Abobe Premiere Elements 10 Will Not Open

I checked the forum and could not come up with a solution to my issue. I have a Dell XPS. I loaded Elements 10 via the 2nd disk due to my Windows 7 operating system. When I attempt to open the application, nothing happens. Here are the steps I have taken based on the articles and forum feedback:
Uninstalled and reinstalled the application
Performed Windows Update
Performed driver updates
Performed Disk Clean Up
Performed Defrag
disabled firewall and anitvirus software
I do not get a error message. I have 3GB of physical memory left.
Thank you,

>3GB of physical memory left
I think you may be confused by terms, and I **KNOW** that I am confused by what you wrote
Memory is ram... so how much ram do you have installed, and which version of Windows 7 do you have?
What you wrote "sounds" like you are talking about hard drive space... how many hard drives (you should have 2 for video editing) and how much free space on each?
Glossary of Terms http://forums.adobe.com/message/2276441 to help w/communication

Similar Messages

Adobe premiere Elements 12 will not open editor

I had Adobe Premiere Elements 11 on my laptop and worked fine. Decided to upgrade to Elements 12 and did but version 12 will not open editor, says sign in, I sign in but no editor. Organizer opens and loaded my Photos and videos. I purchased full retail version for download. My laptop runs windows 8.1 and has an Intel Core i5 dual core processor and 4GB ram.

actll
Have you gone to Computer/Manager/Event Viewer/Windows Logs/Applications and looked for error entries that appear to be associated with this problem?
Did you purchase Photoshop Elements 12 as well as Premiere Elements 12, and does Photoshop Elements 12 Full Editor open whereas Premiere Elements 12 will not open to its Expert or Quick workspaces?
You have probably tried it, but can you open to the Premiere Elements workspaces from the Elements Organizer workspace?
More later.
ATR

Premiere Elements 11 will not open Projects

I had to rebuild my Win 7 PC. Now Premiere Elements 11 will not open Projects saying that the file types are not supported. It will not open raw DV files either.

Henry Clayton
Along with Premiere Elements 11 on Windows 7 (presumed 64 bit), do you have the latest version of QuickTime installed? Are you running Premiere Elements 11 as Run As Administrator or from a User Account with Administrative Privileges?
Can you open a new project?
When you rebuilt your Window 7, did the source media that went into the existing projects remain in the same save locations with the same file names as before the rebuild?
How are you opening these project.prel files that I am understanding that you created in version 11 before the Windows 7 rebuild?
What is the nature of these "raw DV files" to which you refer? Are these DV AVI standard or widescreen files from a capture firewire into the Premiere Elements Capture Window?
Let us start here and then we can decide what next.
Thanks.
ATR
Add On...I did not see SG's and your posts until after I had posted mine.

Premiere Elements 12 will not open?

Hey so this just started today. I've been able to edit for the past few months no problem...but today all of a sudden it will not work.
I am running Adobe Premiere Elements 12 on Windows 7. I uninstalled this and re installed it and it still will not work. I bought a copy of this from Best Buy so I have all legit copies of everything. I set it up so it automatically goes into the editor now...and it still wont work. Before I uninstalled everything I would click new project...and that still did nothing today. How do I fix this because I run a partial career through videos and editing them...without that I don't have much.
Also, why is it that when I record through my webcam and screen capture and try to do picture in picture my webcam video unsynchs the audio and video..but when I watch it by itself it's fine? We're talking a good 3-5 second delay between video and audio. I definitely didn't drop this much money on a program to be messing with the quality of my work.

basto slice
Premiere Elements 12 on Windows 7 (assumed 64 bit).
Please look at the troubleshooting for the Premiere Elements 12 Editor will not open which is found in the following blog post
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
And, then let us know if any of it resolves any of your issue.
Please clarify, are you referring to the Edit area monitor playback of video captured (Full Motion) from your webcam with Premiere Elements Add Media/Webcam and WDM selected? Or something else? What is your webcam and what is the recording format? Is the webcam recording with a variable frame rate?
Let us start here and then decide what to do next.
Thank you.
ATR

Adobe premiere elements 12 will not open keeps crashing

I am on a mac using osX 10.8.5 and my program will not open. It just keeps crashing. i have tried shutting down my computer several times but it will not work. The Organizer seems to to work but not the Video editor and it shuts down when i click "new project" any ideas anyone?
i'm on version 12

Hi Jacquima,
Welcome to Adobe Forums.
It seems like Premiere Elements 12 is not activated properly.
Please open the finder window and click on go and choose computer.
Navigate to the below path then
MacHD>Library>Application support>Adobe
Rename the files SLstore and Slcache to Slstore.old and Slcache.old respectively.
Launch Premiere elements 12 again it will prompt you to enter your Adobe id and password and then the serial number.
By following the above steps you will have to reactivate your Adobe products. Make sure you have no other Adobe product.
If you have any other adobe product installed make sure you have the serial number for that.
Thanks

Can anyone tell me why my brand new program, Premiere Elements 13, will not open?

I installed Adobe Photoshop Elements 13 and Premiere Elements 13 last night and it was working. This morning I tried to open the program to play with it some more and it won't open. Any suggestions?

Do you receive any error message codes?
NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.1 update)
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have an orange line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?

Premiere Elements 11 will not open after required restart following the installation

An Adobe support tech assisted me with the installation of Photoshop Elements 11 & Premiere Elements 11 using live chat. Before disconnecting live chat, the tech reminded me to restart my computer before using these two programs. I restarted the computer and Photoshop Elements 11 opens and Premiere Elemenst 11 did not. How can I fix this?

Jeff,
Thanks for helping. I tried going to the link and it offered a few different selections to choose from. I tried them all. The one thing it did do, is had me download the Adobe Support Advisor. This checked for problems which it identifed a few things.
When I click on the underlined link, it took me to a website telling me there was conflict with another adobe program running during the installation. I clicked on the button sending the "package" to adobe for their reference.
I have attempted the whole process over again after going into msconfig and disabling everything in the services tab (with MS items hidden), made sure there was nothing in the startup that was adobe related, and disabled the security. This still had the same outcome - doesn't open up after install.
As directed by the link, I tried to look at the install logs located in :/program files (86)/common files/adobe/installers. This "installers" folder doesn't exist.
Everytime I install this program, it ends telling me the program installed correctly.
Am I following your instructions right? I'm learning as we go.
Let me know,
Thanks!
Larry

Premiere Elements 11 Will not open

I had this same problem with paid version of Premiere Elements 10 for over a year and it never got fixed. Yesterday 2/20/13, the new Premiere Elements 11 Trial was downloaded with the help of a senior Adobe tech, along with Photoshop Elements 11 and CS-6. Both of those work but Premiere still will not start. It shows the opeing splash screen, then gets the familaer Windows notice, "Adobe Premire Elements 11 has stopped working" This is the very same notice I got for a year with version 10, which also never started. When will someone tellme what is going on and how to fix this problem? My 'trial' period ends long before the app ever even runs! HELP!

I answered these by email, I guess it does not work!!
One common cause of PrE (and PrPro too) hanging/crashing on launch is an obsolete video driver. That is the first thing that I would investigate, to get that off the table early on.
What is the make and model of your video card? NVIDIA GeFORCE 7600 GO
What is the number and date of the installed driver? 7.15.10.9804
Is that the latest version from nVidia, or AMD/ATI? YES -2007- No updates since!
If not, download and install the latest from the mfgr's. Web site. That is where I got it! It is the same as the original.
What operating systems are you using? If it's Windows, have you manually gone to Windows Update and downloaded the non-critical updates that don't download automatically? When did you last run Disk Cleanup and Disk Defragmenter? Do you have at least 100 gigs of free space on your C or main drive?
Win7 Ultimate (64bit)
4GB RAM (3 usable) :-/
C Drive has 425GB Free
Storage and scratch disks all external- about 1TB available
Disk Cleanup is run weekly- Done yesterday- Same with Defrag. All disks report 0% defrag-
All needed Windows updates are installed- Critical and optional, other than language packs. Updates checked daily.
You'll need to consider other software on your computer also. The antivirus program you're running, for instance, or if you're running ANY program with the word Norton in its name.
Anything named NORTON or SYMANTEC has been deleted, burned, shredded and the drive it was on smashed, just to be sure. Have not used a Symantec app in 5 years or more! A/V is Microsoft Security Essentials. Spybot run weekly, but is not TSR.
None of this discusses why it ran perfectly on Vista- Also why Cyberlink Power Director 10 has no issues at all!
Please note the spot (screenshot) where it crashes. Could this file it is loading be the problem? It crashes in the same spot every time!
and again...
Why did APE-10 work on Vista but not W7? Why is that a driver problem?
Why does PSE- 10 & 11, CS-6, Lightroom4, and every other Adobe app work just fine?
Why do Cyberlink Power Director 9 &10 work perfectly?
Curiouser and curiouser...
BTW: I have adressed this issue (APE-10) on this forum ongoing for about a year now. I have tried every fix that you gentlemen have offered, to no avail. I have read all the threads provided and used anything pertinent. I had hoped that APE-11 would have resolved the issues I had with APE-10 (like I paid for it, and in NEVER ran on W7) I have sent Belarc reports, logs, error reports, nada, nix, niet, zilch!

Premiere Elements 10 will not open in Windows 7 64-bit

I used it last week with no issues. Today, however, I tried to open it, and after clicking on the New Project button in the welcome screen, nothing happened. It acted like it was opening the program, but then it went from the loading bar to displaying the New Project button again.
Short of reinstalling, I've tried running it as an administrator; I went to the file extension and tried opening the Adobe Premiere Elements.exe, but it thinks I'm running a trial version, when I bought the software and it's already fully installed, and displays a "created using the trial version of Adobe Premiere Elements" across the middle of my videos, which as a video blogger, is not something I really want displayed on my content.
I've never had a problem before this, when I've been using this program for over a year!

I tried it, and it made things worse. It undid the workaround I managed to get with the Adobe Premiere Elements.exe (once I entered the serial number it got rid of the 'created using a free trial version' message... using this uninstalled the Adobe Applications Manager that it needed, and then undid that registration, so I'm concerned now for how many uses my serial number has left)
Still doesn't get the main Adobe Premeire Elements 10.exe to work.

How can I get past dialog box that wants my country/region? Premiere Elements 13 will not open!!!

Cannot get past the country/region dialog box because the list will not allow me to select the United States as the place where I live. The list is too long and no way to get to the bottom to select the United States!!! I can't get into Premiere Element 13.

TNDOGGER888
Thank you for the reply.
Let us start with
1. Is the computer operating system Windows 7, 8, or 8.1 64 bit? If it is and you are installing Premiere Elements 13, then the program files will go by default to Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13 as the default location. If you have a computer that is using other than Windows 7, 8, or 8.1 64 bit, then it will not. Another question is, when your drives were set up, was the SSD drive designated the C drive?
2. From what you wrote, I understood that you were using your installation files or installation disc to install the program, but were getting stopped very early in the installation process because you could not set the country/language. Typically that setting is done while you are starting the installation. One of the early dialog boxes that you get in that process is named Choose Setup Language (or something like that). That is where I believed you could not set the country/language. Is that the place to which you were referring or some place else?
3. You do not need to uninstall Premiere Elements 10 to install and run Premiere Elements 13. Just use one program at a time.
Typically 32 bit applications in a 64 bit computer operating system run in the 32 bit compatibility mode of the 64 bit system. And, these 32 bit applications program files will be in Program Files (x86) Folder. The 64 bit applications program files would be in Program Files. With regard to Premiere Elements 10, some of its files may be found in Program Files and Program Files (x86).
But, the main focus now is getting Premiere Elements 13 installed to the default location on the Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13 during the installation process after you designate the country/language and are given a country dependent NTSC or PAL system with which to work.
From a quick look at 13 installation on Windows 7 64 bit, the first installation dialog that mentions language with country implications is
This is for Premiere Elements 13 on Windows 7 or 8.1 64 bit. Since you say that the United States is further down the list in your case, I suspect this is not the place where you are having problems. Note the default location in this Options dialog. Did you leave that as is or change it to something else?
Are you having these issues when you get to the Sign In dialog or some place else?
Please consider and then let us decide what next.
Many thanks for the follow up. Appreciated.
ATR

Premiere Elements 13 will not open.

I just downloaded Premiere Elements 13 onto a brand new PC running Win7 Ultimate. It hangs in the welcome screen and does not let me choose organize or start a new project. I tried reinstalling and have the same issue. All Win Updates have been installed.

Do you receive any error message codes?
NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.1 update)
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have an orange line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?

My premiere elements 12 will not open in edit mode. it says incompatible display driver

what are the compatible drivers for premiere elements 12 on windows 7 os

1st, What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
2nd, Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Adobe Premiere Elements 13, will not display video picture, audio only. My video format is listed as compatible with Adobe.

Adobe Premiere Elements 13, will not display video picture, audio only. My videois listed as compatible with Adobe.

douglass
On what computer operating system is your Premiere Elements 13 running? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
If not, please do so.
You have not given us enough information with which to help you.
What are the properties of your source file that is presenting in the project with audio but no video?
Quickest way to gain that information is from brand/model/settings of the camera that recorded the video.
I am looking for
video compression
audio compression
frame size
frame rate
interlaced or progressive
file extension
pixel aspect ratio
What does the file's thumbnail look like in Project Assets after it is imported....thumbnail with no image (gray), thumbnail with only an audio icon
within it, or other? On the Timeline, what do you see represented in Video 1....nothing as opposed to Audio 1 where you see the audio portion of
the file?
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1? Are you running the programs as
administrator?
Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
Let us start here. Based on your reply details, we will customize troubleshooting strategy for you.
Thanks.
ATR

Premiere Elements 12 will not allow me to add any more 'Default Text'

Premiere Elements 12 will not allow me to add any more 'Default Text'. Being using it fine up until today! Created over 80 words so far for subtitles but for some reason it wont allow me today!!!

Dave
Thanks for the follow up. Interesting result.
What is the specific Music Score that you used in the Premiere Elements 12/12.1 Mac Soundtrack that was limiting you in the number of words that could be included as text in the project's opened Titler?
Please confirm
a. Working in Expert workspace or Quick workspace?
and
b. Was the 12.1 Update in effect before and after you observed that the Music Score soundtrack removal resolved the issue of number of words limit in the Titler?
and
c. Did the Titler problem exist if you replace the Music Score soundtrack with a non Music Score music file?
and
d. If you moved the Music Score soundtrack to one of the numbered Audio Tracks, did the Titler problem exist?
If you have no Music Score soundtrack in the project, create your title of 80 plus words in the Titler, close the Titler, and then bring the Music
Score soundtrack to the project's Soundtrack, does that strategy work for you?
The above information will help me to think about what happened in your case and give me more insight into how to prevent it happening to
you in future projects.
Thanks.
ATR

Photoshop Elements 10 will not open. I get Error message that says "Runtime Error!" and closes. What do I do?

Help. Photoshop Elements 10 will not open. I get Error message that says "Runtime Error!" and closes. What do I do? What does it mean? I bought Elements 10 at a retail store. It did work for a while.

Hi,
Can you post back with the following.
1. The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
2. The full version of the operating system you are using ( ie Windows 7 32bit ).
Regards,
DP-K
****Click the White thumb to say thanks****
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Abobe Premiere Elements 10 Will Not Open

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