"about" menu item in workspace hangs webserver.

We have two workspace instances installed on two servers . We use a Microsoft ISA server to loadbalance between this two servers. If we open the workspace site from the loadbalanced url and we open the menuitem "about"; the workspace server hangs. Only after restarting IIS and workspace windowsserver on the webserver it runs again. Looking at the js file with the menuitem (i thought it is bpm.js) it looks like there is a variable in the menuitem name. This might be the cause. I Hope anyone can provide us with a solution or a lead to look at.

Altough we use Microsoft ISA server as a loadbalancer I doubt if any other loadbalancer (weblogic?) would work fine. Can anyone test this on their OTA environment to see what happens.
By the way it could be related to the fact that a lot of the nl.js files are missing on the workspace server. We have dutch installation (and dutch local) and the webserver is always complaining that its requests for the nl.js files are not fullfilled since the files do not exist.

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    Start menu properties: nothing has changed and search options are enabled.
    Missing items are not hidden, hiding and unhiding does nothing and folder options show hidden files is checked.
    Program data start menu location is indeed empty as well as user app data start menu location
    No group policy's are in place altering start menu items and no group policy changes were made as of recent
    No SCCM packages pushed company wide in last month or pushed individually
    Windows Updates occurred on windows 7 machines only before the issue occurred and computers restarted and the issue surfaced
    System Center Endpoint Protection Antivirus updates and definitions deployed just before the occurrence with windows updates. SCEP def updates happen on all windows boxes to include servers
    Paint.exe was completely missing from system32 folder for some users machines to include my own
    System restore to that morning before restarts or previous day fixes the issue for windows 7 users
    No windows updates were initiated on any servers
    Servers were also affected with windows 7 machines
    About half the users affected had corrupt Microsoft Office 2013 Pro Plus Click to Run installations and for some the system restore did not fix this and we had to re-install office for around 10 users
    SCEP antivirus did not catch any viruses that could cause this, I performed MBAM scans on a handful of machines and didn't find anything either.
    Re-creating start menu shortcuts works
    Happened to two of our companies locations NH and MA, all part of the same domain but different LANS of course. Companies are interconnected by MPLS connection.
    I combed through SCCM to see if anything deployed and found nothing. Currently I have SCUP updates and SCEP updates disabled. I will post a list of Windows Updates that occurred when the issue occurred as well as the SCEP updates. I have read all the threads
    about this types of issues and tried all steps without success. Googling the issue also did not rear results.
    MichaelSpaulding

    Hi,
    I would like to suggest you try these steps to figure out what could be causing this problem.
    1. Run Troubleshooter
    Open the Search and Indexing troubleshooter
    http://windows.microsoft.com/en-US/windows7/Open-the-Search-and-Indexing-troubleshooter
    2. Create a new library and include fewer folders for test purpose. Now search for a file from that folder. See if it works.
    Create a new library
    http://windows.microsoft.com/en-US/windows7/Create-a-new-library
    3. Try to rebuild search indexing. Refer the steps from the following article.
    http://windows.microsoft.com/en-US/windows7/Change-advanced-indexing-options
    Also you may use the System File Checker tool (SFC.exe) to check the issue. The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
    http://support.microsoft.com/kb/929833
    In addition, you may refer to the following Microsoft TechNet article for the Windows Search related Group Policies.
    Group Policy for Windows Search
    http://technet.microsoft.com/en-us/library/cc732491(WS.10).aspx
    Hope it helps.
    Regards,
    Blair Deng
    Blair Deng
    TechNet Community Support

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