AB: Phone label will not change to selected choice
Hello all,
I have a problem that occurs only for some address book records: I cannot change the label associated with a phone number.
For example, I have 2 number entered and they're both listed as work. I try changing one to home and then end editing the record and it reverts back to work. Even if i delete the number and then re-add it, it wants to remain associated with the work label.
I've had this happen while trying to change from * to *, so it doesn't appear to be restricted to just a certain label. And again, it doesn't happen every time. Many labels change without incident.
Any ideas?
Thanks, jim
MBP Mac OS X (10.4.8)
Hi there,
What kind of call forwarding service do you have? You may need to make sure that AT&T has it set up correctly on their end as well as you phone picks up your call forwarding service info from the AT&T network.
As a heads up, your primary point of contact for BlackBerry support is via your carrier (in your case AT&T) and if they are unable to resolve the problem, they have the ability to escalate you to RIM if necessary (at no cost to you).
Now then, when is the last time you were able to change the Call Forwarding number on your device?
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