About changing my security questions' answer, I logged into my apple Id but there is no option of changing that...
about changing my security questions' answer, I logged into my apple Id but there is no option of changing that...
If you can't remember your current answers then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the option to send reset info won't appear, and you won't be able to add one until you can answer 2 of your questions. In which case see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
Similar Messages
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How do I reset my security questions/answers? I tried what apple recommends
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101507) -
HT1918 how do you change your security question answers?
how do you change your security question answers?
go to appleid.apple.com then sign in by clicking 'manage your account' then 'security questions.'That should work unless if you forgot them cuz they need the original qs. if youve forgotten them call apple.thats wat i did and they helped my reset them
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What if you have two questions but you remember your apple ID password? It doesn't give me the option to change my security questions/answers.
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87140) -
How do I change my security question answers if I have forgotten what they were
How do i change my security question answers if I have forgotten what they were?
I can sign in but when I click on change password/security it asks me for questions the answers that I thought I had set up do not match according to them but I can't get in to change them@Dougandborders
Set up or change your security questions
Go to My Apple ID (appleid.apple.com).
Select “Manage your Apple ID” and sign in.
Select “Password and Security” on the left side of the page.
If you already have security questions, you'll be asked to answer them before continuing. Forgot the answers?
Choose your new security questions, then enter the answers.
Add and verify a rescue email address, if that option is available.
Click Save.
About Apple ID security questions - Apple Support -
i have forgotten my security question answers, i have tried to reset them but it keeps saying i need to save changes before i leave the page, i try to but it does nothing. help?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I'm unable to change my security question answers. It keeps asking me for the answers and I don't know the answers. I've reset my password 2x and it still won't let me change the answers. Help!!
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
How do you change your security question answers?
how do you change your security question answers?
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions.
(104040) -
Help me change my security questions.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102456) -
What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
Help I can't remember my security question answers, and my rescue email on your records is no longer a valid email as I no longer work at that organisation. How can I reset my security questions or reset my rescue email?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
How can I change my security questions' answers?
How can I change my security questions' answers?
Apple Care in your country can assist you in resetting the questions.
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HT1725 Is it possible to change my security question answers? I forgot mine completely
Is it possible to change my security question answers? I forgot mine completely
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104382) -
One of my children changed my security questions and email address in my AppleID. Is there a way to recover or change this?
Sure there is: You can ask your child to teach you how to do it, or you can go to this page and learn how to do it yourself.
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hello .. i own i cloud account but i have a problem, because i need to change my security questions, and i want to reset from email, But rescue email is different from my alternate email, because it's my 1st usage for my credit and i can't accomplish it without using the secret question ..please help
Hello, yehyakov.
Thank you for visiting Apple Support Communities.
I understand that you want to reset your security questions for your iCloud account. Here is an article that will provide multiple options to help you with this.
If you forgot the answers to your Apple ID security questions
http://support.apple.com/en-us/HT201485
Cheers,
Jason H.
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