Abobe CCP installer packages failing with DW040 errors

At my company, we are running into problems with some Creative Cloud installer packages for Mac created with CCP, some of the time.
When installing the package locally from the desktop, the Installer.app fails with this message:
'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'
An example of the Adobe Setup Error.log is attached. It includes:
ERROR: DW040: The product "{C3409B0A-ACE8-11E2-9ED3-A79B9175A9A8}" is not installed. Cannot proceed with the uninstall
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 33 - The product is not installed, cannot uninstall.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...
Similar messages with other product IDs occur appear in the log.
The package that I’m having this issue with was built with the following components:
Bridge CC
InCopy CC
InDesign CC
Illustrator CC
Photoshop CC
Is anyone familiar with this error and is there a way to resolve?
Thanks,
M.K.

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

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content of import_monitor.java :
java version "1.4.2_26"
Java(TM) Platform, Standard Edition for Business (build 1.4.2_26-b03)
Java HotSpot(TM) 64-Bit Server VM (build 1.4.2_26-b03, mixed mode)
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E:\usr\sap\UED\SYS\exe\uc\NTAMD64\R3load.exe: sccsid @(#) $Id: //bas/701_REL/src/R3ld/R3load/R3ldmain.c#5 $ SAP
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DbSl Trace: OCI-call 'OCIServerAttach' failed with rc=12518
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DbSl Trace: OCI-call 'OCIServerAttach' failed with rc=12518
DbSl Trace: CONNECT failed with sql error '12518'
DbSl Trace: OCI-call 'OCIServerAttach' failed with rc=12518
DbSl Trace: CONNECT failed with sql error '12518'
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E:\usr\sap\UED\SYS\exe\uc\NTAMD64\R3load.exe: job finished with 1 error(s)
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Fatal NI connect error 12560, connecting to:
(DESCRIPTION=(ADDRESS=(PROTOCOL=BEQ)(PROGRAM=oracle)(ARGV0=oracleUED)(ARGS='(DESCRIPTION=(LOCAL=YES)(ADDRESS=(PROTOCOL=beq)))'))(CONNECT_DATA=(SID=UED)(CID=(PROGRAM=E:\oracle\UED\102\bin\sqlplus.exe)(HOST=U34SSAPUED)(USER=uedadm))))
VERSION INFORMATION:
     TNS for 64-bit Windows: Version 10.2.0.4.0 - Production
     Oracle Bequeath NT Protocol Adapter for 64-bit Windows: Version 10.2.0.4.0 - Production
Time: 05-JUL-2010 16:19:39
Tracing not turned on.
Tns error struct:
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    TNS-12560: TNS:protocol adapter error
    ns secondary err code: 0
    nt main err code: 530
    TNS-00530: Protocol adapter error
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    nt OS err code: 0
Fatal NI connect error 12518, connecting to:
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VERSION INFORMATION:
     TNS for 64-bit Windows: Version 10.2.0.2.0 - Production
     Windows NT TCP/IP NT Protocol Adapter for 64-bit Windows: Version 10.2.0.2.0 - Production
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Tracing not turned on.
Tns error struct:
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    nt secondary err code: 0
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Best Regards...,

Hi,
TNS-12560: TNS:protocol adapter error
Probably your listener or database is down...
If both are running, just stop the installation and reboot the server.
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ORACLE_HOME
ORACLE_SID
DBSID
Regards.
Rajesh Narkhede

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at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2934)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2740)
at com.sun.jndi.ldap.LdapCtx.c_modifyAttributes(LdapCtx.java:1373)
at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_modifyAttributes(ComponentDirContext.java:235)
at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.modifyAttributes(PartialCompositeDirContext.java:147)
at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.modifyAttributes(PartialCompositeDirContext.java:136)
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at oracle.workspaces.share.util.oid.OIDShareUtil.addMemberToGroup(OIDShareUtil.java:420)
at oracle.workspaces.share.util.oid.OIDShareUtil.addMemberToGroupIgnoreDuplicateMember(OIDShareUtil.java:435)
at oracle.workspaces.install.CwConfigOID.createBackendEntity(CwConfigOID.java:1205)
at oracle.workspaces.install.CwConfigOID.registerBackend(CwConfigOID.java:449)
at oracle.workspaces.install.CwConfig.regBackend(CwConfig.java:320)
at oracle.workspaces.install.CwConfig.run(CwConfig.java:609)
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at com.sun.jndi.ldap.LdapCtx.c_modifyAttributes(LdapCtx.java:1373)
at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_modifyAttributes(ComponentDirContext.java:235)
at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.modifyAttributes(PartialCompositeDirContext.java:147)
at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.modifyAttributes(PartialCompositeDirContext.java:136)
at javax.naming.directory.InitialDirContext.modifyAttributes(InitialDirContext.java:136)
at oracle.workspaces.share.util.oid.OIDShareUtil.setEntryAttribute(OIDShareUtil.java:471)
at oracle.workspaces.share.util.oid.OIDShareUtil.addMemberToGroup(OIDShareUtil.java:420)
at oracle.workspaces.share.util.oid.OIDShareUtil.addMemberToGroupIgnoreDuplicateMember(OIDShareUtil.java:435)
at oracle.workspaces.install.CwConfigOID.createBackendEntity(CwConfigOID.java:1205)
at oracle.workspaces.install.CwConfigOID.registerBackend(CwConfigOID.java:449)
at oracle.workspaces.install.CwConfig.regBackend(CwConfig.java:320)
at oracle.workspaces.install.CwConfig.run(CwConfig.java:609)
at oracle.workspaces.install.CwConfig.main(CwConfig.java:790)
What should i do?
help.
Thanks

closed
Re: Install OCS 10.1.2 Infra DB failed with LDAP: error code 16 on Workspac

Abobe CCP installer packages failing with DW040 errors

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