Abobe X Pro needs "additional files to create a pdf..."

Error message:
Additional files will need to be installed to create PDF from this file. You must have Administrator privileges to install these files. Please contact your local system administrator.
1) just an 'ole lady here - on a pc - not a system administrator (though I think have admin rights in windows 7).
The details:
a) had a lenovo small format pc running XP - Acrobat X Pro worked fine on this pc, could create pdfs and fillable forms etc.
b) Just bought a used pc with Windows 7 Enterprise - after a week of issues - duh - I realized X Pro was not working on the new(used) pc, except to let me open a pdf, and even add a text box, or sign or line out a change in a pdf. - that is all it will let me do..
c) I had a purchased CD of Adobe Pro Standard. In 2012, I was able to upgrade it to Adobe X Pro 10, while still on XP, with a digital download, for which I have the registration key.
The X Pro version showing this morning was 10.1.12 (before I uninstalled it, and I assume after various updates).
I've also tried repairing the installation - and selecting the function I need PDFMaker (to work with MS Word) -
I have uninstalled Adobe, and re-installed it, from my old downloaded file the version is 10.0.0
Finally read that I should have deactivated it on the old pc.
Called Support, and they gave me an all new, full version (download) of Adobe X Pro at 5 pm est, and a NEW S/N.
I uninstalled, the old version, ran ccleaner, restarted the pc, installed the new X Pro 10.0.0, used the new s/n and still cannot use Adobe.
Still can't, create a pdf, combine files from word or create a form from a word doc - nada. Also, do not seem to have Adobe Reader anywhere on this pc, either (a good thing from what I've read).
When I was on XP I did not have this problem. Now that I am on Windows 7 Enterprise, I have the problem.
(I am using MS Office 2003 and do plan to update to 2010. Using Google Apps for Work, small business working from home, did not like Office 365 since I am on a MiFi hotspot for internet (country living))
Maybe all of this was more information than you'd want or need... just was not sure what is is causing the conflict/problem.
Feeling out of my depth with this and really need some guidance / help / specific steps to take - Thanks in advance for your help!
Linda

llmaxwell wrote:
Maybe all of this was more information than you'd want or need... just was not sure what is is causing the conflict/problem.
Linda
Actually, it's a breath of fresh air getting all of the info needed to help.
But now the bad news. You're in the forum for Adobe Reader, but you want to post in the Acrobat forum from the sounds of it (many more pro's there for your product).
Here's a link and good luck. Acrobat

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Adobe X Pro - requires additional files to be installed by system administrator...

Error message:
Additional files will need to be installed to create PDF from this file. You must have Administrator privileges to install these files. Please contact your local system administrator.
1) just an 'ole lady here - on a pc - not a system administrator (though I think have admin rights in windows 7).
The details:
a) had a lenovo small format pc running XP - Acrobat X Pro worked fine on this pc, could create pdfs and fillable forms etc.
b) Just bought a used pc with Windows 7 Enterprise - after a week of issues - duh - I realized X Pro was not working on the new(used) pc, except to let me open a pdf, and even add a text box, or sign or line out a change in a pdf. - that is all it will let me do..
c) I had a purchased CD of Adobe Pro Standard. In 2012, I was able to upgrade it to Adobe X Pro 10, while still on XP, with a digital download, for which I have the registration key.
The X Pro version showing this morning was 10.1.12 (before I uninstalled it, and I assume after various updates).
I've also tried repairing the installation - and selecting the function I need PDFMaker (to work with MS Word) -
I have uninstalled Adobe, and re-installed it, from my old downloaded file the version is 10.0.0
Finally read that I should have deactivated it on the old pc.
Called Support, and they gave me an all new, full version (download) of Adobe X Pro at 5 pm est, and a NEW S/N.
I uninstalled, the old version, ran ccleaner, restarted the pc, installed the new X Pro 10.0.0, used the new s/n and still cannot use Adobe.
Still can't, create a pdf, combine files from word or create a form from a word doc - nada. Also, do not seem to have Adobe Reader anywhere on this pc, either (a good thing from what I've read).
When I was on XP I did not have this problem. Now that I am on Windows 7 Enterprise, I have the problem.
(I am using MS Office 2003 and do plan to update to 2010. Using Google Apps for Work, small business working from home, did not like Office 365 since I am on a MiFi hotspot for internet (country living))
Maybe all of this was more information than you'd want or need... just was not sure what is is causing the conflict/problem.
Feeling out of my depth with this and really need some guidance / help / specific steps to take - Thanks in advance for your help!
Linda

Hi Linda,
Please try the steps mentioned below:
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.
Regards,
Rave

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Message was edited by: Onesolo

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