Abobe Cloud app de-installation (Win 8.1 64bit)

Hi there, I checked LR 5 for an update and ended up with an installed adobe cloud app on my desktop. I just don´t want to be cloud member and want to delete this app. Please tell me what to to do. There is no normal deinstallation process within windows possible

Thank you very much.
I did uninstall Adobe Air, Adobe Reader XI and another Adobe product, rebooted, and after this the installation was possible with no problems!

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Procedures to re-install Creative Cloud apps after from Win 7 to Win 8 Upgrade

I'm planning to upgrade my PC to from Win 7 64 bit to Win 8 64 bit. I currently have Creative Cloud apps installed on the Win 7 PC. I will have to reinstall all apps after the upgrade to Win 8. Before doing the upgrade, should I deactivate all Creative Cloud apps under Win 7 or will the software recognize that I'm on the same PC when I go to re-install my apps? So, same physical PC, but different operating systems.
Thank you

Certainly.
When you install the operating system that you are licensed for, the installer will not require you to manually input a 25 character activation license key.
Any HP notebook manufactured from 2011 has been using the SLP method. That is why you don't see a Microsoft Certificate of Authenticity with the 25 character activation license key anywhere on the notebook.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Creative Cloud app detecting installation of LR on old drive

Recently upgraded my Macbook with a SSD drive (MainDrive) and did a fresh install of 10.9.4 (Mavericks). In the process I moved my old HDD (now SecondaryDrive) to the optical drive. This drive had LR 5 installed but I would prefer a new installation of my new drive. The Creative Cloud app seems to detect Lightroom on the old drive and simply states it is 'up to date'. What is odd, is it did not detect the installation CS5 on the old, now secondary drive.
Without touching my old installation or drive, how can I get the cloud app to simply install a fresh copy of LR on my now main SSD drive? Is there a way to tell the app to only scan the OS drive?
I have tried a few tips such as removing the opm.db file without success. I moved the LR app out of Applications on the SecondaryDrive to the trash, restarted the Creative Cloud app and LR is still found.
I do not want to boot into the other drive and uninstall LR, I feel I really shouldn't have to. Any suggestions?

Just saw the status of LR move from installed to not installed. I was simply in the settings pane of the Cloud app. Very odd.

Adobe Creative Cloud app, Mac OSX, "The Creative Cloud installation is no longer functioning..."

OS: 10.9.4
For about 2+ weeks I've been getting the following message in the Creative Cloud App:
Download Error
The Creative Cloud installation is no longer working
uninstall and download again from http...
I've searched through various discussions and followed every suggestion I had come across, including:
Uninstalled/reinstalled Creative Cloud
Renamed files in the following directories:
~/Library/Applications support/Adobe/OOBE
/Library/Applications support/Adobe/OOBE
~/Library/Applications support/Adobe/AAMUpdater
/Library/Applications support/Adobe/AAMUpdater
Deleted files in above-listed directories.
Checked all network settings including proxy, DNS, etc.
Logged in as myself, I launched Creative Cloud as root (sudo /path/to/app)
Between each step I uninstalled/reinstalled the Creative Cloud app. The logs (in ~/Library/Logs/) don't show any major issues, other than claiming that a preference file can't be read. I tried deleting all preferences related to ACC and the log continued to show the same message.
Any suggestions outside of the standard list of fixes would be most welcome, at this point I'm ready to cancel my CC subscription, I feel Adobe made a big mistake by changing to this format. When it works, it's great, but when it doesn't it causes loss of productivity and immense frustration.

Tried this with no success. Although, your mention of permissions led me to launching Disk Utility and repairing permissions. I then noticed my hard drive had a failing S.M.A.R.T. status. I swapped out the hard drive and restored from Time Machine backup, repaired permissions, uninstalled Creative Cloud, repaired permissions again and removed all files mentioned in my original post. I then reinstalled and: still get the same dang error! This is ridiculously frustrating.

Adobe creative cloud app can't complete the installation

I just downloaded adobe creative cloud app for mac, then i open it, but it can't be completed the download or the installation
this picture
after this step it canceled automatically!!
please any help..

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud app (installer) does not show all installed apps - do I get updates?

Hi,
with the installer, I've installed CC-versions of several apps (InDesign, Lightroom, PS, Premiere etc). They all work as expected, and start registered to me etc.
When I now open the Creative Cloud app, I see only "Photoshop CC" listed under "Your apps".
On the "Home" tab, I only see one activity; namely the update of "Creative Cloud" 12 minutes ago.
1) Do I get upgrades for the other installed apps regardless? (nothing over the last few weeks, at least - been like this for some time)
2) How can I get the installer in sync with installed versions, without reinstalling the individual apps? (takes time, have done it once already, sigh!)
Addl. info;
On my first install, I accidentaly got localized (Norwegian) versions of the apps (due to installer defaulting to OS language/locale, I guess). Locale also affects keyboard shortcuts, and that confused me so much (muscle memory since Photoshop 3), so I had to *reinstall*. (Searched forums, no way to change locale except first change in Creative Cloud installer, then reinstall all apps).
Anyways; I did this, got English versions (with English shortcuts, phew!), and I had the reinstalled apps in the Creative Cloud app for quite some time. At some update, they got lost.
Best regards,
Henrik

Hey Pete,
I'm not sure why Acrobat XI is not recognized. It is on my system. Maybe try uninstalling and reinstalling it.
You can uninstall through the OS
Control Panel > Programs & Features
and then reinstall it through the Creative Cloud app or https://creative.adobe.com/products

Installation fails via Creative Cloud App manager on windows 8 - can't find log

No information given in Creative Cloud App manager.
I click on "Learn More"
and get a window that tells me the following
Installation failed
Errors encountered during installation.(7)
More Information
"More information" is a link/button but clicking it does nothing.
Where are the logs on windows 8?

You can try checking out the logs, at http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
And this might be handy too: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Good luck,

How does one get a clean installation of Cloud apps

I would like to keep Cloud apps entirely separate from my existing Adobe uncloud CS6 and 5 Design and Premium Suites. Found that the Adobe File Manager from the Cloud updates my existing CS6 Suite of products. Just in case I choose not to renew cloud membership or cancel before the end of the year, I really don't want Cloud updates modifying my existing CS6 Suite. Any ideas on getting a clean install.
Also found that it is easier to make a decision soon to cancel my $19+ Student/Teacher membership and perhaps start with a single app--Photoshop at the $9 amount. One can upgrade from that level but I gather one cannot downgrade
Thanks for any help with this. Sharon

I recently downloaded Lr 5 from the Cloud and it did not affect or over-write my already-installed and registered Lr 4.4 Retail.
Both versions are now installed on my HD and do not conflict with each other -- although I am about to remove Lr 4 anyway.
In the same way, if I choose to download ONLY the new CC versions after the 17th, I don't imagine that they will over-write or have any effect on my existing installed and registered CS 6 Retail products?
Or am I wrong to assume that?

Is it possible to download photoshop only? Without the creative cloud app?

Is it possible to download photoshop only? Without the creative cloud app?

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Adobe Creative Cloud Apps "Download Error"

I wonder if anyone can help?
I recently migrated my iMac, which had Creative Cloud setup all fine, to a new iMac. Both run OSX Mavericks.
The new one was having initial problems opening any creative cloud apps that had been migrated over, including CC Manager itself.
I tried uninstalling and re-installing, but no change. I resorted to manually binning all Adobe files and starting again.
This appeared to initially work and I downloaded CC manager, got that running without errors and also downloaded Photoshop without a problem.
However, there was a Photoshop 'Update' available almost immediately which I downloaded and since doing this, I now get an error on the CC Manager's 'Apps' tab.
I have tried the 'Reload Applications' button but that has no effect.
My Photoshop still appears to be working fine but I yet need to download Indesign and Flash and others from CC Manager.
Any ideas?
Thanks in advance for any suggestions.

Did you run the cleaner after uninstalling and before reinstalling?
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Creative Cloud Apps Telling Me I am in Trial Mode. Help!

First time I have had an issue with my Creative Cloud subscription apps. My account is in good standing since May. On a Mac running 10.6.8
As of this morning, when I try opening any of my Creative Cloud apps, I receive a notification saying "Sign In Required" -- We will now register your trial to your Adobe ID.
I installed the most recent updates on Monday, Dec. 17. After installation, I had no problems opening the software.
This morning, I launched Adobe Photoshop CS6 (ver 13.1.0) with no problems. Then, when I went to launch Adobe Illustrator (ver 16.2.0) I received the dialog saying "Sign In Required" for all my apps.
When I click the "sign in" button, it opens the apps in "tryout mode". When I quit and reopen Photoshop, InDesign, Illlustrator there is a window asking me to either license the software, or continue the trial. When I click "License This Software," it tells me sign in is required so I hit "sign in." But this then prompts me for a "serial number" -- which Creative Cloud subscribers don't have. And now all of my software is doing this.
Please...any help would be appreciated!!

Spoke with a very nice gentleman from Adobe Creative Cloud support.
He suggested, when you get to the "Sign In" page, to click "Not my Adobe ID" and it will take you to a page to sign in with your Adobe ID.
This worked!
He said that the recent updates had caused a glitch that was a "known issue."
Hope this helps someone else!

Multiple Issues with Adobe Creative Cloud app.

I'm having multiple issues with the Adobe Creative Cloud app.
1. Neither Photoshop CC nor Prelude CC get past the 47% mark when installing. They constantly give me "Installation Failed" messages. When I click on "Learn More", I'm told that:
"Installation Failed
Errors during Installation.(7)
More Information"
So naturally, I click on More Information to get the following thrown at me (none of which I understand):
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ERROR: 12/01/13 13:16:06:425 | [INFO] | | OOBE | DE | | | | 6076 | ---------- CustomHook_Helperx64 ---- Start ---------- 12/01/13 13:16:06:426 | [ERROR] | | OOBE | DE | | | | 6076 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0 ERROR: System check returned with error : -4 -------------------------------------------------------------------------------------
2. I installed Lightroom 5, then uninstalled it. When I went back to re-install it, the Adobe Creative Cloud app wouldn't let me. It states that my Lightroom 5 is "Up to date" and is in my "Your Apps" section, not in the "Find New Apps" section. I've double checked my Programs and Features in Control Panel, and it's not there. I cleaned my registry, and it's still there. I deleted the "opm.db" file in my OOBE folder, and restarted CC - still nothing.
I've got to say, guys. I'm not very happy with the amount of time I've spent just trying to install programs on my PC. While the plan is for this to be intuitive at some point, it's not very functional at the moment. Any help you can provide me would be amazing - if you can provide it sooner than later, I'd be over the moon.
Thanks.

I fixed it. I fixed it on my own. My journey took over a week (forty hours of back and forths, trial and error, and service!!) and included multiple calls, multiple online chats, unanswered forum posts, Twitter conversations with the Adobe Customer Service team, remote access sessions with Adobe technical teams, and finally this series of emails. In the end, I had to figure it out myself. I'm not happy - not with the time it took, and not with the level service I received based on the urgency that I made clear.
For anyone else that had this issue (or similar), here is what I did to fix it. This may seem excessive, but that's because I didn't know what else to do. Some of these steps may be redundant, or not required... but I wouldn't know because once I saw that it was working, I just kept going.
Anyway, here is the solution I came upon (I'm running Windows 7 64-bit):
1) I uninstalled every single Adobe product (including Flash Player, Acrobat Player, Air, and Digital Editions).
2) I ran the Cleaner Tool (which is not very good) and came across errors in trying to delete certain folders.
3) I restarted my computer in Safe Mode, and logged into Windows 7 under my Administrator account.
4) I manually went into every folder that contained the words "Adobe" and deleted everything. This includes my Program Data folder, my Program Files folders (both x86 and 64-bit), my AppData folders, my Roaming folders, my Temp folders - ANYTHING and EVERYTHING that contained any trace of Adobe, I deleted.
5) I ran Microsoft Disk Cleanup and Piriform CCleaner to clean my registry and temp files.
6) I restarted my computer using the normal boot process and logged into Windows as Administrator.
7) I downloaded the Adobe Creative Cloud installer.
8) I restarted my computer again, and logged into Windows as Administrator.
9) I ran the Creative Cloud installer, and installed Premiere Pro.
10) I restarted my computer again, and logged into Windows as Administrator.
11) I ran the Creative Cloud installer, and installed Photoshop.
12) I restarted my computer again, and logged into Windows as Administrator.
13, 14, 15...) I ran the Creative Cloud installer and installed whatever programs I needed, then I IMMEDIATELY restarted my computer before installing anything else.
Hope this helps. Good luck!

I am trying to reinstall Adobe Creative Cloud app on Windows 8 but it won't initize set up

My hubby acidentally deleted my adobe creative cloud apps and when I tried to redownload Creative Cloud it says it is having problems with it

Hi Amanda
I would suggest to run the Adobe Clean tool to remove the software. Then download the updated CC app manager and reinstall the software
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
https://creative.adobe.com/products/creative-cloud
Thanks
Scott

Adobe Creative Cloud app not displaying already installed apps and can't install new apps Mac OS 10.9

Hi,
I've been using the new Adobe Creative Cloud 2014 for a couple weeks now perfectly fine, until yesterday. I use Photoshop, Illustrator, and After Effects quite extensively. This morning, I opened the Adobe CC app and all but Adobe Acrobat Pro show installed. The other already installed apps have buttons to "install" but clicking this button shows the "Exit Code: 7 - Unable to complete Silent workflow" error in the logs. Ive tried disabling my Sophos antivirus program and restarted several times. The already installed applications themselves seem to function normally, they open and work projects. I've even tried to uninstall one of the already installed programs (Bridge) and it fails to uninstall, saying I need to restart my computer and disengage my anti-virus, which I've done. I've uninstalled and reinstalled the Adobe CC app as well, and have the same result. Help.

So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
This does not work because uninstalling any of these applications does not work. As I stated in the post, the uninstaller for all of my adobe applications (photoshop, bridge, indesign etc) throws the same error each time saying I need to: restart my computer (done) close all applications (done) and disable my antivirus (done, which was fully engaged when I installed the apps originally with no issue) and disable my firewall (done, I don't use one). Not sure what I'm missing on that, plus its a real bummer that I need to reinstall all of my CC apps even if the uninstaller did work because my creative cloud app won't recoginize they've been installed.
Solution 2: Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
This did nothing.
Solution 3: Download and install the latest version of Adobe Creative Cloud desktop app from Creative Cloud for desktop.
This did nothing.
Solution 4: See the steps listed in Solution 1 to remove all installed Adobe Creative software. Once all Adobe Creative software has been removed, use the CS Cleaner Tool to ensure a complete removal. You can find details in Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
This did not do much because I can't uninstall the software to begin with.
What am I missing?

Adobe Creative Cloud app can't update any application

Hello
I have a problem wit update all the installed programs by Adobe Creative Cloud app. After installing all the programs, the have always status up to date (green icon), but that is not true. For another computer that have higher version. Adobe Creative Cloud app it's up to date for Version 1.6.0.393 released on 05/27/2014. All the file and font is sync'd but application not. I have OSX 10.8.5.
Best
Krzysztof

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088

Abobe Cloud app de-installation (Win 8.1 64bit)

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