About replace a macbook pro

I got my new rMBP and found a small dent on the body. So I called the apple online store customer service this afternoon for a replacement. Someone said they would send me a fedex prepaid label for returning the product. But 10 hours have passed, and I haven't got the email yet..... Any one has had the same situation? How long will it take to get the email??

I actually had to go through that but not with Apple....
Had to deal with it through HP and Dell......
What usually happens is they send you a package via Fedex and once you get it, wrap up your Macbook back to it's original package - put your macbook in the supplied packaging (if it's provided) and stick the label in the box.....
Call fedex back for a pick up......
Apple might do it a different way.....

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