About E-mail account!

Hello,
I just got my cousin's used device. It's not a new one.
I tried to create an account in the e-mail set-up thing, and it required me to write username and password. Obviously, i had no idea so that i tried to create an account.
but it says it already has an account.
So I couldn't make one.
What should I do?

Hi and Welcome to the Forums!
It sounds like you are talking about BIS account credentials (as opposed to email account credentials). As such, you need to ask your cousin -- he/she created BIS credentials and needs to provide them to you. That is, of course, assuming you are attempting to use this BB on the same carrier. If you are changing carriers, then more needs to be done...see this KB and treat the BB as being sold to you. The seller (your cousin) steps are the prerequisite of the buyer (you) steps.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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About E-mail account!

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