About nokia music pc app (my phone is not readable...

hi,
i've installed my nokia music app on my pc and i wanna connect my phone to transfer music through the app...
it said the device must be connected in media player mode by cable
i had it done but it's not reading the phone!!!
i tried pc suite mode it doesn't read it...
what is the problem????
my phone n73

Hmm... seems like there are quite many people that have problem with nokia music...
I also cannot see my phone and I have contacted the support and I am communicating with them right now about this issues. No success yet though...

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