About Ready To Throw Printer In The Trash!! Cartridge Issues!! Help Please:)
I have an all in one 3135 Photosmart. I can scan fine, the issues are related to printing. I have the blinking top 2 lights only, the check paper and check cartridge. I went thru all the online troubleshooting steps. I do get an error on my computer that says carriage jam but the carriage moves freely and there is no paper inside.
Also... I feel like a real idiot now... why do I have FOUR print cartridges? There are two on the carriage itself and two on the right side of the printer. I used to be a systems manager but I've had a stroke and now things like this are causing my mind to just blank.
I tried to follow the steps to remove the two print cartridges on the carriage but I can only unseat them, not remove them at all.
Somebody help please... I am probably doing something incredibly stupid. Thanks!!!
The cartridges are only accessible for replacement on the right side of the printer. It is possible an extra set of cartridges have been installed in the right side slot while there were still cartridges in the carriage. Your printer only holds two cartridges, if there are four installed I would suggest you remove the two in the right side, then turn on the printer, open the carriage access door and allow the carriage to move to the right to change the cartridges in the printer. At this point both sets of cartridges may be damaged, as they may have sat from some time outside the protective caps. You may need to run a few cleaning cycles after the cartridges are reseated properly.
The video here may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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ECol a écrit:
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