About my phone plan

Hi! I called your customer service months ago (several times) about closing my verizon account and terminate my contract phone plan. They told me it was done, but why can I still see my phone is suspended and will be reactivated on Dec. 9?

Call 1-800-922-0204 and cancel it now. Verizon likes to suspend the line rather than close the line. Close the line, get a confirmation number for canceling the account.
Do it now!

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Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time

Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time technical people and top managers promised that this issue will be resolve tomorrow and they will cal me. Nothing happend!! I can not even cancel my service not just to upgrade it. Completely locked.
Any advice?
Thanks.
Alex.

Cannot figure out what your talking about since it makes no sense.
If you are the account owner you can go to the My Verizon web portal http://www.verizonwireless.com
You must log in with your cell number and your my Verizon portal password. Not the account pin.
Once there you can change your plan and services. However repeated incorrect login attempts will lock you out of the site. It a fraud prevention measure.
1-800-922-0204 call support with your cell number and or account number and account pin and they can assist you.
If you don't have the information then there is nothing they can do.
If you can verify who you are they may be able to reset your account access. But only if you are the account owner.
Good Luck

Can I Convert My 5GB Internet Only to Phone Plan???

Hmmmm, over 50 views & not one reply to my earlier queery . . . perhaps I did not phrase my question clearly.
I currently have a Verizon 5GB Internet Only plan that I started in December 2010 with the acquisition of my MiFi 2200 HotSpot. At first all was great, but in the last two months, not only has the speed degraded to the point where it's not even worth trying to download a video from YouTube or partake in a conversation with friends, but my usage seems to have gone through the roof!
Before I was using 3 ~ 4 GB / month, two months ago it was 5 GB & this past month, I had to pay an extra $10 for my overage of 1 GB. I am only home during the evenings & early mornings, and only have my mac mini & mac book currently hooked up to the network which I have been told is "well-protected" & secure.
That all said, I am less than thrilled with the MiFi HotSpot system & am exploring other options for my internet access. I currently have my cell phone with another carrier & that contract will expire in two months.
What I wanted to know, was if there was a way that I might be able to "transfer" the balance (18 months) of my Verizon contract to a cell phone plan without incurring the exhorbitant Early Termination Fees.
Any help or ideas would be much appreciated.

I would like to thank all of our community members for your support. Here is the deal, since you are under contract if you cancel the line there would be an Early Termination fee. However, as a loyal customer we will allow you to turn the line into a voice line. You will have to provide your own phone or purchase a phone at full retail value. There are always rules regarding data lines and this solution will not fit every case. I recommend that if anyone else is thinking about switching their lines from data to voice or vice versa, that you call our customer service department to discuss you individual options.
Our Customer Service Department is open from 6:00 a.m. to 11:00 p.m., daily. If you wish to speak to a representative, please call 1-800-922-0204 from a different phone.

If both you and the person you are texting have iMessage, and that person's phone is dead... Will it/Can it still be sent as an imessage? I am getting different answers from people. I want to know if this person was being untruthful about there phone bein

If both you and the person you are texting have iMessage, and that person's phone is dead... Will it/Can it still be sent as an imessage? I am getting different answers from people. I want to know if this person was being untruthful about there phone being truthful.

IF that is the only iDevice activated for that recipient, then no. It should not successfully send as an iMessage if the phone is powered off or has no data connection. If you have Send as SMS turned on, it should automatically fallback to SMS after a few minutes. Of course, they won't get this until they power on their phone, assuming they have a text messaging plan with their carrier.

Upgrading phone at 12 months on a single phone plan at $59.99

Okay so in February I bought the original Motorola Droid. At the time I was thinking about just signing up for a one year plan but I wanted to use my NE2 discount so i went with the two year agreement. I had heard that if you had the $59.99 plan or higher you could upgrade the phone at 12 months instead of the 20 months. (I want to point out that I only have one phone on my plan so no family plan) When I called a few days later about something the guy on the phone told me that that was true but since I hardly even used 450 minutes to just sign up for the $39.99 plan and after 8 months go back up to the $59.99 plan so that I would not have to pay so much over those months. He said I just had to pay the $59.99 for at least 3 months prior to the 12 months. So last month I changed my plan to the $59.99 plan since February 2011 would be 12 months.
Today when I called because I had to make payment plans for my bill I wanted to be reassured that I could get a new phone in february so i asked the lady if it was accurate. My Verizon still said that my upgrade wasnt until 10/04/2010. She told me that she had no clue what I was talking about because they dont decide upgrade times on you plan pricing. That its all just two years. I know if you have a primary phone on a family plan you get an upgrade every 12 months and I also heard if your plan is $49.99 or more it is 12 months. I got upset because for 2 months now I have been paying over $20 more a month hinking I could upgrade but since she said I couldnt I told her just to change my plan back to the $39.99 plan. I was going to ask for a refund of the last two months of paying $20 more but she was being kind of bitchy so I didnt even worry about it. I figured I will just go into a store when I go home from college in a week.
Pretty much I just want to know if I am able to upgrade at 12 months if I had the $59.99 calling plan on my phone plan. Like I said I just have the one phone. On top of that I am payign for everything else so my new bills were like $140-$150 for november and december.

I changed my base calling plan to the $59.99 from the $39.99. On top of the $59.99 for 900 minutes(I dont even use 200 of the minutes) I also pay $20 for texting and the $29.99 for data plus everything like insurence, etc. I probably shouldnt have told her to change my plan back until i talked with someone else but I was so upset. Like I said I will just go into a store and ask someone. I just wanted to get more input from people here on what they knew.

Questions About Verizon EDGE Plan???

So, me and my guy went into what we thought was a regular Verizon Store to ask about combining our accounts to save some money (we are engaged). My guy was having major issues with his Pantech Maruader and the sales person convinced him to get on the EDGE plan and get a Samsung Stratosphere II (he wanted a keyboard smartphone). I asked about when we could combine our accounts and he said any time. He suggested we do it on the 1st of next month though so the bill won't be huge. Well, I called up Verizon today to try to get a quote again since I had forgotten. They told me and also told me I didn't have to wait to get my guy on my plan. So I proceeded on the website to try to "add a line" and it wouldn't let me. We called customer service and they said an EDGE plan couldn't get under a non-EDGE plan and there was this"assumption of liability" phrase getting thrown around. I said I accept the assumption of liability and they said they still couldn't do it. If I wanted to connect to HIS plan I could but not vice-versa.
So I have heard all these different things and stories. And I wonder if he can just pay the balance off the phone and quit this EDGE plan and go back to the normal plan he had before, I believe the MORE EVERYTHING plan? Another guy at the "Verizon" store said we can't combine the accounts and that the EDGE plan just came available two days before he got the new phone and the plan. This was March 12, 2014. He also stated that they were very uninformed about the EDGE plan as employees and that the "Assumption of Liability" bit was told to them last week.
But from what I'm reading up here is that EDGE rolled out August last year???? So did I just get blantantly lied to so I wouldn't go off on the guy? I didn't act angry towards him or anything just went in there asking what were th options so we can combine our accounts. I want him under my account cause my job discount is bigger than his. He also stated that we could just pay off the phone and there would be no early termination fee and he could go back to his regular plan...then transfer to myaccount, is this true??
Please someone shed some light on these questions!!

We tried to go into the Verizon store on N. Main St. in Suffolk, VA. yesterday to pay off the phone balance and get out of the EDGE plan, do the AOL and get him under my plan. The Rep said we couldn't do that until it's been 30 days since he signed up for the plan. That will be on Saturday, but she said wait until Sunday just to make sure. So AGAIN I am getting a run-around. I am tired of this situation. Does Verizon not want $335 out of my pocket immediately?? I will be printing out this conversation and bringing it to the store again today. Also, I hope you are a real representive and not a robot, since the other store told me the other responses from a chat I had on this site was from a robot and basically blew off any of it's answers...
The original store btw is on Portsmouth Blvd. in Chesapeake, VA. They "state" they are an authorized Verizon dealer but they are NOT an official store. The REAL name of the store is WeRWireless and the address is 4300 Portsmouth, Blvd. #196, Chesapeake, VA. 23321
The store I will be going to tomorrow will be Verizon Wireless, 1202 N. Main St. #200, Suffolk, VA. 23434.

Global phone plan

I'm studying abroad in London and I have a blackberry storm 2 9550. I took the verizon SIM card out of my phone and got a pay as you go SIM from vodafone. The service is terrible and even though I pay for blackberry services, I'm unable to use any of the services like email, bbm, or apps.
If i purchased the verizon global phone plan with data to use for the next two months, will I still be able to use all of my blackberry services? (Email, BBM, applications like facebook and whatsapp) On the vodafone network, I cannot, so I'm thinking about just purchasing the global phone plan. I rarely call or SMS when I'm over here. I would use my phone mainly for email and BBM and apps.
I'm already an addition to a family share plan so would the global phone plan be an add-on charge to my line or would I have to go on a completely different plan than my family?
It says it would be about $30 per month for 50MB of data plus calls/texts per minute/text. Does that mean I would pay $30 for the 50MB of data and if I went over 50MB, I'd have to pay additional costs?
If someone could help me out as soon as possible, that would be great.

The BBM will really only work on the VZW Global Services SIM card + roaming...
If you inserted a domestic Vodafone SIM card that should work as you saw without unlocking but maybe the phone isn't designed that way and that's why you have service degredation.
Technically it can all be fixed by doing a software/re-programming update on the BB by updating the firmware/software on the 9550 from vzw.com/blackberry.com + reconfiguring the BBM global email services onto a another carrier by calling Blackberry and telling them or Verizon to release the carrier email ID. Once that is released (ONE carrrier AT A TIME!) another carrier can add it into their systems...
Basically it's possible if you have some computer/IT knowledge...
If I were you if it was cheap just to get a pay as you go phone...
BTW did you try putting the phone into GSM/WCDMA ONLY mode in the BB network technology settings first so it saves battery life + is faster when in a GSM only country!?

Best phone plan for security system?

When I first got Fios for my home two years ago, the Triple Play bundle was the best value for me at the time. This included Freedom Essentials. My home phone line is only used for my home's security system. I don't make any calls on that line. I'm currently paying $50 a month for Freedom Essentials which is ridiculous because I don't need it. I'm wonder what the cheapest home phone plan from Verizon is that I can subscribe to instead.

Last time I looked, the least expensive Verizon phone was about $10 (as mentioned above) and did come with 25 free calls and then 4 cents per call after that.
The real question is it still POTS-like?
I'm moving to a new house, and per ADTand Brinks (Broadview) their service does not work with some Verizon products. I suspect they mean the VOIP product (Digital Voice), but I'm not really sure. They really want to see a plain old telephone service (POTS), aka twisted copper pair, to be sure the system works. I still don't know if Freedom Essentials looks like POTS.
Getting this stuff coordinated is a pain. I was all set to use Freedom Essentials, but then I was told Digital Voice would save me some money in monthly taxes. Now I'm trying to figure that out.

I wish to Downgrade Phone plan & Upgrade Broadband...

Hello,
I am currently on the Unlimited Evening & Weekend Calls Phone Calling Plan with 10GB limit Broadband Plan.
Because I use the internet more than I use the phone, I would like to be able to downgrade my Phone plan to Weekend Calls and upgrade my Broadband plan to Unlimited Broadband. Therefore costing me £1 extra a month overall since the Phone Downgrade would be £2 less a month and the Broadband Upgrade would be £3 extra a month.
I'm unable to downgrade my Phone plan online but is it possible for this to be done? Maybe by BT over the phone or something?
If so, please can you somebody tell me how i can set this up and what number to call?
And again if that can be done, I would then change my Broadband plan to the Unlimited Broadband at £13/month which I can do myself online.
Just thought it would be ideal to get it all done at the same time online or over the phone, preferably without having to speak to someone in India.
Please can somebody get back to me soon on this and let me know soon?
Thanks.

Well what a waste of time and effort that was trying to call BT yesterday!!!
Because I just bought a BT Sport viewing card, my whole BT account resets again from new and I have to wait 12 months if I want to change my phone package
They are afraid of me wanting to leave BT within 12 months I told them I've never attempted to try and leave BT. If I went with anyone else I wouldn't be able to use BT Vision. Can't they see that? I certainly wouldn't go back to Sky. Virgin isn't available in my area.
They are more than welcome for me to spend more money and upgrade my Internet to Unlimited Broadband but can't downgrade the phone line until 12 months has elapsed after buying the viewing card
They kept saying 'BT Sport is free'. I said 'How can it be free, I had to pay £10 for a viewing card'. They said again 'BT Sport IS free'. It might be free AFTER you buy a viewing card with no subscription to pay. I said that if I had to pay anything over £0 and 0 pence then it's not free!
So had I changed my package before getting the viewing card, they may have been OK with that, but now I have to wait until 12 months has elapsed after buying my viewing card about 3 weeks ago
I'm not happy with you one bit BT
I ended up slamming the phone down on them

Unsure about my data plan allowance

I got my iPhone 5 this past December. My father is cheap as always and told me I would be receiving a minimal 300 MB of data. We are on the Nationwide Family SharePlan 700 plan and up until now I've been under the impression that I have 300 MB of data. However, I checked on the My Verizon app online and on my phone and it says that I have 2 GB of data. I've always finished the months with around 250 MB of data used and have never received an alert text saying I've gone over 50%, 75%, etc. of my data. Could the service be glitching, or do I actually have 2 GB of data and my father is unaware? This would be very helpful, because I've gone over 300 MB of data this month.
Thanks.

Hi BTrisc,
Thanks for reaching out to us about your data plan. I see you have the iPhone 5 that is a great device. Using under 250MB is amazing. I cannot confirm what plan you are on without looking at your account. If you did check your data on the app and it specified 2GB than this is most likely what you have. Especially, if you have never received the alerts than that would say that you do have 2GB. Again, I cannot confirm this since I am not looking at your account. In the meantime, I do recommend using wi fi as much as possible to avoid data overage. I hope this helps.
Bobby_VZW
Please follow us on twitter @VZWSupport

What is up with the basic phone plane for $20.00 per month....what is the discount for?

Looking to find out about this plan...anyone know?

Hey all....found this today. Go to the Home Menu of your account page and Choose the Change Features-
If you already have the MORE EVERYTHING PLAN you will have an option to receive a $10.00 discount for your basic phone plan!
Double check the features that you currently have on your plan and print the confirmation page that you will receive the discount before you leave the page.
If you return again to the Change Features option that will no longer appear.
You can review your current options and you will see the More Everything discount listed!

Can i store my music on my device without using my data in my phone plan streaming from the cloud? How do i put what I want on there without waiting for each song to download from the cloud one at a time?

How can I store the music I listen to on my iphone without streaming it from the cloud and using all my data on my phone plans? How do I dump it on my phone all at once in itunes rather than waiting for each song to download individually from the cloud?

What?? You asked how to get all your music on your phone at once rather than downloading it to your phone from iCloud.
Go to your purchased list in iTunes and download all your music to your iTunes library, as explained in the linked article. Then sync it all to your phone using iTunes you're done. The music will be stored locally on your phone and you won't have to download it again in the future.

Got a question for all you peeps dos anyone know about i phones i have a i phone 3gs which i got unlocked i did a master reset or summin and just had a pic of apple so i plugged it in i tunes downloaded and it now says no service at the top of phone and i

got a question for all you peeps
dos anyone know about i phones i have a i phone 3gs which i got unlocked i did a master reset or summin and just had a pic of apple so i plugged it in i tunes downloaded and it now says no service at the top of phone and i tunes says invalid sim i put the correct sim in it used to be locked too and still says same pls any one with ideas?

hi sorry what happoned is that ages ago i brought a i phone 3gs on 02 network i went to a sml phone shop and payed for them to unlock it. it has been fine till yesterday when i went to reset it from the phone it then turned off and came back on just just an image of a apple for about an hour so i connected to i tunes and it said downloading software after another hr it had finished but then i tunes said in had to insert a sim so i had to un plug the phone from laptop while i did this i put my orange sim in and the i phone said where do i live and had to connect to a internet connection but all the time saying no service where the signal bar is and then says activating i phone it took a few min and said couldnt finish it bec of the signal and to connect it to i tunes to do it so i connected it to itunes and i tunes just keeps saying invalid sim so i took my orange sim out and put a 02 sim in and is still saying invalid sim on itunes?

Where Can I get a pre-paid phone plan and microSIM card for iPhone 4 in Seoul, Korea?

I have (US) iPhone 4 that takes a microSIM card. I will be traveling in Seoul, S. Korea this summer for ~ 1month. I'd like to take my iPhone 4 with me to Seoul and just switch out the microSIM card so that i can get a local Korea number, etc. Does anyone know where (in Seoul) I can get a (Korea) microSIM card with a pre-paid phone plan that I can use when visiting there? My iPhone 4 is UNLOCKED.

call 1800 my apple I know for a fact they are still sending out referbished iPhone 4 you will have to pay the out of warrenty repair cost and it is 149

Do you need an active phone plan to connect an i phone to tunes on a pc?

i have a new 4 and my plan doesnt fully activate until next month. and for some reason my computer doesnt recognize the phone. do i have to wait until my phone plan is full active to connect to itunes? my phone is runningan older ios and i cant connect to itunes wirelessly to update either because my plance doesnt go into full effect yet. ither than that every thing works fine on the phone and its not my computer because my nano connects fine to the computer and i have the latest virsion of itunes.

ya there is a sim in it. my provider told me that my plan dosent kick in until mid nov cause i was switching from another phone so i cant use my data, but does that mean that after my plan kicks in fully that i wil be able to connect to the computer properly or is there just somthing wrong with the phone. because everything else works fine on it and the pervious owner of the phone said that when they had it that it worked fine.

About my phone plan

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