About a Generic Alert Error

Hi to All,
I have installed Oracle DB 10.2.0 and in the Alert Section I have founded some Generic ALert Log Error, like this:
~Errors in file e:\oracle\product\10.2.0\admin\softblue\bdump\softblue_s003_6008.trc:~ORA-07445: exception founded: memory dump [ACCESS_VIOLATION] [_kghfrf+131] [PC:0x603C0C9B] [ADDR:0x683D4AC] [UNABLE_TO_READ] []~~Dump file e:\oracle\product\10.2.0\admin\softblue\bdump\alert_softblue.log
Someone can help me, in order to resolve this error?
Thank You and Best Regards.
Gaetano

ORA 7445 can be a bug. I suggest you search for related docs on Metalink and open an SR.

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But I am getting this alert from SCOM and SCOM has no information about the alert for me to find out what to do - thought that was the point of SCOM to let you know of problems and how to resolve them. :)
The alert is coming from the Error Count Monitor that is part of the Hyper-V Management Pack Extensions (v 4.0.0.0)
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Time Sampled:
09/02/2013 14:08:48
Object Name:
Hyper-V Virtual Storage Device
Counter Name:
Error Count
Instance Name:
c:-clusterstorage-volume1-myvm-virtual
hard disks-MyVM-DATA02.vhdx
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9
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