About my iTunes account

Att to who may coren I down load a app text me I bought minutes for $1.99 and sounds for .99 my account from text me got delate by mismake I lost my minutes than download the same app text me and bought it again for $1.99 and the sound again I got charge twice can u credit me one charge again Jennie b good day

We are all users here like you. You are not addressing Apple. Please navigate to the Contact Us link at the bottom of this page and contact Apple.
Hope that helps

Similar Messages

  • I got a spam email about my iTunes account, in French

    I got a spam (phishing, really) email about my iTunes account, in French no less.
    To whom do I send it so you can investigate?  I have searched all over apple.com and found nothing

    Per the document:  http://support.apple.com/kb/HT2075 :
    "If you have received a suspicious email, please notify iTunes Customer Support by visiting our website: www.apple.com/support/itunes/store."

  • HT201303 how do i talk to a live person about my itunes account

    How do i talk to live person about my itunes account

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support visit online support site.
    For Mac App Store: Mac App Store Customer Service.
    For iTunes: Apple Support for iTunes - Contact Us

  • I received an email in French saying something about my iTunes account. Is this a known scam?

    I don't know if I should mark it spam. I can't find where to just check in with the Apple folks about these sort of things.

    What does the email say - if you don't speack French then there are sites such as http://translate.google.com and http://www.bing.com/translator which you could copy the text into and get a rought translation of it.
    If the email is something along the lines of 'your account has been suspended, click here to verify it' then it is a phishing attempt - you could forward it to Apple (we are fellow users on here) : [email protected]
    If it says something else ?

  • HT201413 What is the phone number to call to talk to someone about my iTunes account? I'm having problems trying to buy stuff

    I need a phone number to call someone about fixing my iTunes account

    There is no phone number.
    You have to contact them like everyone else.
    Click Support at the top of this page, then click the link under Contact Apple Support

  • Hello i am calling about my itune account it not taking my creidt card information. one of Apple rep. sent me to the express lane and i follow all the step it gave me an id

    Hello this is Katrina id # 318627824 please help me!!

    Whew, so sorry to hear Jimmy.
    Try Apple's Express Lane...
    https://expresslane.apple.com/
    If that doesn't work, call apple support, work your way upto Customer Relations.
    Good Luck & eep us posted please.

  • I share an itunes account with another person and have synced my iphone up until a few months ago due to there already being 5 computers authorized. How do I go about sync issues from here forward?

    How to sync my iphone without having any more of the 5 computer allowance?

    Would you mean walking me thru the basics on actually how to go about syncing?
    PLEASE?
    Im sorry. Its incredibly frustrating b/c I havent had an "authirized" computer to sync with my iphone for months. My confusion is what happened that is different seeing I no alonger can sync?
    Is it b/c Ive since set up my own (seperate) apple id? That being the case, must I use the apple id associated with the itunes account ?

  • My wife and I own an iMac (April 2011) and just recently got iPhones.  We share one iTunes account (mainly for our uploaded music from CD).  Do we each need to have our own iTunes account?  What about iCloud?  We want to utilize the same Calendar/Contacts

    My wife and I own an iMac (April 2011) and just recently got iPhones.  We share one iTunes account (mainly for our uploaded music from CD).  Do we each need to have our own iTunes account?  What about iCloud?  We want to utilize the same Calendar/Contacts

    JoeyV325 wrote:
    Is there a way to move music/apps from one ID to a new ID?
    No.
    One of you create a new AppleID and one use the existing AppleID.
    But you can still use the items in each iTunes library.
    Create separate computer logins for each of you.
    This will give you each your own data. Contacts, calendars, photos, etc. (and your own iTunes library).

  • I am concerned about the health of my current computer but have not yet made the commitment to a new one, but: 1) How can I transfer my iTunes account to a new computer when I get one... and 2) What can I do if my current computer suddenly implodes and I

    I am a bit of a computer/Internet/iTunes dummy....
    I am concerned about the health of my current computer but have not yet made the commitment to a new one, but:
    1) How can I transfer my iTunes account to a new computer when I get one...
    and
    2) What can I do if my current computer suddenly implodes and I have not yet 'copied/'saved'/otherwise protected my account, as is? -- I have already had my computer crash once and had one of your people help me restore all of the paid for songs (none of the uploaded from my own collection of CD songs, of course, so I had to spend a long time rebuilding that) -- and I believe I was told you could only help me recover that material one or two times altogether, no?
    WithOUT purchasing a Mach or iCloud (I actually think I have one of the later, but rarely have checked it) account, is there anything I can do to responsibly protect my account?
    Thanks for any time taken on this!!!

    These are two possible approaches that will normally work to move an existing library to a new computer.
    Method 1
    Backup the library with this User Tip.
    Deauthorize the old computer if you no longer want to access protected content on it.
    Restore the backup to your new computer using the same tool used to back it up.
    Keep your backup up-to-date in future.
    Method 2
    Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
    Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
    I'd recommend method 1 since it establishes an ongoing backup for your library.
    Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should  merge the existing data from the device.
    If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
    Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
    tt2

  • We have always used one iTunes account and I want to crate a new account for my daughter.  What is the best way to go about this and will she need to download free apps again?

    We have always used one iTunes account and I want to crate a new account for my daughter.  What is the best way to go about this and will she need to download free apps again?

    Not going to happen the way you want it to.
    When you add a gift card balance to the Apple ID, it's available for the Apple ID.
    Probably best to create unique Apple ID's for each... this will also make things easier in the future as purchases are eternally tied to the Apple ID they were purchased with.

  • How can I complain about erroneous charges to my ITunes account?

    I have had multiple erroneous charges to my ITunes account which ITunes deny is their fault and say I have to ask bank for the refund, also they take approx 5 days to answer any email. I need an email address of someone higher up in customer service who might actually care.

    ... however you can deauthorize older computers you no longer need to have authorized to your account to make way for a new one. If you have access to specific machines you can deauthorize individually inside iTunes, otherwise you can deauthorize all, then (re)authorize the machines you want.
    See HT1420: iTunes Store: About authorization and deauthorization.
    tt2

  • My iTunes account says error 13019 after it has recognized all of the music and I have tried everything that is on this website and everything i can find about how to fix it; I even created in under a new administrator. Any suggestions how to fix it?

    My iTunes account says "The iPod "Madison " cannot be synced. An unknown error has occured (13019)" after it has recognized all of the music and has went through every song and it said "Copying  (song)   to "Madison"....." and then after it has went through all of my songs (492) it says the error message. I have tried everything that is on the Apple iTunes website about it, I have created the music account under a new administrator, I've tried everything. What do i do?

    I found something that worked.  I had never come across "recovery mode," but found reference to it, how to do it. http://www.ichilton.co.uk/blog/iphone/getting-the-iphone-ipod-touch-into-recover y-mode-48.html
    Put the ipod touch in recovery mode and then restored it, setting it up as a new Ipod, rather than restoring from the backup.  Given how much trouble I'd had, I suspected that the backup might be corrupted anyway.
    That seems to have resolved everything completely.

  • I have an iTunes account. My iTunes on my computer shows about 100 songs. However, when I click on about 1/3 of the songs, they will play for about 15 seconds and quit. Anyone know what is going on?

    I have an iTunes account along with an older iPod and a new iPhone. My iTunes account shows about 50 songs on it. When I try to play about half of the songs, they play for 15 seconds and then it quits and goes on to the next song. Anybody have any ideas?

    Hey everyone in Apple world!
    I figured out how to fix the flashing yellow screen problem that I've been having on my MBP!  Yessssss!!!
    I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
    I followed the instructions on this page and here's what I did:
    Resetting NVRAM / PRAM
    Shut down your Mac.
    Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.
    I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process.  Since I did that, my MBP boots up just like normal.  No flashing yellow screen anymore!!   
    (Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
    Let me know if this works for you!
    Elaine

  • When I play songs on my itunes account, they stop after about one minute and itunes goes to the next one.  how do I fix this? These are songs in entire albums that I have purchased.

    when I play songs on my itunes account, they stop after about one minute and itunes goes on to the next song.  This is happening with songs on albums I have purchased direclty through itunes

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken files from your iTunes library, go to the iTunes Store home page, click on the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    If you don't see them straight away it may help to close and restart iTunes.
    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • I've had my itunes account for about a year now, and I just got the iPhone 5s.  All the music I've bought has downloaded onto the phone, but the cds I burned a few months back aren't in my music library on my phone. The sync button is gray.

    I've had my iTunes account for about a year now, and I just got the iPhone 5s.  I logged into my iTunes account on my phone just fine, and all the music I've bought on iTunes has transferred to my phone, but the cds I burned haven't.  The sync button is gray so I can't click on it. The songs from the cds on iTunes are checked and should sync but haven't. Please help!

    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

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