ABAP With CRM

Hi Guys,
I am an ABAP consultant, I am getting lots an lots of requirement which need Abap + CRM , can anyone of you please send some documents regarding CRM, I mean what all is required to learn CRM in ABAP.
Thanks,
Rajeev !!!

SAP CRM
Its a module which focus more on the customer focus and relationships maintained between the customer and the client.It focus more on various channels like Portal,Internet Sales,Telesales,Mobile Sales etc..
.CRM provides us with a 360 degree view of the customer.
2.In R/3 System we have the departmentalised approach and so for example if we need to get an information like "I have a 15 year old customer who likes Red Ferrari" its possible only in CRM and not in ERP.To be more clear,
Check out this link:
http://www.ebusinessteam.com/article.php?search=CRM%20and%20ERP:%20Two%20Worlds%20Apart,%20Two%20Worlds%20Alike
Read following,
3.ERP tries to build basis informational kernel for support of almost all operational and financial corporate process.CRM focuses on ways customers can be directly contacted .CRM can procatively identify and obtain better knowledge of requirement and needs of and successfully respond to the customers preference.
4.CRM is a business strategy supported by numersous system rather than system itself like ERP.New departments like marketing and custgomer interation centers came into play.
Check the below links :
Links to CRM Documentation
Brainstorming Discussion - Links to CRM Documentation
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
/message/1863167#1863167 [original link is broken]
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
CRM material
http://help.sap.com/saphelp_erp2005/helpdata/en/06/4f220a51d173478a0d60f01645d914/frameset.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/6a/0e1d3ba1f2ab13e10000000a11402f/frameset.htm
Regards.

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