Ability to actually download and print in pdf after purchase

I purchased yesterday the ability to turn word/excel documents to pdf.  I can turn the documents no problem but then they are refusing to download.  Also when I try to put the desktop print icon on it will not let me into the screen to log into the service after installing.  Any ideas on what I am doing wrong gratefully received!

Hi Pat,
Correct me if i'm wrong here. What I understand is you have purchased Adobe PDF Pack subscription which would help you in converting documents into PDFs and vice versa. I suppose you are using Adobe Reader for the conversion.
Now, once you converted the document it would show a option on the right hand side to download the file on the local drive. Is it giving you any error there.
If yes, kindly let me know the error message.
Secondly, you can try logging in to http://files.acrobat.com with your credentials and check for your file there. You can download your file from there and save it on your local machine.
I would wait for your response.
Regards,
~Pranav

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