Ability to link directly to a specific portion of text, not a page view or zoomed view

Adobe Acrobat XI Pro - it is still a pdf editor according to the description Adobe has on its product description pages.
So why is it so clunky to create a basic link to a specific sentence or paragraph?
This feature works seamlessly in Word. Yes, in Acrobat you can link to a general page destination, and you can blow that view up to show it - but that just looks weird when the reader is suddenly confronted with zoomed in text as he or she is browsing a file I send and clicks the link I created. It breaks the reading flow.
Some detail of what I mean:
I send a pdf to a customer. I created it from Word. I have a header - I want to link it to a specific sentence further in the document. The customer clicks the link and suddenly his eyes pop out of his head as I have had to expand the page view with my link so that he sees it straight away. Or I choose not to expand the view and instead when he clicks the link he sees a whole page. Now he has to browse through the entire page to find what I want him to see - not very good for keeping a customer happy.
This seems to be such a simple feature to add that I am disappointed Acrobat doesn't offer it.
Please - whatever the nature of the beast that you developers think this product is, some features are kind of basic and important still. This is one of them and it is painful that it is still absent.
PS: I have a feeling that this feature as I described it once existed, long ago. I used to receive help files for software and am nearly certain I was able way back then to click to specific paragraphs.

The ISO32000 PDF standard says that a bookmark or link must point to a 'destination', which are defined by page numbers, zoom levels and x/y coordinates. They cannot refer to a position within text or other content.

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