ABAP smart forms integration with CRM

Hi
As our ABAPers created their smartforms, now i need to integrate there designed smartforms with our CRM server. How to do it, what is the procedure...???
To do this process i worked on this following area. That is i went into Content Management in that we have Define Document Template Profile, and Next assign Document Template Profile to Application and Finally Assign Transaction Types to Templates for Folder and Doc. Template Profiles.
Here in Application the ABAPers created Z type smartforms are not displaying in that only Standard Application is displaying. So i need the link here i want to see their forms in Application. How it comes here....??????
If i get here their smartforms in Application , my problem is solved , from here i can put it in my Transaction Type.
Early reply will be Appreciated.
Regards
S.Bethi

Hi Santosh
You may benefit from this link Re: To replace standard smartform by a custom form, to be used in PRINT PREVIEW
I have been looking for this problem as well, I have followed the configuration steps by copying from standard configuration however I cannot get the print out. I got an error message like " No manual print actions found"
Do you managed this issue?
Thanks
Mehmet

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Web form integration in CRM

Hi All,
Can i request for any infomraion on web form integration with CRM?
Kind Regards.

Hi thomas
CRM processes Web forms much the same as regular emails. Logically there are 3 parts for Webform to CRM integration:
a) External web application: This is the application hosting the web form page.
b) Webform to Email conversion: The external application needs to convert the web form data to an email and send to CRM.
c) Webform fact gathering service (CRM): The webform fact gathering service analyzes the email structure extracts relevant information and adds this to factbase. This information may be used during rule evaluation or for other purpose.
To facilitate processing of Web forms, the external application first converts Web-form data into standard email format (i.e., SMTP) with an XML attachment. As a convention, you must name the Web form WEBFORM.XML.
Technologies such as Sun JavaMail or Microsoft ASP.NET can perform the conversion as long as the resulting email contains an attached XML document with the following mandatory tags:
1. name of the Web form
<WEBFORM_ID> </WEBFORM_ID>
2. ID of Web form email address as defined in the CRM system; determines the u201CFromu201D email address
<WEBFORM_ACCOUNT> </WEBFORM_ACCOUNT>
3. ID of the inbound CRM email address as defined in the CRM system (transaction CRM_ERMS_OUTG_EMAIL)
<ERMS_EMAILID> </ERMS_EMAILID>
u2022 : email address of the individual customer/user
<SENDER> </SENDER>
Let me know if you need further information
Regards
Rupesh Patil

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Hello,
I'm facing prob in triggering web dynpro event onSubmit for Interactive form.
I've created a submit button from web dynpro activex pallete on adobe form (integrated with web dynpro) to send the form as email.
Then in the web dynpro view where this form is embedded i have created an action against onSubmit event and called a method within this.
However, on clicking Submit button this event is not getting triggered.
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Thanks.

Hi,
I am also facing the same problem. i have developed a simple scenario under which user have to input his/her details and on submit button it will be updated to database.
I have tried the above solution but after adopting this solution all the editable fields become non-editable.
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I think ... try this....
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Thanks
Edited by: shailendra2sap on Mar 6, 2009 12:24 PM

Computer Telephone integration with CRM

Hi ,
We have a requirement to integrate existing Interactive Voice Response system,Computer Telephone Integration and Automatic Call Distribution with proposed SAP CRM. In order to integrate them we would like to use third party adapters from companies like AMT,SIEMENS,Genesys etc..
1. Does any one has experience in integrating these tools ?
2. Or is there any other better approach for the integration with CRM?
Thanks for your time.
Sunil

Hi Tony-
I am vinod, working in Accenture, India. I am a genesys engineer, have little knowledge of SAP CRM.
We made a successfull RFC connection to gplus in sm59, then i tried to create a telephony server in sphb, but this connection test failed. Am i going in the right path, or is there any other way to do this.
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I need help in the area of VMS Integration with CRM 5.0 system and the necessary settings for this. Here VMS is going to be the Back-end system for CRM and the Data Flow between CRM and VMS vise versa. We are using IC winclient as a channel for the pre and post sales processes.
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Hi,
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hi All
i want the correct meaning of the following sentence "What is the meaning of ABAP/4 editor integrated with ABAP/4 data dictionary".If any onre knows kindly explain me...
thanks in advance...

Hi,
Abap is programming language in business, data dictionary is kind a interface for editor to retrive from database level to presentation area. its a meta data.
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Reward points if helpful,
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HR Integration with CRM doesn't create employee in CRM

Hello all;
We are using SAP CRM 5.0 SP08 and SAP ECC 6.0. I am trying to setup the HR-CRM integration and did everything that must be done in my opinion. The IDOC is created succesfully from the ERP side via PFAL and BD87 in CRM shows "green" status records for the IDOC but no business partner is created. I read the blog /people/vikash.krishna/blog/2006/10/15/replicating-hr-master-data-part-1 , examined the SAP notes 934372, 312090, 550055 but there is no result. May you please help me in solving the problem?
Best Regards,
Erkan

Hi Erkan
Did you follow all the following steps
Setting up Transfer of Employee (HR Master) from R/3 to CRM
1. Logical system XXX assigned to R/3 client XXX. Logical system YYY assigned to CRM client YYY view through SCC4
2. Create RFC Destination YYY for CRM client YYY in R/3 and
Server ID with user details and client YYY.
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Go to change mode and select Create Model view.
You get a popup. Fill in the details Technical name, short text and validity
Select Add message type from the application tool bar.
Fill in the following details
Model view : HRCRM
Sender logical system : XXX
Receiver logical system : YYY
Message type : HRMD_ABA
Note : Only this message type works for employee transfer.
4.Save the model. From the same screen select the distribution model and from the menu Environment  Generate partner profiles
Dont change anything in the next screen. Simply Execute.
4.Distribute the distribution model HRCRM
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You get a dialog showing the receiver logical system. Execute.
You get a log Model view HRCRM has been created in target system YYY
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Transaction code BD64
The model has got copied. No changes can be made in CRM
6. Generate partner profiles for the distribution model in CRM by selecting
Environment  Generate partner profiles.
In the next screen, do not make any changes and Execute.
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Delta Download Settings
7. So far, the above settings will ensure the initial download. However for any changes / new employees to be transferred, i.e delta changes, changes pointers need to be activated.
In R/3, Transaction code SALE, Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Master Data Distribution  Replication of Modified Data  Activate Change Pointers Generally (BD61)
This activates change pointers globally for all message types.
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Activate change pointer for message type HRMD_ABA
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1 The system uses the number from the general internal interval of the number
 range object BU_PARTNER
2 The system uses the number from a specific internal interval of the object
3 The number is transferred from HR and a prefix is added. In this case, a specific external interval, which must be defined as XX00000000 (upto
XX99999999), is used (where XX denotes any two letters).
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Create a number range ZZ
Transaction code BUC2. Create a grouping of the same ID as that of the number range. Eg. Number range ID : ZZ and grouping ID should also be ZZ
In table T77S0, maintain the following combinations
HRALX-PNUMB = 2
HRALX-PSUBG = ZZ
10. Make the following customizing changes in CRM
Transaction code SM30 : Table T77S0
Group Sem Abbr Value Abbr
HRALX HRAC X Activate HR Integration with CRM
HRALX OBPON ON Activate integration between Business partners and Org Units
HRALX PBPON ON Integration between business partners and employees
HRALX OPROL BUP004 Role definition for org unit Business partner
HRALX PPROL BUP003 Role definition for Employee Business partner
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HRALX PNUMB 2 Number range assignment for Employees
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Transaction code : PA30
12. In R/3 Initial Download : SE38 RHALEINI
Plan version : 01
Object type : P Person (always)
Object ID : Employee ID eg. 1
Receiver Partner no. : YYY
Select further details
You get all the data transfer details
13. In CRM, transaction code PP01 View HR Master objects
You see that the employee 1 has got transferred. To see the corresponding business partner go to the infotype Relationships (the first row)
Screen 2 gives you the business partner ID in CRM
14. Now change the employee master in R/3. Execute program RBDMIDOC in R/3 to send the changes over to CRM
Put message type HRMD_ABA and Execute
15. All subsequent changes in R/3, i.e changing an existing Master or creating a new one goes through directly by program RBDMIDOC.
16. After all employees are transferred to CRM from R/3 only then its safe to execute initial download CUSTOMER_REL
If an Employee responsible 2 is replaced by 3 in the customer master in R/3, then in CRM, the same is not replaced. Only difference that the sales area assignment is no longer there for the replaced employee in transaction BP relationships.
Hope this would help.
Regards,
Rekha Dadwal
You gain a point for every point that you reward. So reward helpful answers generously

Points before taking backup of R3 which is integrated with CRM

Dear Experts,
We have integrated SAP R3 with SAP CRM 6.0.
We are planning to take a backup of Production system(of R3) and load the Master Data into Quality system of R3 (System Refresh).
As we have integrated R3 with CRM , we feel that the system refresh will create issues in CRM system (like large number of inbound queues, GUID errors etc.)
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Also, please provide the necessary steps to be carried out before taking backup of R3 system in an CRM integrated scenario.
Thanks,
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Hi
I am working to create a strategy to backup and restore the productive systems ERP and CRM, they replicate all BP information. Do you found information about the points before taking backup of ERP which is integrated with CRM?
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Hi,
I am working on a BizTalk 2013 integration with CRM 2015 on premise server and currently developing a POC to see how it works. There are quite a few good articles on BizTalk-CRM integration and I am referring them while building this POC. However I thought
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Create a single contact record in CRM from BizTalk.
Update Contact details in CRM like multiple addresses for a single contact.
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I have seen articles using Query and Fetch to get multiple contacts and I really don’t understand it. Is it the only way to get multiple contacts?
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JB

Hi Abhishek,
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https://msdn.microsoft.com/en-us/library/gg328090.aspx#BKMK_RetrievingRecords
Retrieving records
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Smart Form for the CRM Survey

Hi Experts,
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Thanks in Advance,
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Hi, Guru:
I would like to check with you.
I need show a demo to integrate crystal reports with our CRM product.
I know for CRM mobile (mobile system maintenance), we could have this option. however, my requirement is to seek any other options to integrate crystal reports with CRM webclient UI, so just like to check with you if you know how I can start to implement this.
Cheers,
Eric

Hello Eric,
Check
SAP Customizing Implementation Guide -> SAP NetWeaver ® Business Intelligence -> Links to Other Systems -> Crystal Enterprise Integration):
Also,in the following URl you can search for CRYSTAL REPORT.
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Hope this helps!
Regards,
Shanthala Kudva.

Crystal report integration with CRM 7.0

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I would like to check with you.
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Hello Eric,
Check
SAP Customizing Implementation Guide -> SAP NetWeaver ® Business Intelligence -> Links to Other Systems -> Crystal Enterprise Integration):
Also,in the following URl you can search for CRYSTAL REPORT.
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
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Regards,
Shanthala Kudva.

Creating a pop window in smart forms runtime with text entry

Dear Experts,
I Need to Create a pop window ( in run time of smart forms ) in which the user can enter some text and that text needs to be populated in the smart forms ouput.
i know that I can write code inside smart forms to do it.
I dont know when where and what to done to achieve this functionality.
Can any of you help me out in this scenario.
WIth Thanks and Regards
Ravishankar Vembu.

HI
Where u want to call this POPUP.
u can call the popup in INITIALIZATION tab and in PROGRAM LINES also.
eg.. create program lines--> call the FM
data: V_SVAL type sy-ucomm.
CALL FUNCTION 'ACE_POPUP_WITH_4_OPTIONS'
IMPORTING
ANSWER = V_SVAL.
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Please Close this thread.. when u r problem is solved. Reward if Helpful
Regards
Naresh Reddy K

Smart Form problem with address layout

Hello everyone,
I need your help please for a smart form problem. We need the address layout for great britain with street1, street2 etc. but currently street2 is alligned before street1.
We are using the FM ADDRESS_INTO_PRINTFORM (SAP standard address node) and according to the documenation the layout for GB is different as we see it currently.
We have checked the sold-to and all contact persons, they have as country GB and language EN maintained.
In customizing for address screen layout there is nothing chosen (tested to set up Europe, but did not change anything).
For the customizing 'specify my countries...' we have maintained GB as country with the address layout key 006, vehicle country key GB and language key EN.
For the described setting shouldn't there be designed the address in our smart forms according to 006? Anyhting in customizing we missed?
Thanks a lot for your answers.
Torsten

Hi,
Try to use line priority of FM, below is a brief of documentation. You can read it more in FM documentation:
Control Parameters
See also the parameter documentation.
ADDRESS_TYPE - Address type (from 3.0C)
There are three types of address:
Address type '1': addresses of firms or organizations; the address
structure which is used in most SAP applications as 'Address'.
Address type '2': address of a person
Address type '3': work address, usually the address of a contact person
in a company
The default value SPACE for the address type is handled like type '1',
and is needed for the upwards-compatibility of the function module.
Which parameters are used for which address type is explained in the
ADDRESS_TYPE parameter documentation.
The three character "address layout key" of the recipient country (LAND1) controls which of the available country-specific routines is used to format addresses for the country in question. This key is stored in field T005-ADDRS and is entered in Customizing under Global settings -> Set countries -> Define countries, on the detail screen under "Address layout key".
Keys for customer routines in the SAP enhancement SZAD0001 can be
maintained via the transaction SM30 (extended table maintenance),table
name T005A, in the customer name range, and be assigned in country customizing.
The address attributes are passed in the structures ADDRESS1 (type 1), ADDRESS2 (type 2), ADDRESS3 (type 3) or ADRSWA_IN (type SPACE).
NUMBER_OF_LINES (ADRSWA_IN-ANZZL)
The number of lines available for the address layout. If the number of
lines is not sufficient for the complete layout of an address, then
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LINE_PRIORITY (ADRSWA_IN-PRIOR)
If not equal to SPACE, this field overwrites the standard sequence in
which the lines are suppressed if the available number of lines ANZZL is
insufficient.
The standard sequence is defined as follows:
Type 1:   'AP43HRT7I86LC2BS5O'       (GB: 'APRT4327I86CBS5LO')
Type 2:   'APHRT7I86LCBS5O'          (GB: 'PRT7I86CBS5LO')
Type 3:   'APF43HR7I86TLC2BSND5O'    (GB: 'APRT4327I86CBS5LNDIO')
where (if they occupy a line of their own):
A = Title
P = Mandatory empty line 1
F = Function of the contact person in the company
4 = Name 4
3 = Name 3
H = Different city
R = Region
T = District
L = Name of country
C = Postal code
T = District
7 = Street 3 (field STR_SUPPL2)
I = Street 5 (field LOCATION)
8 = Street 4 (field STR_SUPPL3)
6 = Street 2 (field STR_SUPPL1)
L = Country
C = Postal code
2 = Name 2
B = PO Box
S = Street or PO Box
5 = c/o name
N = Name (and title) of a person
D = Department
O = City
Which of these attributes are available for maintenance can vary. All
fields exist in Business Address Services.
STREET_HAS_PRIORITY (ADRSWA_IN-WAREN)
'X': Street has priority over PO Box (delivery address for example)
' ': PO Box has priority over street. This is the default value.
regards,

ABAP smart forms integration with CRM

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