ABAP KT TEMPLATE Production support project

Hi all
I am looking for ABAP KT Template for production support project. If anybody having such kind of documents Kindly send me on [email protected]
Regards
Anu

Hi
I saw ur posting during my search for similar (KT) template
If u have got any template kindly mail me at [email protected]
regards
sada

Similar Messages

Re: Support project and Production Support Project in SAP

Hi,
What are the differences between a Support Project and a Production Support Project in SAP.

Hi
Both are same.
Thanks/Karthik

Abap consultant role in support project

hi
may i know
abap consultant role in support project
and support stpes

Hi,
   1. Need to check the tickets.
   2. Based on priority find the bugs and rectify.
   3. Check the jobs that daily execute, If any failure then reexecute that with proper inputs...
   4. Update the status in tickets.
Over all what technical person is doing the same thing needs to be done in Support projects.
Rgds,
Bujji

Overview of implementaion and production support projects

Hi Experts,
I am new to BW .I am aware of concepts but like to know what actually happens in implementing a project and in production. Pls provide me any documents which could be a great help to me
Regards,
swapna

Hi
Implementation involves creating af an object from generic ds (or wat ever has to be made in r\3 portion) creating BW objects from infosource till reporting and it also includes documentation and transporting the objects from dev to testing system and where ever there are UAT issues it is the resposibility of a developer to take over the charge solve it and again transport it
Support: it basically includes the issues when the object has been moved to production system.Clients helpdesk raises a ticket or a case and has to be solved by the member of the support team even though he is not the developer of the object and later have an interaction with the client on the same to take the input if required.
hope it helps assign points if applicable
thanks
puneet

Re:Role of an Abaper in support projects

Hi,
What can be the role of an abaper in support projects and moreover what is production support and development support.How do we handle issues in production supoort i.e., we directly login to the production server and solve or we copy the code in development and solve.
Plz clarify....
Thanks
Vamshi

Hi Vamsi,
Abaper role in Support projects is solve the issues of ABAP related in production. it may be data inconsistance, program logic is incorrect, data dictionary issues, Dump error and so on. You can analyse in production server and do necessary changes in develoment server. Development server having program no need to copy it.

SAP BW support project-Effort estimation template

Hi,
I have to prepare effort estimation template for the sap bw support project.
I have prepared the list of activities which covers the different phases
of the knowledge transition.It would be great if I can get some sample templates
for sap bw support effort estimation.
Thanks,
shital

Hi Shital,
I have a couple of sample estimation plans. Send an email to the mail id on my SDN business card, and I'll get back to you with the docs.

Pleassss i want to know bi 7 supporting project point or production issue

Hi expert,
i am pradeep .a job seeker could pleassss help me. i want to know bi 7 supporting project point or production issue and in bi 7 what are role in production project .shore to assign point my id is [email protected]
thanks&regards
pradeep.k

Hi,
It may vary in different projects.
I can just give you a couple of general roles in Support project
Data Load Monitoring:
1.Carried out data load on a daily, weekly and monthly basis using Process chains from both SAP Source systems as well as Non-SAP Source systems such as Informatica.
2.Resolving Data load error such as Invalid characters, Time period conversion, Currency conversion, Duplicate records, etc
3.Ensuring the availability of the updated data in the datatarget on time.
4.Spooling out data through Infospoke from SAP BW to systems like Trillium, Ariba (Reporting Tool)
Ticket Resolution:
1.Process chain modification: Working on Optimizing Process chain by creating new process chain considering the load dependencies.
2.Reloading of R/3 data from different clusters Reconciliation issues
3.Enhancements as per Business requirement.
Additional responsibilities:
Preparing design documents from the Business Requirement docs and identified the relevant data targets for satisfying the customer requirements.
Creation of Operational manual: BW Run & Maintain Support.
Process Chain Detail Documentation (Sequencing & Dependency within Local Chains).
Monitoring checklist Document (From Process Chain Perspective)
BW Doc checklist preparation
Table space activity with basis team.
Data load analysis taking into account the CPU utilization.
Applying Support packs and performing ORT.
Refer
Roles & Responsibilities for Junior & Senior consultants(Technical)
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/08f1b622-0c01-0010-618c-cb41e12c72be
Production and Implementation
/message/4755150#4755150 [original link is broken]?
hope this helps,
Thanks,

Errers in Production support and implemetation projects

Hi all BW experts I would like to know what kind of errors we generally face in production support and Implementation projects in real time.
Can any one send those information to my e mail ([email protected])
Regards,
Satya

Hi,
Look at the threads below :
https://forums.sdn.sap.com/click.jspa?searchID=26356&messageID=2514038
https://forums.sdn.sap.com/click.jspa?searchID=26356&messageID=2267819
https://forums.sdn.sap.com/click.jspa?searchID=26356&messageID=2446263
https://forums.sdn.sap.com/click.jspa?searchID=26356&messageID=2739426
https://forums.sdn.sap.com/click.jspa?searchID=26356&messageID=2461779
For Implementation projects :
Issues duing the implementation :
1. Slippage of milestones
2. Incorrect or wrong design
3. Reporting format problems
4. Data not matching or reconciling problems
5. Issues discovered during testing leading to redesign
6. Performance issues
7. Requirements misinterpretation
Issues during post go live are some of the issues that can be found in the threads above.
Cheers,
Kedar

Mostly what are issues we get for production support in hyperion planning project ?

mostly what are issues we get for production support in hyperion essbase project ?

When is the interview
Cheers
John

Mostly what are issues we get for production support in hyperion essbase project ?

mostly what are issues we get for production support in hyperion essbase project ?

This seems obviously an interview question, especially since you have asked an identical question in the Planning space: mostly what are issues we get for production support in hyperion planning project ?

Abaper's role in the project ?

what is abaper's role in the projects.
what are the difficulties abaper's faced in the project ?
i had no real time experience ? can u explain with one example plzzzzzz ?

Hi,
Plz find the role of an ABAPer in different projects.
SAP Implementation:
SAP Implementation is the whole of processes that defines a complete method to
implement SAP software in an organization. It is based on best practices and case studies from various literature sources and presents a collection of processes and products that make up a complete implementation method to allow any organization to plan and execute the implementation of SAP (ERP) software. The SAP implementation process is made up out of four main phases, i.e. the project preparation where a vision of the future-state of the SAP solution is being created, a sizing and blueprinting phase where the solution stack is created and training is being performed, a functional development phase and finally a final preparation phase, when the last tests are being performed before the actual go live.
ABAP Developer Role is to prepare the Technical Specification (based on a Functional Specification given by a Functional Consultant), build the code, Review the code and finally to prepare the Unit Test Cases. Sometimes ABAPer may be asked to do a technical research for an optimal solution.
SAP Support:
After a go live, the application needs a maintenance/support to resolve the issues/tickets raised by the users when using the application. Ticket is like a request for changes/bug fixing or a request for a new ABAP Developer Role includes bug fixing/change the existing code due to new requirements/build a new code etc.
SAP Upgrade:
SAP Upgrade is nothing but upgrading the software with a superior version which has got more advantages when compared to the earlier version.
ABAP Developer Role is to go through transactions SPAU/SPDD to compare the old and new version of the change and finally need to activate the relevant one. Some times might need to work on SAP notes too.
Regards,
CS

What are the common errors we get in supporting project

can any body reply what are the common errors we get in supporting project
for abapers tickets will get or not.
what type of tickets generally get regarding reports.

SAP Tickets are nothing but problems or issues raised by the end
customer in a company where end users are running SAP project.
Once the SAP project is implemented, support phase begins. Support
team is responsible for solving the tickets/issues in day-to-day
business.
For any support project, customer will set up Help Desk. If any
problem occurs customer will call Help Desk and register the
issue/Ticket.
Different companies use different software products to manage SAP
Tickets. Remember this software is not provided by SAP. It is third
party software. There are many software products in the market like
Manage Now et c. You can call these software products as tools.
All tools will provide the common attributes which are listed below-
1) Every user will be provided with user name and password to enter
into the tool
2) We can see the tickets assigned for a particular user name.
3) You can list all open tickets by giving the Date Range
4) You can list all closed tickets by giving the Date Range
5) You can list out all the open tickets assigned for an User
6) You can list out all the closed tickets assigned for an User
7) You can see the description of the Ticket, by entering the Ticket
Number. You can see who had raised the Ticket, what is the problem.
What is the severity of the Ticket?
There are lot many other attributes like you can transfer the Ticket
to another user etc.
What is the severity of the problem Ticket?
When a Ticket is raised, it will be given severity. There are
following severities. It may vary from company to company.
Severity 1
Severity 2
Severity 3
Severity 4
The severity will be decided based on the business critical impacts.
If there is large impact on the business it
will be given 1 severity, if it is having least impact then it will be given 4.
Severity 1 problem tickets should be solved in 8 hours.
Severity 2 problem ticket should be solved in 16 hours.
Severity 3 problem ticket should be solved in 15 working days.
Severity 4 problem ticket should be solved in 30 working days.
Again the no of days may vary from one company to another.
All these things will be decided when giving the contract to the IT
company. The agreement is called as "SLA".
SLA stands for Service Level Agreement.
What happens if a particular ticket is not solved by the IT company
according to the SLA/Contract?
The Customer imposes fine on IT company as per the contract/SLA.
Errors in Extraction
1) RFC connection lost.
2) Invalid characters while loading.
3) ALEREMOTE user is locked.
4) Lower case letters not allowed.
5) While loading the data i am getting messeage that 'Record
the field mentioned in the errror message is not mapped to any
infoboject in the transfer rule.
6) object locked.
7) "Non-updated Idocs found in Source System".
8) While loading master data, one of the datapackage has a red light
error message:
Master data/text of characteristic ZCUSTSAL already deleted
1)extraction job aborted in r3
2) request couldnt be activated because theres another request in the
psa with a smaller sid
3) repeat of last delta not possible
4) datasource not replicated
5) datasource/transfer structure not active
Issues faced during the implementation :
1. Slippage of milestones
2. Incorrect or wrong design
3. Reporting format problems
4. Data not matching or reconciling problems
5. Issues discovered during testing leading to redesign
6. Performance issues
7. Requirements misinterpretation
9)check the data same in source system and target system ( i mean
suppose u are extarcting from r/3 after loading check ur data r/3 and
bw same or not.
10)that is abap code, i didnt understand ur question properly.
11)
12) generic extarction, if ur businees contect satisfy ur requirement
u go for generic, suppose u need data from different tables go generic
with view with 1:1 relation 1:M relation for function module.
13)v3 update back groud job is in lo
14)its superior info object, u can find this in master data tab .
15)
16)tuning we will go for improve query performance (compression,
aggregates, partation, index, rollup, precalculated web tneplates.)
17) rsa7(check with some one)
18)bw statics for find data base time and olap time and frontend
time(based on u can improve query performance create like aggra comp ,
indices etc..)
19) direct chain only one chain , meta chain if u have more than one chains
load errors u can solve manually, other than load errors u can wait
right click and repeat.
20)
21) u cn cteate other cube and traansfer, but data space waste.(bec
structures will be deffi)
22) u mean data source enhancement.or not(let me know)
23)rsap0001( for customer exit variables) 001 for transaction data 001
attributes, 003 text 004 hierchies.
24)web application design , its like same bex, but report will execute
in browser.
25)
26) arrangement of process are called process type and we can use
varient and start process for back ground jobs.
Don't forget to asign points
regards
ravish

Let me know the functionality & Procedure involved in supporting project

Hi anybody pls let me know how many types of projects r there in sap and give me the brief introduction for supporting project
thanks in advance

Hi,
There are 3 Types of Projects.
1.Implementation
2.Support
3.Upgradation.
Plz go through this u understand the types of projects and differences.
Difference between implementation, support & upgradation projects and the role of ABAPer in each of them
SAP Implementation:
SAP Implementation is the whole of processes that defines a complete method to
implement SAP software in an organization. It is based on best practices and case studies from various literature sources and presents a collection of processes and products that make up a complete implementation method to allow any organization to plan and execute the implementation of SAP (ERP) software. The SAP implementation process is made up out of four main phases, i.e. the project preparation where a vision of the future-state of the SAP solution is being created, a sizing and blueprinting phase where the solution stack is created and training is being performed, a functional development phase and finally a final preparation phase, when the last tests are being performed before the actual go live.
ABAP Developer Role is to prepare the Technical Specification (based on a Functional Specification given by a Functional Consultant), build the code, Review the code and finally to prepare the Unit Test Cases. Sometimes ABAPer may be asked to do a technical research for an optimal solution.
SAP Support:
After a go live, the application needs a maintenance/support to resolve the issues/tickets raised by the users when using the application. Ticket is like a request for changes/bug fixing or a request for a new ABAP Developer Role includes bug fixing/change the existing code due to new requirements/build a new code etc.
SAP Upgrade:
SAP Upgrade is nothing but upgrading the software with a superior version which has got more advantages when compared to the earlier version.
ABAP Developer Role is to go through transactions SPAU/SPDD to compare the old and new version of the change and finally need to activate the relevant one. Some times might need to work on SAP notes too.
Reward if Helpful.
Regards,
Padmam.

Support projects

Hi guys,
Could u plz tell me how exactly the support project works.i mean how we get the tickets and in wat form the problem will be enclosed in dat ticket ..and any approval in case..how to resolve in case if we need to contcat client..how could we do this..in detail..
Points wud definetly be awrded for the right one..
plz guys..very urget,,

Hi,
SAP Implementation: SAP Implementation is the whole of processes that defines a complete method to
implement SAP software in an organization. It is based on best practices and case studies from various
literature sources and presents a collection of processes and products that make up a complete
implementation method to allow any organization to plan and execute the implementation of SAP (ERP)
software.The SAP implementation process is made up out of four main phases, i.e. the project preparation
where a vision of the future-state of the SAP solution is being created, a sizing and blueprinting phase
where the solution stack is created and training is being performed, a functional development phase and
finally a final preparation phase, when the last tests are being performed before the actual go live.
ABAP Developer Role is to prepare the Technical Specification (based on a Functional Specification given
by a Functional Consultant), build the code, Review the code and finally to prepare the Unit Test Cases.
Sometimes ABAPer may be asked to do a technical research for an optimal solution.
SAP Support: After a go live, the application needs a maintenance/support to resolve the issues/tickets raised by the users when using the application.Ticket is like a request for changes/bug fixing or a request for a new
ABAP Developer Role includes bug fixing/change the existing code due to new requirements/build a new code etc.
SAP Upgrade: SAP Upgrade is nothing but upgrading the software with a superior version which has got more advantages when compared to the earlier version.
ABAP Developer Role is to go through transactions SPAU/SPDD to compare the old and new version of the change and finally need to activate the relevant one.Some times might need to work on SAP notes too.
Reward points
Regards

Production Support for Multiple BI roll-outs

Hello BI Experts,
This might be more of an administrative question, but I will need inputs from Developer's perspective.
We are having 2 implemenation projects going on at the moment. They are sharing same ECC 6.0 & BI 7.0 landscape.
But as the 2 projects "Go-live" timings do not match, we will be having separate "Production Support" landscape for ECC containing separate DEV & QA system which will be used for Post Go-live production fixes.
So there will be 2 DEVs & 2 QAs for ECC & One Production system. At a time, only one QA will be connected to Prodution.
Do we need similar landscape for BI 7.0 or same DEV BI 7.0 can talk with 2 DEVs ECC 6.0 and same QA BI 7.0 can talk with 2 QA ECC 6.0 ?
What are the complexities of one QA BI talking with 2 QA R/3 source systems ??
Thanks,
Bhushan
P.S. We have SAP MDM 5.5 implemented in our landscape which manages master data.

Thanks Ramesh for the reply.
I agree with you it is not complicated from Basis perspective to create RFCs & source system connections.
I would like to know how complicated it would be for BI Developers to manage data coming from 2 very similar ECC6.0 systems and move it across to Production without trouble.
How will they distinguish which objects are of Production support & which objects belong to current development project ?
How we can guarantee that none of the "non-production object"(which is meant for development or prototype) moves to production via some "production-fix" transport ?
Thanks,
Bhushan

ABAP KT TEMPLATE Production support project

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