ABC and Disney apps no longer working

I have a 3rd generation ATV with the latest software on it (7.0 - 6897.5). I am signed into the ABC and Disney apps using Optimum out of NYC. No matter what video I try to watch, I continually get "An error occurred loading this content. Try again later." I am able to browse all the available content, and get through to each one and press play before getting the error. I've done all sorts of combination attempts to fix, such as replacing the HDMI cables, rebooting, restoring the ATV to factory settings, signing out and back in, and it still fails. Other apps do not, so this is specific to ABC and Disney. I wrote to ABC just now and asked them if there is a problem but not expecting an answer from them.
Has anyone else run into this and has a resolution other than powering on/off or signing out/in?

Hi acurrier,
Welcome to the Apple Support Communities!
It sounds like you have already done some great troubleshooting already on your Apple TV. The information in the article below explains several of the steps you have already completed, including restarting the Apple TV and contacting the content provider. I would recommend reading over this section and making sure that all relevant steps have been completed.
Apple TV: Troubleshooting third-party content providers
If you have playback issues with a content provider's services
In most cases, you can isolate playback issues to your home network, your broadband connection, or a possible outage with a content provider. To see if your issue is affecting multiple services or a specific content provider, try another service. For example, play a movie trailer from the main menu.
If the issue is affecting multiple services on your Apple TV, see how to troubleshoot playback performance.
If the issue is affecting a single content provider on your Apple TV, restart your Apple TV by going to Settings > General > Restart. If the issue continues, you might need to contact the content provider.
Have a great day,
Joe

Similar Messages

  • ABC and Disney apps not working

    I've been trying to access my abc and disney apps on both of my appletv 3s. Each one just hangs at the accessing wheel. They worked just fine until the abc app appeared. I've tried unplugging power and hdmi... Rebooting several times... And even a complete restore to factory settings. Nothing seems to work. Does anyone know a fix for this??????

    I suggest you join the following discussion:
    Can anyone access the 3 Disney Channels on Apple TV?
    Per a Level 5 user Apple will not get involved with sparse threads such as this.  It's the same problem - AppleTV doesn't work with featured programming.  More voices are needed in one single discussion.

  • New software update has cleared my contacts and notes app no longer working

    Help!  I'm traveling and today when I turned on my phone getting off the plane, the s/w updated and all of my contacts are gone.  i use the HTC People app, not google contacts.   Also the Notes application no longer works, and comes up with an error to force close.    Any ideas on reversing the s/w upgrade or getting my contacts back?  Thank you.

    If you were using Verizon's backup assitant you should be able to hit Menu | Settings | Accounts & Sync | add account and select backup assitant and it should prompt you for your pin number and restore your contacts. If you were not your only option for restore would be if you had backup software installed, or if you sync'ed using HTC Sync to outlook or some other program...I wish you the best of luck.

  • I have updated the latest software on my iPhone 4s and now I can no longer open up the iPhone settings from iTunes and certain apps no longer work on the phone itself.

    Anyone else have this problem?

    OMG I just upgraded as well and only my apple pre-installed apps work anything I downloaded wont open. This is a mess. I tried resetting and rebooting and nothing.

  • I have ios 5.1.1. When I sync to iTunes, my purchased apps no longer work. They blink but do not open. The only way I have been able to solve this, is as follows: I delete one of the apps and then re-download and install it. Then, all my apps work.

    My new iPod touch 64 Gig has a problem after syncing with iTunes. My purchased apps no longer work. I touch them and they seem to try to open but they do not.
    The only way I have found to fix this is as follows:
    I delete one of the purchased apps. Then I go to the App Store and re-download and install the same app. After that, all my apps work again.
    Please help.

    Download/install an app is a know possible solution.
    3. Install another app from the App Store
    If all user-installed apps are not launching, it could be an Apple ID authorization issue. Download and install an app that isn't already installed on your device to reset this information.
    Note: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
    Above from Apple's :
    iOS: Troubleshooting applications purchased from the App Store

  • I recently began using reminders in ical and downloaded the iPhone and iPad app. It works great. However, the reminders in ical on the COMPUTER is difficult to work with - thin long column on the right rather than in it's own screen. is there a reminders

    I recently began using reminders in ical and downloaded the iPhone and iPad app. It works great. However, the reminders in ical on the COMPUTER is difficult to work with - thin long column on the right rather than in it's own screen. is there a reminders app for the COMPUTER that is more user friendly?

    sgreenie,
    If you are willing to wait, Apple - OS X Mountain Lion - Inspired by iPad. Made for the Mac explains that a "Reminders" application will be included in the next release of OS X.

  • My ipod app no longer works. Everytime I go to open the ipod app it stays open for a second and then shuts down. I am not able to get anything to play either through the standard ipod controls or the multitasking control panel. I'm sure there will be an u

    my ipod app no longer works. Everytime I go to open the ipod app it stays open for a second and then shuts down. I am not able to get anything to play either through the standard ipod controls or the multitasking control panel. I'm sure there will be an update soon to correct this, i just wanted to see if anyone else was having the same problem.
    wen i open ipod in my iphone ,, it gets stuck ,, and get backs to the menu ,,, and doesnot play anything ,, not video nor song

    If your phone is not officially unlocked by the carrier in the UK, you can not use the phone using another SIM, unless you modify the software or the SIM, which can lead to unexpected results, such as non functioning apps.
    Unauthorized modification of iPhone OS has been a major source of instability, disruption of services, and other issues
    Problems resulting from those modifications can't be discussed in these forums, due to the Terms of Use

  • IPad mini now terrible to use, apple support no help because warranty is up.  All cause by new ios8 update, wifi issues, many apps no longer work, apps that do work now crash regularly and sometimes take several instances and reboots to even open.

    IPad mini now terrible to use, apple support no help because warranty is up.  All cause by new ios8 update, wifi issues, many apps no longer work, apps that do work now crash regularly and sometimes take several instances and reboots to even open.

    need help uninstalling ios8 and going back to 7 where things worked please.

  • My alarm clock and other apps no longer play any sound. My ringer stills works, so what is causing that?

    My alarm clock and other apps no longer play any sound. Ringer is still working and i can not find any settings that are turning off the sound. What could cause this?

    I know for a fact apple doesn't want carriers fixing their phones. My carrier even warned me that they can't fix the phones only apple stores can fix them. Well guess what I just wasted my whole day by driving to an apple store they "fixed" my phone I got home and it started doing the same **** things they didn't fix **** now I have to waste even more time by finding a ups store to ship my phone to apple so that means I'm going to be out of a phone for over a week because they never fixed it or replaced it like they should have. I'm so upset with apple that if this new phone does the same things were dropping apple and are going to samsung. I wasted 4 hours driving and $40 in gas and 6 hours of my time for nothing. Apple needs to put in more store around the country if their not going to let the carriers fix the phones them selves.

  • Brand new IPOD Touch Apps no longer work after upgrading software

    I got a Ipod touch for my wife Today at Wal-Mart. I brought it home, connected to wifi and downloaded some apps and also payed for some. They all worked fine. Then I connected to computer to transfer songs. It told me to upgrade the Ipod software so i Did. After it restarted none of the downloaded apps work anymore. I have read MANY MANY MANY discussions on this and there is no fix. I am not wiping out all the songs and reload everything all over again. It will take forever. My wifes BD is Friday and this is making me so mad after I just dropped $300 on this thing. APPLE!!! Where is the fix? I deleted the apps and reinstalled they still don't work. Anybody got this figured out? I am getting ready to get my money back and tell everyone to avoid buying ipod until they get this upgrade bug fixed.
    Message was edited by: 2009 IPOD TOUCH

    I have the same problem. Brand new two days ago. I synched the touch with Itunes but wasn't hooked up to the internet at the time so didn't do the software upgrade right away. Then I downloaded about a dozen apps (free and paid) with wifi directly to the touch. They all worked fine. Then I plugged it back in to Itunes and had it upgrade it to 3.1.2. It locked up Itunes several times since then and the downloaded apps no longer work (they start to open then disappear).
    The problem is, no one is listening to this problem (including Anna above)! Everyone says "just do a hard reboot, or restore to factory settings, reload the apps, etc." I've tried all the standard troubleshooting but none of it fixes this. It sure seems to me this is a problem with 3.1.2 but Apple isn't helping out here. Where are you APPLE? Use some of those outrageous profits you're making to fix the problem you have created. Here's $300 of my hard earned dollars pretty much down the drain.
    Message was edited by: IPatronius

  • Some apps no longer work with Facebook on my 5s

    Some of my apps no longer work with Facebook. They work fine on my iPod Touch but not on my 5s. Anyone know how to fix this issue?

        YoAshnish,
    Let's take a look! Verizon Wireless is not authorized to directly troubleshoot 3rd party apps, but have you tried uninstalling and reinstalling facebook?  What applications are having trouble working with Facebook?  Let us know if we can be of any further assistance.
    TrevorC_VZW
    Follow us on Twitter @VZWSupport

  • ITunes Toolbar mini-App no longer works in latest 10.0.1 upgrade

    Has anyone else found a way around the issue of the iTunes Toolbar mini-App that lives in the Windows Taskbar no longer responding to anything (can't seem to use any of the buttons or expand into the full app) with the latest 10.0.1 upgrade? The only way I have found to now stop iTunes is to go and kill the process (not cool!). If you like using the iTunes Toolbar mini-App I seriously recommend waiting for 10.0.2 and stay with 10.0 for the meantime.

    Did you check your security settings & trusted locations to ensure that the URL is on a trusted site??
    From: Adobe Forums <[email protected]<mailto:[email protected]>>
    Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
    Date: Tue, 18 Oct 2011 13:36:13 -0700
    To: Leonard Rosenthol <[email protected]<mailto:[email protected]>>
    Subject: FDF no longer works in Reader 10.1.1. Worked in 9.x and previous
    FDF no longer works in Reader 10.1.1. Worked in 9.x and previous
    created by daniel11223344<http://forums.adobe.com/people/daniel11223344> in PDF Language and Specifications - View the full discussion<http://forums.adobe.com/message/3978319#3978319

  • 4th gen touch and iTunes Match no longer works

    I have a 4th gen touch, and iTunes Match no longer works - I choose it in settings, and it just turns itself off a few seconds later - it worked before, and I had to restore the iPod, and it doesn't work any more.

    Hi randy_m,
    If you are having issues with your iPod touch turning off iTunes Match unexpectedly, you may want to try some things to troubleshoot.
    First, quit all running applications and test again -
    Force an app to close in iOS
    Next, I would try restarting and if needed resetting the iPod -
    Restart or reset your iPhone, iPad, or iPod touch
    If the issue is still present, you may want to restore the iPod as a new device -
    How to erase your iOS device and then set it up as a new device or restore it from backups.
    Thanks for using Apple Support Communities.
    Best,
    Brett L  

  • Numbers 09 and Pages 09 no longer work after 10.6.5 update

    I have the last version of iWork 09. After the 10.6.5. update Numbers 09 and Pages 09 no longer work.
    Keynote 09 is fine.
    Both Numbers 09 and Pages 09 open, the window for choosing a template also opens.
    I am not able to choose a template. Waited for several minutes ... no chance.
    Removed the software, re-installed from DVD, updated to the latest version ... this did not solve the problem. Contacted Apple support , went through many steps with no success.
    Were you able to use Numbers 09 and Pages 09 after recent Mac OS X update ?
    Any ideas what I could do ?
    Thank you for help!

    May you try to run the applications from an other user account ?
    If they behave flawlessly, the culprit is in your original user account.
    In such case, it's often one or several preferences files which are corrupted.
    Try to
    quit the applications,
    move the preferences files :
    <startupVolume>:Users:<yourAccount>:Library:Preferences:com.apple.iWork.Numbers. plist
    <startupVolume>:Users:<yourAccount>:Library:Preferences:com.apple.iWork.Pages.pl ist
    to the desktop
    restart the apps.
    If they behave flawlessly, you know the culprits. Trash them.
    Yvan KOENIG (VALLAURIS, France) dimanche 14 novembre 2010 19:34:52

  • You Tube App no longer working iPad1 Workaround loses all my saved favorites Why?

    Hi everyone!
    The default youtube app on my iPad1, IOS 5.1.1 stopped working about a week ago, presenting "cannot connect to You Tube " as the only Error message.  No Explanation.. no choices... . It shows a sign in screen, no data can be accepted as it says it "cannot connect to You Tube".
    I tried contacting You Tube by various means.  Almost impossible to get through.  I got a phone number.  But they had overload for a week or two now, so saying call back at another time for the "You Tube" choice 3.  Now it says Choice 5 for You Tube questions and a recorded message (no possibility to speak to a human) directs us to go to "You Tube" .com / support.  No help there...  old old connection problems solved back in 2009 and iPods, iPhones  NO iPads at all...  Frustrated...I left that avenue.
    I went to this Help Forum called reddit (before I realized they stole your apple logo) but their answers said to try using the Internet version of You Tube to get around this problem.  So I managed to get the You Tube "mobile" connection on the web to work instead.
    BUT!  All my saved/favorites from the iPad 1  are missing!
    Instead there is a hodgepodge of various You Tubes I've views on other computer devices I've used to access the web from the same ISP, but NOT the sign in /log in for the iPad1!
    How to get my old iPad login working again for all of my favorite You Tube (mostly valuable computer tutorials?  Mostly they are on how to use various apps on the iPad that would take long time or "forever" to search again to get back.
    How to get all my years (five!!) of saved favorite You Tubes  I carry with me on the iPad back again?  (I can't carry a desktop computer around, right?).
    What is going on here?? 
    Does anyone else experience this problem?
    The initial question here came up empty as no one on Apple Community has asked this question before!  Does that mean I'm the only one here asking about the You Tube App on the Apple Community?
    Thank you for reading my long trial and error in trying to repair this issue.
    iPad_Help

    From what I have been reading on other sites, the app stopoed working when the iPhone 4S was released since it includes Siri. If you look at the box on the right of this thread, you will see other threads just like this one on how the app no longer works.

Maybe you are looking for