 19:41:57:182 | [INFO] | | ASU | PDApp | CCM.InitializeZstringCommand | | | 1324 | Font fallback applied is applicationFonts 'Lucida Grande, Segoe UI, Tahoma, _sans' inputControlFonts: 'Lucida Grande, Segoe UI, Tahoma, _sans'
12/31/12 19:41:57:182 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = zstringLoadCompleteSignal, type = null
12/31/12 19:41:57:182 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = execute_ccm_workflow, type = null
12/31/12 19:41:57:182 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = execute_ccm_workflow_manager, type = null
12/31/12 19:41:57:182 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = initAppletViewSignal, type = null
12/31/12 19:41:57:198 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = ShowScreen, type = null
12/31/12 19:41:57:198 | [INFO] | | ASU | PDApp | AAMShared.DynamicViewMediator | | | 1324 | Showing screen with screenID : com.adobe.aam.shared.view.compositeComponent::CCMMainView
12/31/12 19:41:57:307 | [INFO] | | ASU | PDApp | CCM.PrepareInitialAppletView | | | 1324 | Going to show the window now!!!
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = RegisterMediatorCommand, type = null
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.CCMMainViewMediator | | | 1324 | onRegister
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.component.CCMMainContentMediator | | | 1324 | onRegister
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = CCM_CONTENT_REFRESH_DATA, type = null
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.component.CCMMainContentMediator | | | 1324 | handleNotification : CCM_CONTENT_REFRESH_DATA
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.component.CCMNavigationPanelMediator | | | 1324 | onRegister
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = CCM_NAVIGATION_PANEL_REFRESH_DATA, type = null
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.component.CCMNavigationPanelMediator | | | 1324 | handleNotification : CCM_NAVIGATION_PANEL_REFRESH_DATA
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = ccmInitialViewCompleteSignal, type = null
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = CCM_MAIN_CONTENT_IS_BUSY, type = null
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.component.CCMMainContentMediator | | | 1324 | handleNotification : CCM_MAIN_CONTENT_IS_BUSY
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = execute_ccm_workflow, type = null
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = execute_ccm_workflow_manager, type = null
12/31/12 19:41:57:463 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = preprocess_ccm_applet, type = null
12/31/12 19:41:57:479 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = populateSystemInfoDataSignal, type = null
12/31/12 19:41:57:479 | [INFO] | | ASU | PDApp | SystemUtilities | | | 1324 | Current system is a windows system
12/31/12 19:41:57:479 | [INFO] | | ASU | PDApp | SystemUtilities | | | 1324 | Current system is 64 bit
12/31/12 19:41:57:479 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = initNativeSessionsSignal, type = null
12/31/12 19:41:57:479 | [INFO] | | ASU | PDApp | CCMNativeApplet | | | 1324 | createSession
12/31/12 19:41:57:479 | [INFO] | | ASU | PDApp | CCMNativeApplet | | | 1324 | dlmAppletSessionProxy.sessionId = {869A1A21-7AD8-4F06-8195-D2FBFCE3AA51}
12/31/12 19:41:57:479 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = initGlobalUpdateSession, type = null
12/31/12 19:41:57:479 | [INFO] | | ASU | PDApp | CCMNativeApplet | | | 1324 | createSession
12/31/12 19:41:57:479 | [INFO] | | ASU | PDApp | CCMNativeApplet | | | 1324 | dlmAppletSessionProxy.sessionId = {85EA2F19-17E1-4F56-B92C-419F6445EA7A}
12/31/12 19:41:57:495 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = execute_ccm_workflow_manager, type = null
12/31/12 19:41:57:495 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = readGlobalPrefSignal, type = null
12/31/12 19:41:57:510 | [INFO] | | ASU | OPM | OPM | | | 1324 | Build Version - 7.0.0.193
12/31/12 19:41:57:510 | [INFO] | | ASU | OPM | OPM | | | 1324 | Logging Level verbosity Set to 4
12/31/12 19:41:57:510 | [INFO] | | ASU | OPM | OPM | | | 1324 | Schema version and schema compatibility version are same or greater than current
12/31/12 19:41:57:557 | [INFO] | | ASU | OPM | OPM | | | 1324 | Successfully opened opm session, db location:C:\Users\[USERNAME]\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
12/31/12 19:41:57:557 | [INFO] | | ASU | OPM | OPM | | | 1324 | No Record found for the input fields in opm_getValueForKey
12/31/12 19:41:57:557 | [INFO] | | ASU | OPM | OPM | | | 1324 | No Record found for the input fields in opm_getValueForKey
12/31/12 19:41:57:557 | [INFO] | | ASU | OPM | OPM | | | 1324 | Released OPM refrence successfully in opm_freeLibRef
12/31/12 19:41:57:557 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = execute_ccm_workflow_manager, type = null
12/31/12 19:41:57:557 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = readUpdatesPrefSignal, type = null
12/31/12 19:41:57:666 | [INFO] | | ASU | PDApp | PDApp.MessageQuequeManager | | | 1324 | Message Queue Manager initialized...
12/31/12 19:41:58:198 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = handleNativeDataSignal, type = null
12/31/12 19:41:58:198 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = readUpdatesPrefResultSignal, type = null
12/31/12 19:41:58:198 | [WARN] | | ASU | PDApp | readUpdatesPref | | | 1324 | Failed to read the updates preferences on the current platform
12/31/12 19:41:58:198 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = globalSessionDownloadErrorSignal, type = null
12/31/12 19:41:58:198 | [WARN] | | ASU | PDApp | DownloadErrorVo | | | 1324 | Error has come from GDE with error type - and error code -
12/31/12 19:41:58:198 | [WARN] | | ASU | PDApp | DownloadError | | | 1324 | Download Error has come with GDE Error type - and error code -
12/31/12 19:41:58:198 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = showErrorPopUpSignal, type = null
12/31/12 19:41:58:198 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = showCCMPopUpScreen, type = null
12/31/12 19:41:58:198 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = CCMShowPopup, type = null
12/31/12 19:41:58:198 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = SHARED_POPUP_HIDE, type = null
12/31/12 19:41:58:198 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = DISABLE_WINDOW_NOTIFICATION, type = null
12/31/12 19:41:58:198 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = CCM_SHOW_DIALOG, type = null
12/31/12 19:41:58:198 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.CCMPopupWindowMediator | | | 1324 | onRegister
12/31/12 19:41:58:198 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = CCM_OPEN_DIALOG, type = null
12/31/12 19:41:58:276 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = CCM_MAIN_CONTENT_IS_BUSY, type = null
12/31/12 19:41:58:276 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.mediator.component.CCMMainContentMediator | | | 1324 | handleNotification : CCM_MAIN_CONTENT_IS_BUSY
12/31/12 19:41:58:307 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.component.CCMDialogGenericErrorContent | | | 1324 | #setUpAccessibilityProperties
12/31/12 19:41:58:307 | [INFO] | | ASU | PDApp | com.adobe.aam.shared.view.component.CCMDialogGenericErrorContent | | | 1324 | #setUpAccessibilityProperties
12/31/12 19:41:58:715 | [INFO] | | ASU | PDApp | DLM.ApplicationFacade | | | 1324 | sendNotification = CCM_DIALOG_OPENED, type = null -
Download Error every single time
Every time I start Creative Cloud and try to download a free trial of an app I get a download error and that I should contact customer support. Nothing on your website has worked, I've uninstalled 5 times now. What do I do now?
Hi matarn34,
You might want to refer the KB Docs : http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launchin g-cc.html
I would also suggest uninstalling Adobe Application manager (AAM) and reinstalling AAM and check. -
Can't download... Download Error (403)
Hi guys - having same issue as Denzilern
log file below
05/25/12 17:50:22:144 | [INFO] | | | | | | | AAM URI protocol handler registered.
05/25/12 17:50:22:164 | [INFO] | | | | | | | Adobe Application Manager shortcut created at /Applications/
05/25/12 17:50:22:574 | [INFO] | | | | | | | AAM Helper: Closing IPC Channel
05/25/12 17:50:24:640 | [INFO] | | | | | | | Launching AAM Helper process at start time itself.
05/25/12 17:50:25:017 | [INFO] | | | | | | | Session is created and key generated is 17A7A399-D919-4682-AF73-C66029C18992
05/25/12 17:50:51:282 | [ERROR] | | | | | | | Failed to get the pref data from the opm db
05/25/12 17:51:04:760 | [INFO] | | | | | | | Session is created and key generated is 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD
05/25/12 17:51:05:110 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD | | | | | | The value of ETAG for the file is "66417bef5d6a904b09b647edc71d24aa:1335657217"
05/25/12 17:51:06:635 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD | | | | | | The value of ETAG for the file is "ee25f7aea9949e6a0865622b1b90e35b:1335657217"
05/25/12 17:51:08:407 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD | | | | | | The value of ETAG for the file is "47e7d858d354c37ec79cfa692c1162ca:1335583358"
05/25/12 18:04:03:254 | [INFO] | | | | | | | deployment lock has been acquired.
05/25/12 18:04:07:984 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD | | | | | | launchDE for session = 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD
05/25/12 18:04:07:985 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD | | | | | | Going to init the IPC channel
05/25/12 18:04:08:162 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD | | | | | | De has been launched. Listening on the IPC now...
05/25/12 18:04:08:162 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD | | | | | | IPC has been initialized
05/25/12 18:08:16:304 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD | | | | | | done packet received from the DE with exit code - 0
05/25/12 18:08:16:837 | [INFO] | | | | | | | Trying to unmount the dmg mounted at path - /Volumes/Adobe InDesign CS6
05/25/12 18:08:18:634 | [INFO] | | | | | | | Trying to unmount the dmg mounted at path - /Volumes/Adobe InDesign CS6
05/25/12 18:08:18:714 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD | | | | | | Going to close the session
05/25/12 18:08:20:786 | [INFO] | 706A7B12-F9BB-472B-86A9-BE7BE94FB2DD | | | | | | All waiting operations finished for this session
05/25/12 18:17:18:136 | [INFO] | 17A7A399-D919-4682-AF73-C66029C18992 | | | | | | Going to close the session
05/25/12 18:17:18:138 | [INFO] | 17A7A399-D919-4682-AF73-C66029C18992 | | | | | | All waiting operations finished for this session
05/31/12 14:57:02:433 | [INFO] | | | | | | | Session is created and key generated is A51C4DD0-B2C1-4800-889C-5D5FF5DA2358
05/31/12 14:57:04:072 | [WARN] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 14:57:04:072 | [ERROR] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 14:57:13:351 | [WARN] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 14:57:13:351 | [ERROR] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 14:57:16:737 | [INFO] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 | | | | | | Going to close the session
05/31/12 14:57:16:738 | [INFO] | A51C4DD0-B2C1-4800-889C-5D5FF5DA2358 | | | | | | All waiting operations finished for this session
05/31/12 15:01:16:006 | [INFO] | | | | | | | Session is created and key generated is 93266430-79B1-4E67-8B05-11EF44652B57
05/31/12 15:01:18:277 | [WARN] | 93266430-79B1-4E67-8B05-11EF44652B57 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:01:18:277 | [ERROR] | 93266430-79B1-4E67-8B05-11EF44652B57 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:01:21:654 | [WARN] | 93266430-79B1-4E67-8B05-11EF44652B57 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:01:21:654 | [ERROR] | 93266430-79B1-4E67-8B05-11EF44652B57 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:01:25:340 | [WARN] | 93266430-79B1-4E67-8B05-11EF44652B57 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:01:25:340 | [ERROR] | 93266430-79B1-4E67-8B05-11EF44652B57 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:01:28:140 | [INFO] | 93266430-79B1-4E67-8B05-11EF44652B57 | | | | | | Going to close the session
05/31/12 15:01:28:141 | [INFO] | 93266430-79B1-4E67-8B05-11EF44652B57 | | | | | | All waiting operations finished for this session
05/31/12 15:01:45:008 | [INFO] | | | | | | | Session is created and key generated is 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F
05/31/12 15:01:46:138 | [WARN] | 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:01:46:138 | [ERROR] | 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:01:48:020 | [INFO] | 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F | | | | | | Going to close the session
05/31/12 15:01:48:021 | [INFO] | 4FB4E749-449E-4D3F-B46A-A5D4FFDC850F | | | | | | All waiting operations finished for this session
05/31/12 15:03:03:196 | [INFO] | | | | | | | Session is created and key generated is 3E10967C-C73A-4475-BF5F-ADABFD5D17BF
05/31/12 15:03:05:132 | [WARN] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:03:05:132 | [ERROR] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:03:08:560 | [WARN] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:03:08:560 | [ERROR] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:03:10:219 | [INFO] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF | | | | | | Going to close the session
05/31/12 15:03:10:220 | [INFO] | 3E10967C-C73A-4475-BF5F-ADABFD5D17BF | | | | | | All waiting operations finished for this session
05/31/12 15:03:17:417 | [INFO] | | | | | | | Session is created and key generated is 74F563D7-0820-40AA-81FB-5D1616F25A3F
05/31/12 15:03:18:967 | [WARN] | 74F563D7-0820-40AA-81FB-5D1616F25A3F | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:03:18:967 | [ERROR] | 74F563D7-0820-40AA-81FB-5D1616F25A3F | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:03:21:072 | [INFO] | 74F563D7-0820-40AA-81FB-5D1616F25A3F | | | | | | Going to close the session
05/31/12 15:03:21:073 | [INFO] | 74F563D7-0820-40AA-81FB-5D1616F25A3F | | | | | | All waiting operations finished for this session
05/31/12 15:15:15:881 | [INFO] | | | | | | | Session is created and key generated is AA40581E-2C38-486F-8072-981F7114D454
05/31/12 15:15:16:536 | [WARN] | AA40581E-2C38-486F-8072-981F7114D454 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:15:16:536 | [ERROR] | AA40581E-2C38-486F-8072-981F7114D454 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:15:19:343 | [WARN] | AA40581E-2C38-486F-8072-981F7114D454 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:15:19:343 | [ERROR] | AA40581E-2C38-486F-8072-981F7114D454 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:15:20:956 | [WARN] | AA40581E-2C38-486F-8072-981F7114D454 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:15:20:956 | [ERROR] | AA40581E-2C38-486F-8072-981F7114D454 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:15:22:594 | [WARN] | AA40581E-2C38-486F-8072-981F7114D454 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:15:22:594 | [ERROR] | AA40581E-2C38-486F-8072-981F7114D454 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:15:24:123 | [INFO] | AA40581E-2C38-486F-8072-981F7114D454 | | | | | | Going to close the session
05/31/12 15:15:24:124 | [INFO] | AA40581E-2C38-486F-8072-981F7114D454 | | | | | | All waiting operations finished for this session
05/31/12 15:16:20:042 | [INFO] | | | | | | | Session is created and key generated is E72E119B-0106-4538-9A42-8A1FF4EF70A8
05/31/12 15:16:20:921 | [WARN] | E72E119B-0106-4538-9A42-8A1FF4EF70A8 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:16:20:921 | [ERROR] | E72E119B-0106-4538-9A42-8A1FF4EF70A8 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:16:24:860 | [INFO] | E72E119B-0106-4538-9A42-8A1FF4EF70A8 | | | | | | Going to close the session
05/31/12 15:16:24:861 | [INFO] | E72E119B-0106-4538-9A42-8A1FF4EF70A8 | | | | | | All waiting operations finished for this session
05/31/12 15:16:36:903 | [INFO] | | | | | | | Session is created and key generated is 060CF575-675E-41C1-9247-29287A521B7D
05/31/12 15:16:37:748 | [WARN] | 060CF575-675E-41C1-9247-29287A521B7D | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:16:37:748 | [ERROR] | 060CF575-675E-41C1-9247-29287A521B7D | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:16:40:106 | [INFO] | 060CF575-675E-41C1-9247-29287A521B7D | | | | | | Going to close the session
05/31/12 15:16:40:107 | [INFO] | 060CF575-675E-41C1-9247-29287A521B7D | | | | | | All waiting operations finished for this session
05/31/12 15:16:46:494 | [INFO] | | | | | | | Session is created and key generated is 747F4831-8F0C-474D-9DBE-C2972A865A1E
05/31/12 15:16:47:553 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:16:47:554 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:16:50:824 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:16:50:824 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:16:52:771 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:16:52:771 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:16:54:643 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:16:54:643 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:16:56:211 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:16:56:211 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:16:57:522 | [WARN] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 15:16:57:522 | [ERROR] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 15:17:01:730 | [INFO] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | Going to close the session
05/31/12 15:17:01:730 | [INFO] | 747F4831-8F0C-474D-9DBE-C2972A865A1E | | | | | | All waiting operations finished for this session
05/31/12 16:06:22:459 | [INFO] | | | | | | | Session is created and key generated is BBB131BC-EE09-464B-BA6E-BCB7A832059B
05/31/12 16:06:23:719 | [WARN] | BBB131BC-EE09-464B-BA6E-BCB7A832059B | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 16:06:23:719 | [ERROR] | BBB131BC-EE09-464B-BA6E-BCB7A832059B | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 16:06:27:727 | [WARN] | BBB131BC-EE09-464B-BA6E-BCB7A832059B | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 16:06:27:727 | [ERROR] | BBB131BC-EE09-464B-BA6E-BCB7A832059B | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 16:06:29:041 | [WARN] | BBB131BC-EE09-464B-BA6E-BCB7A832059B | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 16:06:29:041 | [ERROR] | BBB131BC-EE09-464B-BA6E-BCB7A832059B | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 16:06:30:627 | [WARN] | BBB131BC-EE09-464B-BA6E-BCB7A832059B | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 16:06:30:628 | [ERROR] | BBB131BC-EE09-464B-BA6E-BCB7A832059B | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 16:06:48:692 | [INFO] | BBB131BC-EE09-464B-BA6E-BCB7A832059B | | | | | | Going to close the session
05/31/12 16:06:48:693 | [INFO] | BBB131BC-EE09-464B-BA6E-BCB7A832059B | | | | | | All waiting operations finished for this session
05/31/12 17:24:15:709 | [INFO] | | | | | | | Session is created and key generated is 990DB190-5A9A-4D7F-8E5C-7EAFC177727F
05/31/12 17:24:16:294 | [WARN] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 17:24:16:295 | [ERROR] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 17:29:57:575 | [WARN] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 17:29:57:575 | [ERROR] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 17:33:33:723 | [INFO] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F | | | | | | Going to close the session
05/31/12 17:33:33:724 | [INFO] | 990DB190-5A9A-4D7F-8E5C-7EAFC177727F | | | | | | All waiting operations finished for this session
05/31/12 17:35:28:693 | [INFO] | | | | | | | Session is created and key generated is BD442AC0-7AA3-4297-99D6-98508DB46DB3
05/31/12 17:35:30:488 | [WARN] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 17:35:30:488 | [ERROR] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 17:35:33:962 | [WARN] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 17:35:33:963 | [ERROR] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 17:35:36:729 | [WARN] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 17:35:36:730 | [ERROR] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 17:35:42:274 | [INFO] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 | | | | | | Going to close the session
05/31/12 17:35:42:603 | [INFO] | BD442AC0-7AA3-4297-99D6-98508DB46DB3 | | | | | | All waiting operations finished for this session
05/31/12 17:36:04:943 | [INFO] | | | | | | | Session is created and key generated is 8C3A0178-03A5-454D-BD20-023DE0B2DFE8
05/31/12 17:36:07:092 | [WARN] | 8C3A0178-03A5-454D-BD20-023DE0B2DFE8 | | | | | | Some Error has come during download operation with Error type - -40, and Error Code - 403
05/31/12 17:36:07:092 | [ERROR] | 8C3A0178-03A5-454D-BD20-023DE0B2DFE8 | | | | | | Failed to get the file size for the file (https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml). DLE error status is -2
05/31/12 17:36:11:467 | [INFO] | 8C3A0178-03A5-454D-BD20-023DE0B2DFE8 | | | | | | Going to close the session
05/31/12 17:36:11:467 | [INFO] | 8C3A0178-03A5-454D-BD20-023DE0B2DFE8 | | | | | | All waiting operations finished for this session -
Download error. Press Retry (12175)
I have issues starting the AAM (Adobe Application Mamager) can you please advice on how to solve this issue?
The error screen shows:
Download Error
Download error. Press Rery to try again or contact customer suppoert (12175)
My system runs on Windows 7 64bit.
Thanks in advance!I wondered if this was possibly related.
http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installation-cs6.html
I'm moving this thread over to our download/installation forum.
For general Creative Cloud Membership questions, here is the FAQ link:
http://www.adobe.com/products/creativecloud/faq.html
-Dave -
Download error in (osx) adobe desktop app (corrupted download link).
Here is a discription of the problem. Please consider that some of the wording might not be correct, as I do have to translate the error message from German into English.
Using OSX 10.9.2, when clicking inside the adobe desktop app (top of the screen bar) on the tap "apps", the following screen (screenshot) appears, which states, translated from top to bottom:
download error
download error. Please contact support.
(link) contact support
(link/button) download creative cloud -> This button unfortunatly leads to the following error page "http://www.adobe.com/special/errorpages/404.html"
All apps, like Bridge, Photoshop, Lightroom, etc. are installed and work just fine. So no problem here. I seem however unable to redownload the desktop app (in order to reinstall). As stated above the provided link inside the desktop app itself is coruppted and within the (online) web-based download centre (user logged in) I am only adviced to use the desktop app. This is a dead end and I do not know what to make of this error, let alone solving it. Please help!I am sorry Romsinha but this doesn't really help.
I already restarted the desktop app and while I am obviously online and connected the problem (error message) remains the same. Information within the "home" tap is recieved/loaded (little blue spinning wheel) stating that various apps recently have been updated. Yet the same loading wheel within the "apps" tap results in an error. My best guess is that some internal link within the app is corrupted, leading to a source on a server that can not be reached.
UPDATE
I clean uninstalled adobe creative cloud as discribed in the article you provided (using the cleaner tool) and even uninstalled the browser plugin. After downloading and reinstalling creative cloud the problem however remains the same. "Apps" tap still shows the same problem. "Home" tap now displays the following: -
"Download Error" - Can't download/install any programs.
I downloaded CC on my Win 8.1 machine (after a windows crash and upgrade to 8.1). Previously it was working fine (on Win 8). Now the CC desktop app connects to my account but the Apps tab has a red exclamation error and when you click the tab it says "Download Error." and to "Please contact customer support." (See below:)
Apparently this seems to be a prevalent issue as I see multiple threads and support requests with this same error.
I got on Chat and followed all the troubleshooting advice, uninstalled, reinstalled, used the Removal tool, deleted folders from the AppData locations, everything. Finally was getting ready to do something else and the Adobe server disconnected my chat session.
I know it is not MY internet connection because everything else is up and running fine, including streaming radio progams and other chat programs.
I tried visiting something on Adobe's siteand received the following error:
So what is going on Adobe? I need to get my programs back so I can get back to work.
Edited to add - After another hour of being on chat support I got disconnected again. Same error: "Sorry, we're having technical difficulties."So after four hours and dozens of troubleshooting issues, I figured out what was wrong. I am on a fixed-wireless system at home. I have used this same system and network setup in the past for CC. My average DL speeds are 2.0 Mbps. Not super fast but it has worked in the past. On the 3rd or 4th chat session I was told that you can't use wireless with CC and I need to be on a fixed wired connection. Finding that as rediculous as possible, I decided to test my network. I logged off and used my AT&T CELL PHONE as a hotspot (which gets me about 4.0 Mbps download speeds, albeit with a higher ping) and VIOLA the Apps tab is there and I can download programs.
-
Download Error on Mavericks (mac)
When I go to the Creative Cloud application on the desktop, I go to the Apps tab and I get "Download Error" and when I try to reload the application, the error persists.
I'm on a macbook running Mavericks, I've deleted the AAMUpdater (though it creates a new one every time I reload the applications) folder in ~/Library/Application Support/Adobe... As per Re: Creative Cloud "Download Error" message , I looked in the OOBE folder and there was no opm.db, just a singe folder alias called "PDApp," which contained a pim.db, along with a bunch of other folders and files.
When I enabled the root user and logged into that account after restarting, I tried the Apps tab again and it was working just fine, in the root user. But when I logged out and back into my regular account, I was still getting the download error. I've tried uninstalling and reinstalling Creative Cloud and that didn't work. I have Photoshop and Fireworks installed, so it WAS working at some point in time... I'm out of ideas... Help please?Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
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