Able to locate wifi but cannot connect to any access point, able to locate wifi but cannot connect to any access point
IPod touch G3 won't connect to any wireless network. The device can locate and recognize all the networks around including signal strenght and whether or not they are secured. If the networks are secured a password is prompted for as expected. Still the message: "Unable to join the network "[network name]"" is displayed. I've been researching this for a while now with no luck. Here's what I've tried:
Verified wifi is on
Verified wifi password
Reset network settings on IPod
Reset all settings on IPod
Updated to latest iOS release
Restored to the earliest release possible iOS
Complete wipe and setup as new iPod Touch
Reset wireless router
Verified other iDevices can connect to the Wifi (MacBook, second iPod Touch (G3), Iphone, etc.)
Tested on additional wireless (public) networks around town
Verified WPA is active and works with iPod Touch
Manually entered all IP settings for specific wireless network (dns, subnet, ip, etc.)
None of the above have produced anything than the original error: "Unable to join the network "[network name]""
You did an excellent job at troubleshooting and telling us what you did. My only suggestion is to make an appointment at the Genius Bar of an Apple store since you covered all the items that I wold suggest.
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i have an ipod touch and for some reason cannot connect to itunes store. I have full wifi and can get on my safari and was able to update my apps before. I can still get apps but when i try to update it says cannot connect to itunes store. Some1 help!
See these previous dicussions:
App Store Updates (but only Updates)...: Apple Support Communities
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I cannot access my Apple TV in WiFi mode. I have used it previously, but it keeps saying it is not connected to the network. My broadband is running. I was able to access Apple TV using an Ethernet cable. I have entered the wireless password as confirmed by my ISP without any success.
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i am trying to connect to my friend's wifi, i have a very strong signal indicated on my ipad, but cannot connect to the internet. Yesterday i connected without any problem, can anybody tell me why i cannot connect today?
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
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iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
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How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Hello! I am trying to sync my iPhone 4 to my iTunes. My phone is connected to my computer, (was able to import pics) but I cannot manage my apps or music in iTunes. I ran diagnostics and it says 'no iPhone found'. It then takes me to Apple Support that says:
The device cannot be restored in iTunes.
An exclamation point, question mark, plug symbol, or "X" appears next to the device's entry in Device Manager.
During an update or restore, the device may no longer be recognized by iTunes
HELP!Hello, Shandey.
Thank you for visiting Apple Support Communities.
With the symptoms you described, try the step in the article below. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > If the device is not recognized while in Recovery Mode and If you see two "Apple Mobile Device (Recovery Mode)" entries with exclamation marks on them. Then select the appropriate operating system that you are using.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Cheers,
Jason H. -
hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!please help!
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Was able to create guest network but when I try to access guest network to test it, I cannot connect. I tried iPad and iPhone.
The Guest Network feature will not function correctly if the AirPort Exteme is configured in Bridge Mode.
But unfortunately, Bridge Mode is the correct setting if you have the AirPort Extreme connected to a modem/router or gateway type of device.
So, is the AirPort Extreme configured in Bridge Mode as illustrated above?
Can you provide the make and model number of the device that you might call your "modem"? -
Friends with their own ipads connected to my router experience similar non-availability of updated "My Location" when in my home.
So it seems to be a router issue rather than an iPad issue. However I have seen comment elsewhere that it may be because Apple's location database does not have my router location listed. I have no idea how authoritative a response this was, or simply a guess, and wonder if Apple themselves have confirmed this as an issue for them to address. If there are piles of routers out there which Apple don't recxognize the location of, it seems rather pointless a facility!
If anyone has resolved the problem by switching their routers to a different make/model I would be interested in their feedback.If you have the WiFi-only iPad your location is determined by the location of nearby WiFi routers. The WiFi-only iPad does not have GPS. Without GPS location-finding is done by using a Apple location database which contains the MAC addresses of routers and their physical location. A MAC address is a unique number which is built-in to all network devices when manufactured. The Apple database is built and updated by Apple GPS-enabled devices (primarily iPhones) actually seeing your router and then adding/updating the router's location in the database.
Bottom line: Your Router is probably not yet in the Apple location database. It hasn't been seen yet and added to the database. Without this your iPad cannot be located. Unfortunately, there is no way for users to request information to be added to Apple's database. -
I cannot send or receive text messages to my family which are all connected to my bill. We were are able to text and recieve before but now it has stopped working. We are able to text and recieve from other people outside our billing group. Please help.
Each of you needs a unique Apple ID for messaging, Facetime & iCloud.
Go to appleid.apple.com to create new Apple IDs.
Also:
How to change the Apple ID on my iOS Device
Settings > iTunes & App stores.
Tap your AppleID, sign out then sign back in with new AppleID.
Settings > Facetime.
Tap your AppleID, sign out then sign back in with new AppleID.
Settings > Messages.
Turn off iMessages then turn it back on with new AppleID.
Settings > iCloud.
Delete the account then turn it back on with new AppleID. -
During iTunes update on my pc, my iPhone was connected to pc via usb & was syncing, suddenly my iPhone stopped connecting to wifi and cannot activate. I cannot access iPhone data as it says connect to iTunes to activate but cannot connect. How do i connect to iTunes to activate iPhone as iPhone cannot connect to WiFi or any other network
Please how do i reactivate iPhone?Hello DadiPrince,
The following article contains information beneficial to getting your iPhone back into normal working order.
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/TS3424
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
All the best,
Allen -
My Ipad2 has messages in App Store that says I have 22 updates. When I chose to update any of those 22 I receive this message "Cannot Connect to Itunes Store". I am able to make new purchase or free downloads but no updates.
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
My wifi works fine and I can access the store fine, but when I try to install an app, I get the message "cannot connect to iTunes store"
I am guessing there is an issue with the store right now considering so many people are having the same problem on different platforms. I can't access it with my iPod Touch 4th Gen, yet my wifi is working and I can access the internet using other apps, but when I go to update a couple of apps from the iPod, I get the same error message after I try to sign in to the store.
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I recently got an IPad 2 and when I first set up the wifi connection the safari and facebook worked but suddenly whenever I attempt to get onto facebook it says Unable to connect and whenever I go on safari it says I am not connected to the internet. yet when I go on settings-- Wi-fi The network I should be cnnected with is ticked and it says I have connection, but once i try to go on the internet I have the same problem. Is there a way I can solve this by resetting or do I need to go into the apple shop to get it sorted. Any help? Thanks.
I recently got an IPad 2 and when I first set up the wifi connection the safari and facebook worked but suddenly whenever I attempt to get onto facebook it says Unable to connect and whenever I go on safari it says I am not connected to the internet. yet when I go on settings-- Wi-fi The network I should be cnnected with is ticked and it says I have connection, but once i try to go on the internet I have the same problem. Is there a way I can solve this by resetting or do I need to go into the apple shop to get it sorted. Any help? Thanks.
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I installed Nokia PC Suite software including a music player. I opened iTunes so that I could transfer music to my mobile phone. My iTunes response was that it could not locate my music files. So, I uninstalled all of my Nokia software, and restarted iTunes. My music list comes up, but when I try to play a tune, I get the message that iTunes cannot locate my music files, and asks me if I want to locate them. When I answer, it lets me locate the music one song at a time. How do I get iTunes to "locate" the entire file in one block action?.
Hi Hardrick!
Here is an article that can help you with finding your lost media in iTunes:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden -
I purchased an Ipod touch today and have benn following the install instructions and have rung into a bit of a snag. It keeps saing it cannot connect to the server. I have unsecured wifi in my house. I don't understand? Help.
By following the install instructions I presume that this means that you have installed the latest iTunes on your PC and have connected the iPod Touch to your PC with the USB connection cable that came with the iPod?
You mention WiFi, does this mean that your PC is connected to the internet through WiFi?
Check to see if you have anti-virus or firewall software running on your PC. If so, temporarily disable it while setting up your iPod. Also check to see if a firewall is setup in your router.
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