About Ovi Suite.

I'm a bit confused with the need for Ovi Suite. I already have Nokia PC Suite, so why do I need another one? What are the benefits?

Hei,
A good question. If we keep it simple, the Ovi Suite is a newer program and
designed for the newer phones. And you have to have Ovi Suite to update
these newer phones. Both programs have their own supporters.
-vvaino
#SwitchToLumia

Similar Messages

  • Maps transmiting problem via Ovi Suite

    Hi there, 
    I have Nokia n78 with Nokia Ovi Maps 3.01. I am trying to upload maps from Ovi Suite. I started to upload full Europe maps. After several time all maps had been downloaded, and upload started. But after uploaded more less 570 MB, upload stoped and after some time phone disconnected (like map loader said). Simillar problem is with uploading music. Any idea what can cause this problem? I tried also upload only one country map, but this happen also in this case, upload just freeze.

    If still you are able to reproduce this issue, could you please provide more information on this sothat someone can help you to solve your problem?
    A. Device details ( type *#0000#)
    B. System Information details ( Help About- Ovi Suite- System Information )
    C. Connection Type (BT/USB), BT stack details
    Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
    It will help me to serve you better !!!!!
    Thanking You

  • Ovi Suite 3.0.0.284 not recognizing N8

    After I updating to new version of Ovi Suite, N8 device is not recognized. I did re-install/re-boot my windows 7 64-bit. No use. 
    I did try to revert back the Ovi install, funny thing is it is not allowing me to use the older version. 
    I doubt that Nokia OVI team didn't test the latest version before releasing to public. 
    Solved!
    Go to Solution.

    Hi Vzy & OHCM,
    Thank you for your valuable feedback
    Could you please provide more information regarding this issue.
    - System Information (Help-About Ovi Suite-System Information Copy and Paste.
    - Device Info (*#0000#)
    - NOS Logs.
    Here are the instructions for attaching log files:
    - Open Nokia Ovi Suite 3.0.0.284 or later
    - Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
    - Click the button to start enabling the logs when prompted by the dialogue
    - Click the button to confirm the "Logs are enabled" dialogue
    - Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
    - Open Nokia Ovi Suite again
    - Try to reproduce the error you are reporting
    - If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
    - Click the button to start collecting the logs when prompted by the dialogue
    - Click the button to confirm the "Logs collect & zip finished" dialogue
    - Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
    - Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
    - Click the button to start disabling the logs when prompted by the dialogue
    - Click the button to confirm the "Logs are disabled" dialogue
    You can send these files and information to [email protected] mailbox and please mention this forum link and your discussion forum username in the email.
    Looking forward to hear from you at the earliest
    Regards
    Nokia Ovi Suite Team

  • How long should ovi suite take to install

    Hello there,
    How long does it normally take to install ovi? Has been loading for an hour & is only about half way done.
    We are running windows 7 & installing from the cd supplied.
    The help will be much appreciated.
    Thanks.

    Have the same problem, I have just installed and run Nokia Ovi suite. Everything went well until trying to download the latest software for my 5800XM. It's taken more than 25 min and it hasn't ended yet. it only says: preparing to download.
    This is the info about Ovi Suite. Hope you can help me
    Nokia Ovi Suite 2.1.1.1
    PC Connectivity Solution 10.12.0.0
    Connectivity Cable Driver 7.1.28.1
    Nokia Ovi Suite Software Updater 2010.12.0.60423
    Maps Service API 3.0.38.0
    Nokia mPlatform 2.6.86
    Ovi Desktop Sync Engine 1.1.0.82
    Sistema operativo:
    Microsoft Windows Vista Edición de 32 bits, Service Pack 1
    Idioma: Español
    Navegadores de Internet detectados:
    - Microsoft Internet Explorer 8.0.6001.18904
    - Mozilla Firefox 3.6.3
    Stacks Bluetooth detectados:
    - Microsoft (Versión: 6.0.6000, Compilación: 16386)
    Nokia Ovi Suite 2.1.1.1
    PC Connectivity Solution 10.12.0.0
    Connectivity Cable Driver 7.1.28.1
    Nokia Ovi Suite Software Updater 2010.12.0.60423
    Maps Service API 3.0.38.0
    Nokia mPlatform 2.6.86
    Ovi Desktop Sync Engine 1.1.0.82
    Sistema operativo:Microsoft Windows Vista Edición de 32 bits, Service Pack 1Idioma: Español
    Navegadores de Internet detectados:- Microsoft Internet Explorer 8.0.6001.18904- Mozilla Firefox 3.6.3
    Stacks Bluetooth detectados:- Microsoft (Versión: 6.0.6000, Compilación: 16386)

  • Ovi Suite Crash during Calendar Sync

    Hi,
    I previously used the latest PCSuite and Sync (7.1.40.1) to sync my calendar and contacts over Bluetooth.
    I installed Ovi Suite 2.0.35. Contacts sync OK but Calendar sync crashes Ovi Suite. The complete environment details is:
    Nokia Ovi Suite 2.0.1.35
    Nokia PC Suite 7.1.40.1
    PC Connectivity Solution 9.44.0.3
    Connectivity Cable Driver 7.1.22.0
    Nokia Ovi Suite Software Updater 2009.40.0.60128
    Maps Service API 3.0.35.0
    Nokia mPlatform 2.5.195
    Ovi Desktop Sync Engine 1.0.0.684
    Operating system:
    Microsoft Windows XP 32-bit Edition, Service Pack 3
    Language: English
    Detected internet browsers:
    - Microsoft Internet Explorer 8.0.6001.18702
    - Mozilla Firefox 3.5.5 (Default browser)
    Detected Bluetooth stacks:
    - Microsoft (Version: 5.1.2600, Build: 5512)
    - Broadcomm (Version: 5.1.0, Build: 4803)
     Thanks,
    Amir

    Same problem here... My installation does not even sync contacts, it just crashes after approximately 30-60 seconds of trying to sync. I'm using a Bluetooth connection, haven't really tried with a cable because I move alot with my phone and need it to  be hassle free (which Ovi Suite apparently is not).
    I need the sync to work, because my everyday work depends on it, and it is totally unacceptable that the synchronisation does not work. I'm really irritated about this, why does Nokia have to roll out new program versions if the sync works in older version just fine? I've only quickly looked through the Ovi Suite, and it just seems to have a new user interface, and a broken sync functionality - what was the point of updating it anyway?
    BTW: I did not find any option to "Automatically synchronise every 15 minutes when phone is connected" in the new Ovi Suite. The old PC Suite did have a drop down menu for selecting either "Off", "15 minutes", "30 minutes", etc. for the auto-sync interval. What's up with this? Or is the option just hidden somewhere within the new "cool" user interface?
    From the "Help > About Ovi Suite" dialog:
    Nokia Ovi Suite 2.0.1.35
    Nokia PC Suite 7.1.40.1
    PC Connectivity Solution 9.44.0.3
    Connectivity Cable Driver 7.1.22.0
    Nokia Ovi Suite Software Updater 2009.40.0.60128
    Maps Service API 3.0.35.0
    Nokia mPlatform 2.5.195
    Ovi Desktop Sync Engine 1.0.0.684
    Operating system:
    Microsoft Windows XP 32-bit Edition, Service Pack 3
    Language: English
    Detected internet browsers:
    - Microsoft Internet Explorer 8.0.6001.18702
    - Mozilla Firefox 3.5.3
    Detected Bluetooth stacks:
    - Microsoft (Version: 5.1.2600, Build: 5512)
    - Toshiba (Version v4.41.02(D))
    My phone is a E51, and here are some characteristics that I picked out from browsing around it's menus. I don't know how to get more detailed information from the phone, maybe there's some kind of "#1*" key sequence that needs to be used?
    - 120 names in Contacts list (118 kilobytes, "10843... free" whatever that means)
    - Internal phone memory: 26 Mb used, 106 Mb free, 497 kb Calendar, 118 kb Contacts, 1633 kb Messages, 0 kb pictures, 0 kb sound files, 0 kb video files, 0 kb documents, 269 kb MIDP)
    - Memory card: 277 Mb used, 1670 Mb free, 0 kb Calendar, 0 kb Contacts, 0 kb Messages, 26 Mb Pics, 107 Mb sound files, 103 Mb video files, 467 kb Documents, 129 Kb MIDP)
    Ovi Suite shows my Device Information as follows:
    - Device Software: 200.34.36 (Up To Date)
    - Device memory: 106MB of 132MB is free
    - Memory Card: 1.63GB of 1.90GB is free
    It seems that I'm gonna have to try uninstalling Nokia Ovi Suite and Nokia Ovi Suite Software Updater next from "Add/Remove Programs" and reinstalling PC Suite. Just have to check that it is still available from Nokia site... and then save the PC Suite installation file somewhere safe, and worship it as a holy relic to the end of times, and never-ever-ever update anything again after getting PC Suite and synchronisation to work once again...
    Message Edited by RegToReportABug on 14-Dec-2009 07:20 AM

  • PC Suite Ovi Suite Problems.

    Hello,
    1.Nokia pc suite wont connect via bluesoleil driver.Ofcourse it connects via microsoft bluetooth driver,but i use bluesoleil.
    2.Also the Nokia communication centre to view messages is inconvenient to close as close button is not at corner.
    Also about ovi suite
    1.Once my contacts worsty and automatically been modified by ovi suite.
    One contact details added to other contact.I mean One contact information is cut and pasted in other contact as last name and as work phone.
    2.Nokia pc suite and ovi suite should show repeated contats irrespective of country code like +91 or 0.
    Thank you.
    Srikanth.
    OS:Windows XP SP2.
    Ovi suite:2.2.1.23
    PC suite:7.1.51.0
    THANK YOU.
    Moderator's note: E-mail address removed. Please don't put your private data in the public on the discussion boards.
    -------------------If this post helped you, click on accept as solution.------------------
    -----------------------------Appreciate by clicking on white star.----------------------------

    Hey,
    Chck this out
    /t5/Nokia-Ovi-Suite/Nokia-Ovi-Suite-3-0-is-LIVE-now-from-Beta-Labs/td-p/854185
    If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

  • Ovi Suite keeps on crashing (version 2.2.0.245)

    I was looking through the support forum and found several people in the same situation as I am.  However, I was unable to use any of their solutions, such as running in compatibility mode.
    I am running this on Windows 7 Home 64-bit.  Here's the error message:
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    NokiaOviSuite.exe
      Application Version:    2.2.0.245
      Application Timestamp:    4c2da5db
      Fault Module Name:    NokiaH264HPMPDecTFilter.dll
      Fault Module Version:    1.0.4.0
      Fault Module Timestamp:    4c062e83
      Exception Code:    c0000005
      Exception Offset:    00001b85
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    4105
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
    When ever I try to open the programme, it will run for several seconds and crash.  In the past few tries in didn't even open.

    @miscpurpo
    Could you please provide more information regarding this issue
    SYSTEM INFORMATION: Help about Ovi Suite-System Information- Copy and paste.
    Device info (*#0000#)
    CRASH LOG FILES
    Windows XP
    - On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
    - Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the notepad.
    - Find the minidump file (probably C:\Documents and Settings\%username%\Local Settings\Temp\???.DMP) . If there are multiple .DMP files, check the modification time the find the one that was created at the same time the application crashed.
    - Start Task Manager and kill process "dwwin.exe", the dump file is locked by this process. 
    -The dump file can now be copied.
    Windows Vista and Windows 7
    - On application crash, you'll see the dialog suggesting "Check online for a solution and close the program" AND "close the program". Do not click either yet! Leave that pop up open. 
    - Open Task Manager (e.g. press CTRL-SHIFT-ESC simultaneously).
    - Find NokiaOviSuite.exe from the processes list in Task Manager.
    - Right click NokiaOviSuite.exe and select Create Dump File.
    - When the dump is ready, a dialog opens and tells where the dump was stored.
    - Also expand the crash popup dialog window's "View problem details" and copy the contents to this email.
    - After you have got the needed data press "Check online for a solution and close the program" in the crash dialog.
    NOTE: If the crash dump is huge in size then follow the steps provided here.
    Here are the step by step instructions to send files on Ovi.
    1. Log into Ovi.com
    2. Click on files
    3. Type in your username and password
    For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
    4. Click Download and install the file connector.
    5. Then you will find the Sign in to Ovi Files icon in the desktop.
    6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
    7. It will connect to ovi.com again. Login with username and password. 
    8. Left pane shows the directory like the windows explorer.
    9. Anytime file status will show the respective file/folder
    10. Select the file which you want to send and then right click the file and select the option send.
    11. Type the email address [email protected]
    12. Select the expiration date and then add comments if any.
    13. Then select the option to store in anytime file.
    The email recipient will receive an email with a link to download the file.
    Regards

  • N8 Not Syncing SMS Since Dowloading Ovi Suite 3

    I downloaded the latest Ovi suite and since doing this it will not store any SMS messages. I've tried removing the phone and reinputting it but to no avail, is it possible to reload the previous Ovi suite ?

    Hi Vzy & OHCM,
    Thank you for your valuable feedback
    Could you please provide more information regarding this issue.
    - System Information (Help-About Ovi Suite-System Information Copy and Paste.
    - Device Info (*#0000#)
    - NOS Logs.
    Here are the instructions for attaching log files:
    - Open Nokia Ovi Suite 3.0.0.284 or later
    - Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
    - Click the button to start enabling the logs when prompted by the dialogue
    - Click the button to confirm the "Logs are enabled" dialogue
    - Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
    - Open Nokia Ovi Suite again
    - Try to reproduce the error you are reporting
    - If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
    - Click the button to start collecting the logs when prompted by the dialogue
    - Click the button to confirm the "Logs collect & zip finished" dialogue
    - Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
    - Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
    - Click the button to start disabling the logs when prompted by the dialogue
    - Click the button to confirm the "Logs are disabled" dialogue
    You can send these files and information to [email protected] mailbox and please mention this forum link and your discussion forum username in the email.
    Looking forward to hear from you at the earliest
    Regards
    Nokia Ovi Suite Team

  • Registration for Beta Test of Nokia Ovi Suite rele...

    Hi all!
    We are especially looking for Nokia N900 and MS Outlook 2010 users. We will tell more about the new features and improvements in Nokia Ovi Suite 2.2 when the testing starts.
    Please register here
    Best Regards,
    Kale from Nokia Ovi Suite Beta Test team

    Hi    scavenger9
    You wrote 'Quite irritating to not being able to use pcsuite unlike my current 5800 XpressMusic and 6220 Classic."
    Is it the problem that after installing NOS you are unable to run pcsuite?
    have you tried to uninstall/ reinstall NOS? have you got same problem?
    Could you please provide more information on this?
    1. which version of pcsuite and Ovisuite are you using?
     System Information details ( Help About- Ovi Suite- System Information )
    2. Device details ( type *#0000#)
    3. Connection type (USB/BT)
    Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
    It will help me to serve you better !!!!!
    Thanking You

  • Why does Ovi Suite copy tracks twice???

    Not all the time but on some albums (especially soundtracks but not always), OS2 sometimes loads tracks twice to my N97. I delete the whole album and re-sync, but then sometimes, it re-syncs the duplicate again when I connect the phone again. I haven't been able to find a pattern yet, but will start recording which albums it does this to. Anyone else seen this / have a solution?
    Cheers,
    "ROZ"
    N97 on GiffGaff
    Started to grind to a halt until I hard reset it - still a lot slowly than my wife's iP4

    Is this still happening with latest NOS?
    Can you please provide your system information?
    System Information details ( Help About- Ovi Suite- System Information : Copy & paste here)
    Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
    It will help me to serve you better !!!!!
    Thanking You

  • Ovi suite, Nokia Software Updater and my Nokia 573...

    I have a nokia 5730 xpress music. I was trying to update its software via my device, but everytime i was trying to download the software i had ''connection error'' message while the internet connection was ok. Then i tried to update my nokia via ovi suite. Same problems. A message was coming that i have no internet connection but my internet connection was working. Later i tried nokia software updater. Everytime i try to open the program it says "sorry, the nokia Software Updater service is currently unavailable. Please try again later." I would be very glad if anyone could help me with this.

    Could you please provide us more information on this?
    A. Device details ( type *#0000#)
    B. System Information details ( Help About- Ovi Suite- System Information)
    Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
    It will help me to serve you better !!!!!
    Thanking You

  • Ovi suite and n8 problems....

    I installed ovi suite 2.2.1.23 for the first time to use with my n8.
    I copied some cd's to windows media player, then went into ovi and chose file, add folder to colletion.  Some album covers didn't show so I imported those, cool.  Next I go to synch with the n8 and a few of my updated album covers do not show. Also, one album shows Unknown Unknown and does not show the updated album cover, although the cover shows in ovi suite.
    ps.  There must be a bug with the n8 synching with ovi since the software synched but the device keeps showing it's synching.  I just unplugged it and all the music is there. It's really strange.
    Could someone help me.  Thank you so much! 
    Attachments:
    pic of unknown unknown.JPG ‏55 KB

    Hi KCN8,
    Could you please provide more information on this?
    Device info(Type *#0000# on your device) & System Information details ( Help About- Ovi Suite- System Information)
    Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
    It will help me to serve you better !!!!!
    Thanking You

  • Nokia ovi suite crashes when i try to open it

    When i come to open nokia ovi suite v2.2.0.241  while it is opening it crashes and i get the error Nokia Ovi Suite 2 has stopped working.
    I have tried uninstalling and reinstalling and the problem still occurs. 
    These are the details of the error i am getting and i also included a attachment that shows a preview image of the crash.
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    NokiaOviSuite.exe
      Application Version:    2.2.0.241
      Application Timestamp:    4c1b6010
      Fault Module Name:    NokiaH264HPMPDecTFilter.dll
      Fault Module Version:    1.0.4.0
      Fault Module Timestamp:    4c062e83
      Exception Code:    c0000005
      Exception Offset:    0001339c
      OS Version:    6.0.6002.2.2.0.768.3
      Locale ID:    1033
      Additional Information 1:    614f
      Additional Information 2:    89ba3b1ae616352990305316d61015e6
      Additional Information 3:    5645
      Additional Information 4:    91ea934ce054b8001697d163f3713832
    Solved!
    Go to Solution.
    Attachments:
    Error preview.pdf ‏158 KB

    @Densebrains
    Thank you for your post.
    Could you please provide more information regarding this issue.
    SYSTEM INFORMATION: Help about Ovi Suite-System Information- Copy and paste.
    CRASH LOG FILES
    Windows XP
    - On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog  destroys the dump file before you have a chance to copy it.
    - Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the notepad.
    - Find the minidump file (probably C:\Documents and Settings\%username%\Local Settings\Temp\???.DMP) . If there are multiple .DMP files, check the modification time the find the one that was created at the same time the application crashed.
    - Start Task Manager and kill process "dwwin.exe", the dump file is locked by this process.
    -The dump file can now be copied.
    Windows Vista and Windows 7
    - On application crash, you'll see the dialog suggesting "Check online for a solution and close the program" AND "close the
    program". Do not click either yet! Leave that pop up open.
    - Open TaskManager (e.g. press CTRL-SHIFT-ESC simultaniously).
    - Find NokiaOviSuite.exe from the processes list in TaskManager.
    - Right click NokiaOviSuite.exe and select Create Dump File.
    - When the dump is ready, a dialog opens and tells where the dump was stored.
    - Also expand the crash popup dialog window's "View problem details" and copy the contents to this case.
    - After you have got the needed data press "Check online for a solution and close the program" in the crash dialog.
    NOTE: If the crash dump is huge in size then follow the steps provided here.
    Here is the step by step instructions to send files on Ovi.
    1. Log into Ovi.com
    2. Click on files
    3. Type in your username and password
    For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
    4. Click Download and install the file connector.
    5. Then you will find the Sign in to Ovi Files icon in the desktop.
    6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
    7. It will connect to ovi.com again. Login with username and password. 
    8. Left pane shows the directory like the windows explorer.
    9. Anytime file status will show the respective file/folder
    10. Select the file which you want to send and then right click the file and select the option send.
    11. Type the email address [email protected]
    12. Select the epiration date and then add comments if any.
    13. Then select the option to store in anytime file.
    The email receipient will receive an email with a link to download the file.
    Regards

  • Problem with connectivity ovi suite

    Hello,
    I have trouble with connectivity with ovi suite program connected by USB cable. If I connect my phone to PC with cable- PC find my phone, no problem; in phone is written USB nokia ovi suite. Then I open ovi suite program in PC and nothing happened, connection error- please set on your phone nokia suite but I have.
    When I tried to connect to PC trough Bluetooth there is no problem. Could you help me, please?

    Hi Sphere01
    I am not sure whether this will solve your problrm but you could try this once.
    1. Disconnect your phone from PC if connected.
    2 .Open Control Panel and go to ‘Programs and Features’
    3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
    4. Click on the ‘Change’ button on top toolbar. 
    5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
    6. Restart the computer if prompted.
    7. Now connect your phone to the PC. Driver installation should complete and Ovi suite (hopefully) should detect your mobile properly now.
    If this does not help could you please provide more information on this?
    - System Information (Help-About Ovi Suite-System Information Copy and Paste)
    - Device Info (*#0000#)
    Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
    It will help me to serve you better !!!!!
    Thanking You

  • Ovi suite sync problem...

    i cant sync the calendar & note...  what should i do? 
    Attachments:
    Capture.JPG ‏22 KB

    Hi nkyg79 ,
    Could you please follow this step by step process? 1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
    2. Delete the files from here If anything is there
    C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
    C:\Documents and Settings\user\Local Settings\Application Data\Nokia
    C:\Documents and Settings\All Users\Application Data\OviInstallerCache
    3. Please search and download MSI clean up utility from microsoft website
    Once installed please select the programs related to Nokia and click remove.
    Restart Computer.
    Then download from microsoft website and install Windows Installer, so that the installer is upto date.
    4. Restart the PC
    5. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/​nokia-ovi-suite
    6. Connect the device and try
    If this doesnot resolve your problem could you please provide device info & System Information details ( Help About- Ovi Suite- System Information)
    Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
    It will help me to serve you better !!!!!
    Thanking You

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